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“Wonderful Stay!”

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Best Western Charleston Inn
Ranked #24 of 62 Hotels in Charleston
Certificate of Excellence
Kettering, Ohio
Level 4 Contributor
30 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Wonderful Stay!”
Reviewed October 28, 2013

I reserved the room online and when we checked in there were absolutely no problems. The desk clerk was very friendly and certainly acted as if she appreciated our business. We stayed in a pet friendly room, and I have to say by far this was the cleanest and freshest smelling room we have ever stayed in. The room was clean from top to bottom. The bed was also one of the most comfortable ones I have slept in. I would give it 5 stars, but it was a little pricey for the type of room. Still, I would recommend this hotel to anyone, especially if you are traveling with a pet.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank JAMES S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, November 2, 2013
Dear James S,

Thank you so much for taking the time to post your review. We really appreciate the feedback.

I was delighted to read that you enjoyed your recent visit with us and found our room to be "the cleanest and freshest smelling". We recently employed a new room deodorizer; your feedback indicates its working. I was also happy to know that our associates made a positive impact upon your visit.

Again, thank you so much for taking the time to share your review. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,175 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (151)
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English first
San Diego, California
Level 6 Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed October 27, 2013

I really wanted to write this review as I read where people are offended by musty smells. Well let me tell you, mustiness comes with areas of high humidity. So get used to it people! So with that said, I will continue my review. We were really pleased with the rooms, we stayed two nights and we were very comfortable. The room was clean, the beds comfortable. The desk staff was very accommodating and friendly. Our check in was quick and we were told of the free wifi and of their times for complimentary breakfast. We enjoyed our stay and will probably be back.

Room Tip: This hotel has a great pool.
See more room tips
  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank captmorgnsgrl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, November 2, 2013
Dear captmorgnsgrl,

Thank you so much for taking the time to post your comments. We really do appreciate the feedback.

I was very happy to read that you enjoyed your visit with us and found your room to be clean and the beds comfortable. I was also happy to read that you found our staff to be helpful. As we share these reviews with them, I am sure they will be delighted to know their hard work was noticed and appreciated.

Again, thank you so very much. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Mill, South Carolina, United States
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 23, 2013

When I stayed there the room was musty, the carpet was dirty and stained. The Bathroom has mold everywhere. Everything was in less the mediocre condition.
I do not know if the whole hotel was re-done. But the rooms that are close to the fenced area at the back where NASTY.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank DeeAnna K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, October 25, 2013
Dear DeeAnnaK,

Thank you for taking the time to post your comments regarding your recent stay with us. We really do appreciate the feedback.

I was shocked when I saw your review. The conditions you described are unacceptable and not in keeping with the manner in which we operate our property. I have instructed our Director of Property Operations to examine each and every room for the conditions you described. When found, this situation will be repaired immediately.

Thank you so much for bringing this matter to my attention. I hope you'll give us another chance the next time you visit Charleston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sao Paulo, SP
Level 4 Contributor
46 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 22, 2013

Good location if you are by car, 2 miles from downtown. Nice room,comfortable, cleanliness, front desk very receptive, I have nothing to complain about. Good Breakfast. Laudry.Simple hotel, worth the price

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruno G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, October 25, 2013
Dear Bruno G,

Thank you so much for taking the time to share your thoughts regarding your recent visit with us. We really appreciate the feedback.

I was delighted to read your review and to know that you found your room to be "nice".

Again, thank you for your review. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, United States
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 20, 2013

A reliable place to stay, we like a breakfast option because when traveling-easier to get going in the am. The breakfast was loaded with carbos and sweet items-the only fruit was bananas but there were hard-boiled eggs and juice so that rounded out the breakfast for me, and, the OJ was not watered down so much as to be water-like. For us, having Turner Classics as a TV option was a wonderful break from usual hotel TV options of talk TV or HBO. The shower head was at the end of its useful life-it squealed and had minimal pressure but overall the room was well-furnished, clean and staff friendly.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, October 25, 2013
Dear Susan T,

Thank you so much for taking the time to post your review. We really appreciate the feedback we get through sites such as this.

I was very happy to read that you enjoyed your visit with us. I was happy to read that you enjoyed our breakfast and that we offer Turner Classic. I am sorry the shower head was less than perfect. I have instructed our maintenance staff to conduct a survey of all shower heads to insure they are in good working order. Thank you for bringing this matter to my attention.

Again, thank you for your review. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clitheroe, United Kingdom
Level 5 Contributor
79 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed October 18, 2013

Well stayed here again been a few years when we was last here its still the same good service ,nice rooms, great pool, good breakfast bar ,staff very helpful,3miles to Charleston ,fuel station across the road ,the road outside gets busy but i had no problem in or out..will stay again if ever we come back to Charleston.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank razUnitedKingdom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, October 25, 2013
Dear razUnitedKingdom,

Thank you so much for taking the time to post a review. We really appreciate the information we get through sites such as this one.

I was delighted to read that you enjoyed your stay with us. I was especially happy to read that your found our "staff very helpful" and our rooms "nice". As we share these reviews with our staff members, I am certain they will be happy to know that their hard work was noticed and appreciated.

Again, thank you so much for the kind words. We hope to see you the next time you visit Charleston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Holland, Ohio
1 review
Reviewed October 17, 2013

Very nice place to stay especially if you have a pet, Staff very friendly and helpful. Room was done very nice and clean. Best shower I have seen in a hotel in a long time. I liked the ice machine also, you have to use your room key for it to work, prevents others from emptying the machine. Only thing I wish they had, as this is a very historical city, was a concierge available to assist with things. Will stay there next time even w/o one !!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank windhaven302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, October 25, 2013
Dear windhaven302,

Thank you so much for taking the time to share your review. We really appreciate the feedback we get from sites such as this one.

I was delighted to read that you enjoyed your visit with us. We strive to insure our guests enjoy not only their visit with us but their stay in Charleston as well.

Again, thank you for your review. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Charleston Inn

Property: Best Western Charleston Inn
Address: 1540 Savannah Hwy, Charleston, SC 29407-7845 (Formerly BEST WESTERN Sweetgrass Inn)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Charleston
#23 Business Hotel in Charleston
#36 Family Hotel in Charleston
#36 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Charleston Inn 2.5*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Best Western, Orbitz, Hotels.com, Travelocity, Hotwire, TripOnline SA, Cheap Tickets, getaroom.com, Cancelon and HotelQuickly so you can book your Best Western Charleston Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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