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Best Western Charleston Inn
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Reviews (1,356)
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All reviewsbest westernsfront deskroom was cleanthe breakfast areagreat poolclose to downtownshort drivegreat place to stayfolly beachno elevatorcontinental breakfastwould stay here againyogurtconvenient locationhistoric districtfree parkingsweetgrass
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953 - 958 of 1,356 reviews
Reviewed September 24, 2013

While the rooms themselves were adequate, the walls were paper thin-- my sister and I barely got any sleep, because the guests next to us were watching their television for the entire night. The volume didn't seem to be turned up to an unreasonable amount; it just felt like we were in the same room as them! Since there are plenty of other hotel options in the Charleston area, I won't be coming back to the Sweetgrass.

  • Stayed: October 2012, traveled with family
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Thank PSD1986
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded October 4, 2013

Dear PSD1986,

Thank you so much for taking the time to post your review. We really appreciate the feedback we get through forums such as this one.

I am sorry you did not thoroughly enjoy your stay with us. I must admit to being a little shocked by your review. As the walls between our rooms are solid concrete we have rarely received a guest concern about noise. However, I have instructed our Director of Property Operations to inspect each room with the television playing in the next room to determine if anything can be done to lessen the noise transmission.

Again, thank you so very much for your review. We hope you'll give us another chance when you return to Charleston.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 21, 2013

This is a great place to stay close to downtown Charleston. The landscaping at the hotel is beautiful. The room was clean and fresh with a very comfortable bed. I loved the breakfast that was included with the room price. The staff was very helpful with all my needs. I hightly recommend this hotel.

  • Stayed: September 2013, traveled as a couple
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Review collected in partnership with Best Western
Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded October 4, 2013

Dear David R,

Thank you so very much for taking the time to post your comments. We really do appreciate the feedback.

I was great to read that you enjoyed your recent stay with us and to know that our staff was able to make such as positive impact upon your experience. As we share these reviews with our staff, I am certain they will be delighted to know that their hard work was noticed and appreciated.

Again, thank you so much. We look forward to serving you again.

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Reviewed September 21, 2013

Great property!! Nice pool area, large and well kept. Pretty outdoor areas. When entering room found the toilet not working properly and they sent someone in a matter of minutes to repair the problem.

  • Stayed: September 2013, traveled with family
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Review collected in partnership with Best Western
Thank haasmg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded October 4, 2013

Thank you so much for taking the time to post your review. We really appreciate the feedback we get through sites such as this one.

I was very happy to read that you enjoyed your recent visit with us and that our staff was able to address your concerns so quickly.

Again, thank you for posting your review. We look forward to serving you in the future.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 20, 2013

Very Good! At this price point, the BW Sweetgrass is a very sweet find. This is a good deal in the ever-popular Charleston. Good service as well. Driving up and parking near the door is a plus, not a throwback. In the ground floor of main building, the beautiful quintessential Charleston landscaping with lantana, palm trees, and jasmine that is most commonly found downtown is just outside your window. The floor-to-ceiling windows add to the experience in the older building. The upstairs in the older building gets you vaulted ceilings, though the bottom floor adds convenience with the similarly nice views and spacious rooms. The back building is not bad either. The room size is identical; we were able to experience that through a brief mix-up in smoking preferences requiring a room change. Just a few rooms are reserved for the surviving smokers on the planet. It is sometimes possible to actually get a pet-friendly smoking room. Imagine that, both you and your dog can be inside!

Though it was clearly not a brand new property, I did not find it dated. Excellent mattress and nicely furnished! Nice breakfast room and lobby, even outside garden seating for breakfast. Not one but two dog walk areas, means that you and your dog actually get a short walk. One area is shared with the Sleep Inn next door, as the hotels are side by side. The manager paid us a personal visit to assess our satisfaction. The four-lane Savannah Highway US 17 is really not a big deal, just wait on the nearby light to turn. The lobby, breakfast room, and offices block out the noise. The drive to downtown is short. Lastly, the pool really is fabulous. Modern hotels seem to shoehorn this amenity in to their geography. Best Western Sweetgrass is built around it!

  • Stayed: September 2013, traveled as a couple
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Thank Darren C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded October 4, 2013

Dear Colewade,

Thank you so much for taking the time post such a wonderful review. We really appreciate the feedback.

I was delighted to read your review and to know that you had such a wonderful experience. We strive to insure that our guests enjoy not only their stay in Charleston, but their visit with us as well.

Again, thank you so much. We hope to serve you again.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2013

The Best Western Sweetgrass Inn was very clean, comfortable and the staff was very courteous and helpful. The yards were manicured and the pool was very inviting. Our TV was not working in the beginning. However, Johnny of the maintenance department had it going in two minutes. This was at 9;30 pm. I would definitely stay here anytime that I am in Charleston.

  • Stayed: September 2013, traveled with friends
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Thank Jim P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this reviewResponded September 21, 2013

Dear Jim P,

Thank you so very much for taking the time to share your review. We really do appreciate the feedback.

I was very happy to read that you enjoyed your visit with us. It was nice to know that our maintenance worker, Johnny, was able to make a positive impact upon your stay.

Again, thank you so much for the review. We look forward to serving you again.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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