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“Wonderful service”

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Charleston Marriott
Ranked #37 of 60 Hotels in Charleston
Certificate of Excellence
New York City, New York
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
“Wonderful service”
Reviewed November 8, 2012

I rarely review hotels, but this one really deserves it. I have never had such caring service. From last minute reservation changes to jumping my battery dead car, they were understanding and completely helpful. I have been to Charleston many times before and while people are, in general, very helpful and friendly, this exceeded that baseline. I have also stayed at Marriott's all over the world and this was the best! I would highly recommend this hotel even though it is not directly downtown. Of note, it is only a 20-25 minute walk to downtown. I'm not sure I would have given it a chance if my conference had not been based their, but I'm so glad I did!

Room Tip: Not sure. I was given a great king sized bed on the 2nd floor. Loved it.
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank danidef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,063 reviews from our community

Traveler rating
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    36
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (227)
Date | Rating
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English first
Goshen, IN
Level Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 7, 2012

Recent business trip to Charleston. Spent 2 nights at the Chareston Marriott. Beautiful hotel, very clean rooms, professional staff - helpful with directions/shuttle. Beautiful courtyard to sit and read.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kathy M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sunnyisles
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 6, 2012

Sometimes, things don't go well in spite of the efforts of a few exceptional employees. While there are staff members at the front desk who care: housekeeping was unacceptable. Bathroom glasses could not be used; they were dirty with smudges and fingerprints so we brought up disposable cups from the lobby. Housekeeping failed to leave a bath mat and failed to leave coffee and tea packets on the second day of our stay. Also did not bother to finish making up the bed and left pillows and throw on a nearby chair. We had no confidence that the room was properly cleaned. The shower door came off the track at one point during a shower! The bathroom was miserably small. The food at a banquet was overcooked and dried up. It seemed to be an imposition to the waitress in the restaurant when we ordered from the menu and didn't eat from the buffet. We called to confirm that we would be arriving late; but please keep a decent room for us (we had these reservations for months). It took four room changes before we had an adequate room as per our profile. The good? Iced water in the lobby with strawberries an cucumbers is a nice welcome. Comfortable seating in a spacious lobby. Also an impressive outdoor courtyard with great seating areas. The location is fantastic for anyone visiting The Citadel. Also a convenient drive to Historic Charleston.

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank beluga11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
71 reviews
61 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
Reviewed November 6, 2012

this is a large box hotel with all the perks you would expect-good large comfortable rooms tho you hear hall and outside noises even on the upper floors. a $6 shuttle bus away from downtown.
nice pool, hot tub needs some work, good free parking and restuarants on site. staff very friendly and helpful--average value for money but id stay here again, the city was safe and fun to visit...

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank love2travel4242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vienna, Virginia
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed November 1, 2012

An excellent place to stay in Charleston if you want a full service hotel. All staff are friendly and attentive; rooms are a good size, restaurant & bar in the hotel, large lobby area and outdoor patio where you can gather with friends, and a hotel shuttle bus to historic area of Charleston. Most parking is in an outdoor lot, but there is a small covered garage.

Room Tip: Best views are from room on the South side (overlooks historic Charleston) or West side (overlooks a...
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alan S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 1, 2012

We arrived after being in a plane for 24 hours We were escorted to the room It was not ready. We went down and fortunately they made a nice save when the bell man Nick got us upgraded and back in the room. Room was fabulous
The problem with the hotel is it is not downtownl. You need to get a ride that will cost you ten dollars to get to the historic district. They hire services and we found that on our last day the person who was to drive us to the airport did not show up!
So keep in mind you will pay extra for getting down town and Wi Fi

Room Tip: Room with views of water
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  • Stayed October 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jwb04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 25, 2012

Stayed here for a night during a recent roadtrip across the south. Excellent hotel. It is huge which is jsut as well as there was a conference going on at the time, but we were able to avoid the conference goers. Our room was very comfortable with a superb kings size bed. The rooftop bar (on the 4 floor) is great and have a number of fireplaces to keep you warm at night. Facilities are good, including a lovely pool and hottub. Only drawback with the location as it's not within walking distance of Charleston downtown. The hotel does run a shuttle bus every half hour which only take 10 minutes and is arund $12 per person. Ample parking which was free. Wifi not included and expensive.

Room Tip: Higher floor facing towards the marina otherwise you just get a view of the car parks.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sanjay t
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Charleston Marriott

Property: Charleston Marriott
Address: 170 Lockwood Blvd, Charleston, SC 29403-5123
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#35 Business Hotel in Charleston
#35 Family Hotel in Charleston
#37 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$$
Hotel Class:3.5 star — Charleston Marriott 3.5*
Number of rooms: 350
Official Description (provided by the hotel):
Experience true southern hospitality and innovation at its finest at the Charleston Marriott. Our location overlooking the Ashley River offers easy access to beautiful downtown Charleston, SC. Recently redesigned modern guestrooms welcome you with stylish furnishings and plenty of space to relax, work or enjoy all that our beautiful city has to offer. Luxurious hotel amenities include high-speed wireless internet, shuttle service, state of the art business and fitness centers. Savor delicious favorites at our signature on-site restaurant, Saffire. Unwind enjoying the Ashley River sunset with a cocktail at one of the only roof top bars in Charleston, Aqua Terrace. If you're downtown planning a social event or wedding, take advantage of our hotel's 50,000 square feet of event space. If you're here simply to relax, enjoy your time by our spacious outdoor pool or courtyard area. Our hotel is the one spot where you can work & play, mix & mingle, and connect & relax. That's brilliant. That's the Charleston Marriott! ... more   less 
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Also Known As:
Charleston Marriott Hotel Charleston
Marriott Charleston

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