We checked in late at night after driving over 16 hours to get to Charleston and were hoping for a nice rest in a clean hotel room. Less than five minutes in our room proved we were not going to be getting that. The room smelled like urine and we saw three huge roaches just chilling out on the furniture. Disgusting! We went to the front desk to request a room change and were told by a very flustered and slightly rude employee that the hotel was completely booked and there was nothing he could do. He tried to send us back to our room with a can of bug spray! I'm actually still shocked that he thought that was acceptable. After a very firm request that he find us another room at a different Best Western or another hotel, he began calling a few other hotels. He got us a room at a hotel down the street that was much nicer, cleaner, and smelled much better. And the best part? No bugs!So while our story had a happy ending, the customer service we recieved (or did not receive) was ridiculous! And the rooms just really need to be cleaned better and sprayed for bugs!
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- Also Known As:
- Best Western Sweetgrass Hotel Charleston
- Best Western Charleston
- Charleston Best Western