This was the first trip for my family to Charlston and we were only staying one night. Unfortunately when we checked in at 3 o'clock, the inn was without water. Plumbers were working around the clock trying to get it turned on it was still not working for the entire evening we were there. We had to even take her children across the street to their other in the restroom. Because everyone was so nice I hesitated to complain, but I could not avoid that it was somewhat ruining the trip. When I mentioned it to the manager, he offered to move us to another room. However it was already getting a little late and we need to go on a ghost tour. I asked if there would be anyway to get some compensation and very unexpectedly they gave us a giant discount. More than fair enough. The bottom line is, they gave no excuses for the fact that their problem had impacted our vacation and just made the situation right. I loved the rooms, the beds were comfortable, the courtyard was charming. And the staff was beyond belief! Would stay here again!
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- Also Known As:
- Indigo Hotel Charleston
- Indigo Inn Charleston Sc