My wife and I decided to stop over in Charleston on the way home from a vacation in Hilton Head, SC. Having stayed at Embassy Suite hotels in Philadelphia (1 night), Napa (6 nights), Seaside CA (3 nights), Lake Tahoe (1 night) & San Luis Obispo (1 night) in the past, I thought I knew what I was getting when walking in to the Charleston ES. The price for a non smoking double ($329) seemed very high but I thought that was due to the historic location and well.....you get the nice breakfast in the morning. The manager's cocktail reception didn't figure in to the equation since we would be out sightseeing during that time of day. In previous ES locations except for Napa, the cocktail reception has almost always been marred by those guests who seem not to have eaten for days and are also determined to drink as much free alcohol as possible. When we checked in, we were disappointed by the overall drabness of the room and atrium. Vending machines on each floor made it convenient for those who wanted a quick snack. Unbelievably, there was no restaurant inside the hotel but rather posters of restaurants in the elevators and public spaces. The breakfast was served in a small (and I do mean small) eating area right off the lobby. There were a total of fifteen tables of four inside the eating area which explains the warning notices inside the elevators about what time you should get to the breakfast line in order to alleviate the congestion. Every other ES I've stayed in had the breakfast area in the huge atriums with plenty of seating. The Charleston ES does have a huge atrium space which they choose not to use for breakfast. And now, the elevators. There are only two elevators for the entire four floor hotel........when they were working. On two occasions I pressed the call button and waited more than ten minutes for the elevator to come while the crowd grew behind me. One woman complained that she waited longer than fifteen minutes earlier in the day while the elevator kept bypassing her floor without stopping. She said the call button light kept going out as if employees were overriding floors when they were on board. The staff seemed very young compared to the other ES I've stayed at. On the plus side, the service was very good from the front desk to car hops and breakfast staff. The quality of the breakfast was very good. This ES has a business office area with free internet access (entry to the business office area by use of your room key). Overall I felt that there was poor value for the overpriced cost of the room. I've come to expect more from Embassy Suites.
- Official Description (provided by the hotel):
- A historic landmark, within the walls of the original Citadel, the Embassy Suites Historic Charleston is a grand restoration and is well located, adjacent to Marion Square, and walking distance to many major Charleston attractions including the College of Charleston, MUSC, fabulous restaurants and King Street shopping. Enjoy our complimentary cooked-to-order breakfast and nightly Manager's reception. We look forward to welcoming you to the Holy City with warm, Southern hospitality. ... more less
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- Also Known As:
- Embassy Suites Historic Charleston Hotel Charleston
- Embassy Suites Charleston
- Charleston Embassy Suites