My husband owns a property management company, so we are familiar with the proper upkeep of a property...this one is no model of great service or presentation, There was standing water all over the property (including the pool deck...major hazard), well into the afternoon after rain had stopped, the halls smelled, the lobby was slippery, mold and mildew was outside the front entranc of the building, and don't get me started on the desk service. When I arrived, there were 2 clerks at the desk, one serving a guest in front of me, and the other one, who was having a personal conversation with another employee. The employee was standing on the guest side in front of where we should stand! I literally had to wait for her to end her conversation and then the clerk said May I help you?" I was stunned because I had assumed she was not trained to check people in and had been standing in the other line....because surely customer service could not be THAT bad. The view FROM the hotel is beautiful and the convenience to downtown has drawn us to stay there many previous stays, sadly, there seems to be some poor management and we will not be returning.
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- Also Known As:
- La Quinta Inn Charleston Riverview Hotel Charleston
- Charleston La Quinta
- La Quinta Charleston