We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Quite disappointing / poor, poor value”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Embassy Suites by Hilton Charleston - Historic Charleston
Ranked #43 of 61 Hotels in Charleston
Pennsylvania
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Quite disappointing / poor, poor value”
Reviewed October 12, 2008

My wife and I decided to stop over in Charleston on the way home from a vacation in Hilton Head, SC. Having stayed at Embassy Suite hotels in Philadelphia (1 night), Napa (6 nights), Seaside CA (3 nights), Lake Tahoe (1 night) & San Luis Obispo (1 night) in the past, I thought I knew what I was getting when walking in to the Charleston ES. The price for a non smoking double ($329) seemed very high but I thought that was due to the historic location and well.....you get the nice breakfast in the morning. The manager's cocktail reception didn't figure in to the equation since we would be out sightseeing during that time of day. In previous ES locations except for Napa, the cocktail reception has almost always been marred by those guests who seem not to have eaten for days and are also determined to drink as much free alcohol as possible. When we checked in, we were disappointed by the overall drabness of the room and atrium. Vending machines on each floor made it convenient for those who wanted a quick snack. Unbelievably, there was no restaurant inside the hotel but rather posters of restaurants in the elevators and public spaces. The breakfast was served in a small (and I do mean small) eating area right off the lobby. There were a total of fifteen tables of four inside the eating area which explains the warning notices inside the elevators about what time you should get to the breakfast line in order to alleviate the congestion. Every other ES I've stayed in had the breakfast area in the huge atriums with plenty of seating. The Charleston ES does have a huge atrium space which they choose not to use for breakfast. And now, the elevators. There are only two elevators for the entire four floor hotel........when they were working. On two occasions I pressed the call button and waited more than ten minutes for the elevator to come while the crowd grew behind me. One woman complained that she waited longer than fifteen minutes earlier in the day while the elevator kept bypassing her floor without stopping. She said the call button light kept going out as if employees were overriding floors when they were on board. The staff seemed very young compared to the other ES I've stayed at. On the plus side, the service was very good from the front desk to car hops and breakfast staff. The quality of the breakfast was very good. This ES has a business office area with free internet access (entry to the business office area by use of your room key). Overall I felt that there was poor value for the overpriced cost of the room. I've come to expect more from Embassy Suites.

  • Liked — Breakfast
  • Disliked — The facility is lacking.
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank 1eyeclosed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

1,856 reviews from our community

Traveler rating
    718
    540
    309
    172
    117
See reviews for
661
572
38
267
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (341)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Spanish first
  • Any
English first
Essex, England
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 25, 2008

My wife and I were concerned when we saw some of the reviews, but we need not have worried an iota. The staff were friendly, helpful and efficient - we were offered help without having to ask for it. The rooms were spacious, clean and well fitted. They were quiet, too, which we regard as very important. Breakfast was easy, with plenty of options from specially cooked to toast and cereals. But, without a doubt, it is the general atmosphere of the hotel that really wins. That huge atrium with its central fountain is a delight to look at and has a spacious calm atmosphere that makes it impossible to be other than relaxed (we felt, anyway). The situation was excellent - the Tourist Center, 2 historic homes and the Museum within strolling distance. We didn't try the swimming pool or gymnasium, so I can't comment on them. As for price, yes, fairly expensive, but we've paid more for worse accommodation on many occasions. We reckon it to have been excellent value, and provided all of the comfort that we could have wished for. If we return to Charleston in the future, it would be our first choice. Thank you, Embassy Suites!

  • Liked — The location and the design
  • Stayed September 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank History4me
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYC
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed August 27, 2008

Pros:The buidling is very Unique. The breakfast buffet was good. The staffs there were nice.
Cons: It is not in the historical area, needs10 min walk

  • Stayed April 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank McdullCH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, NC
Level 3 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
Reviewed August 15, 2008

Stayed at the ES Charleston in Aug 2008. Typical of ES you get the free breakfast and free drinks. Very good. Staff was friendly and efficient. The hotel is in the old Citadel. So if you are a history buff you will love it. The rooms are dark as the very small windows in our room faced into the indoor courtyard. We were on the "M" level. I think the windows on the other floors face outside. The room was very dusty, and had a musty smell. The AC didn't work very well. You either had freezing air blowing on you or none at all. You could not set the temp very well. The hotel had very thin walls as we could here others business. And when they would flush the toilet or take a shower we knew about it. All of the rooms are suites and ours was big enough, the bathroom was very big. They have a pool and spa, but they are very small. Same for the fitness center. The area north of the hotel is very questionable, in fact the staff told us not to go north of the hotel. The hotel is located on the far north end of the tourist district. It's about a 20min walk to Waterfront Park, and a 30min walk to the Battery. The hotel offers no free shuttle. While I wouldn't say "don't stay their", there are better deals for the price in Charleston. For the weekend they wanted over $250/night. By comparison the Marriott Charleston wanted $137/night. I would stay their again, but only if the price is right.

  • Liked — Large rooms, free breakfast and free cocktails.
  • Disliked — Room decor, AC, dark and musty room.
  • Stayed August 2008, traveled solo
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank Samee-Judge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbia, SC
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 11, 2008

We just got back from a family weekend in Charleston. We had a wonderful time and prior to leaving we decided to stay at the Embassy Suites in the historic district. I must say that the lobby and the staff were wonderful. The hotel is an older building but the the room left alot to be desired. The couch was worn and stained, the beds were unusually small as was the actual bedroom and there was mold on the ceiling. We decided to stay and make the most of it. I wish I had done a little more exploring of the different hotel choices in the area. If you are looking for a 'special' or upscale hotel you might want to pass.

  • Liked — The location
  • Disliked — The rooms were too small and not as well kept as they could be
  • Stayed August 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank SmithnWhite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manhattan
2 reviews
Reviewed July 26, 2008

This is a wonderful hotel to stay at. We arrived at 3:00 a.m. and the staff was very helpful and courteous. Our room had enough space for my husband and I and our 2 teenage sons.
The food was great and we never had to wait in line. The concierge was really helpful with all our questions. The location couldn't be better for getting around to all the sites.
We would definitely recommend this hotel to anyone going to the beautiful city of Charleston!! We will be back!!!

  • Liked — The historical aspect of the hotel and it's location
  • Disliked — Can't think of a thing!
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank Becky56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
las vegas
Level 5 Contributor
77 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 146 helpful votes
Reviewed July 5, 2008

I arrived in Charleston without a hotel reservation. went to the marion hotel which was sold out. they directed me to embassy suites. beautiful big pink stucco hotel. upon arrival everyone was very welcoming. valet's were nice young college students. front desk very personable, gave us wonderful dinner recommendations. Room was beautiful with a small sitting area. large bedroom with a jacuzzi plus a separate bath. frig in room. Close to all. Hot breakfast included in good price. perfect for family. large area in lobby where people were sitting around tables playing cards. families milling around. I would definitely stay here again. Highly recommend it for large family groups or couples on a romantic getaway. wished the stay was for more than one night.

  • Liked — location, staff, room
  • Stayed July 2008, traveled on business
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ilovenyc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Charleston hotels
Downtown
Hampton Inn Charleston - Historic District
Downtown
DoubleTree by Hilton Hotel and Suites Charleston - Historic District
King Charles Inn
#16 of 61 in Charleston
2,781 reviews
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices
Show Prices

Been to Embassy Suites by Hilton Charleston - Historic Charleston? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Embassy Suites by Hilton Charleston - Historic Charleston

Property: Embassy Suites by Hilton Charleston - Historic Charleston
Address: 337 Meeting St, Charleston, SC 29403-6402
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Charleston
#30 Family Hotel in Charleston
#31 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Embassy Suites by Hilton Charleston - Historic Charleston 3.5*
Number of rooms: 153
Official Description (provided by the hotel):
A historic landmark, within the walls of the original Citadel, the Embassy Suites Historic Charleston is a grand restoration and is well located, adjacent to Marion Square, and walking distance to many major Charleston attractions including the College of Charleston, MUSC, fabulous restaurants and King Street shopping. Enjoy our complimentary cooked-to-order breakfast and nightly Manager's reception. We look forward to welcoming you to the Holy City with warm, Southern hospitality. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Travelocity, Orbitz, Expedia, Hilton Hotels Direct, Hotels.com, Priceline, Cancelon, Hotwire, Cheap Tickets, Agoda, HotelQuickly, getaroom.com and TripOnline SA so you can book your Embassy Suites by Hilton Charleston - Historic Charleston reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Embassy Suites Historic Charleston Hotel Charleston
Embassy Suites Charleston
Charleston Embassy Suites

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing