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“Awesome Stay"”

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Best Western Charleston Inn
Ranked #25 of 61 Hotels in Charleston
Certificate of Excellence
Roebuck, South Carolina
1 review
“Awesome Stay"”
Reviewed September 16, 2013

We stayed here due to my Fiancé having chemo at MUSC, the staff was so accommodating. Monique, Maria & Jana went above and beyond to meet our needs in this very difficult time for us. Our room was very nice. The grounds and the pool are beautiful. I would highly recommend staying here. Once again thank u so much ladies! Your kindness meant more to us than you will ever know. Tuan Pham & Fran Smith

Room Tip: They do have stairs there. I prefer a bottom floor. However, the view of the grounds and pool are be...
See more room tips
  • Stayed August 2013, traveled as a couple
    • Value
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Helpful?
Thank MsPalmetto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, September 21, 2013
Dear Ms. Palmetto,

Thank you for taking the time to share your comments. We really do appreciate them. Additionally, please allow me to wish your fiancée a full and speedy recovery.

I was delighted to read that you had an awesome stay with us and that Maria, Monique and Ja'Na were able to make such a positive impact upon your visit. We try to insure that each of our guests has a memorable visit; it is very rewarding to know that in your case were successful.

Again, thank you so very much for the kind words. We hope to see you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,119 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
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English first
Greenville, South Carolina
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 16, 2013

The Best Western Sweetgrass Inn has been reviewed often enough so no need to repeat other viewers on the Sweetgrass inn. We experienced the following : the wallmounted AC was very noisy whrn the compressor kicked in-----room was very clean and amenities were shampoo,conditioner and lotion-----coffee service was typical, nothing to write home about, no tea----bathroom, shower good, clean ,good water pressure, nice heavy towels------vanitysink and toilet very low,difficult if you have bad knees-----minifridge very good, did not use microwave-----complimentary breakfast ok, standard. All in all a nice overnighter, friendly front desk, standard comp continental bkfst , will stay there again

  • Stayed September 2013, traveled as a couple
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Helpful?
Thank willemjim_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, September 21, 2013
Dear willemjim_11,

Thank you so much for taking the time to share your comments with us. We really appreciate the feedback.

I was very happy to read that you enjoyed your visit with us and would stay again when you return to Charleston. As we share these reviews with our staff members, I am certain that they will be quite happy to know that their hard work was noticed and appreciated.

Again, thank you so much. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Saint Lucie, Florida, United States
Level Contributor
261 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
Reviewed September 16, 2013

This place has an exceptional staff, from the time of checking in to the breakfast staff. The rooms are nice and clean, they have multiple buildings with plenty of parking. The facility grounds are very well taken care and they take pride of the landscaping. The swimming pool area is large and very clean. This is a dog friendly hotel.

One of the service that will make us come back is the breakfast area attendant, her name is Linda and she does an outstanding job, this place has the typical waffles and continental breakfast items. She keeps everything stocked properly and Linda will make the waffle and serve you at your table just like a restaurant service. I have not seen that kind of service in a continental style breakfast for a hotel. The guest appreciated her service and attitude, thank you Linda.

  • Stayed September 2013, traveled as a couple
    • Value
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Helpful?
Thank Rob O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, September 21, 2013
Dear Rob O,

Thank you for taking the time to review our property. We really do appreciate the feedback sites such as this one offer us.

I was delighted to read that you enjoyed your recent visit with us. And, thank you so much for recognizing Linda, our Breakfast Attendant. We consider all of our associates gems; Linda is truly a diamond amongst those gems.

Again, thank you so much for the review. I hope you'll return the next time you're in Charleston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Athens, GA, United States
Level Contributor
93 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed September 16, 2013

Attractive building, clean rooms, nice and helpful staff. No problems experienced, but the beds were not the most comfortable and the only ones available were full or king. Most hotels offer queen beds. Otherwise we were very pleased.

  • Stayed September 2013, traveled with family
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Review collected in partnership with Best Western

Helpful?
Thank Moppa2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, September 21, 2013
Dear Robert S,

Thank you for taking the time to share your comments. We really appreciate the opportunity to interact with our guests that this forum offers us.

I was very happy to read that your found our rooms clean and our staff very nice. We do try to insure that every guest enjoys not only their visit to Charleston but their visit with us as well. It is rewarding to know that, in your case, we were successful.

Again, thank you so very much. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed September 14, 2013

Motel style and large but higher quality than most of this type. Rooms and general standard of public areas first class. Very nice breakfast room and decent breakfast choice included in price of the room. Helpful staff. Decent pool and pool area. We are a family of 4 and stayed for 2 nights while visiting Charleston. It's not a long drive into town which is a lovely place with plenty to do, see and eat. We would have liked to stay for longer. Middleton Place is the must-see plantation. Very good value for money. Highly recommended

  • Stayed August 2013, traveled with family
    • Value
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Helpful?
Thank Peter M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, September 21, 2013
Dear Peter M,

Thank you for taking the time to share your thoughts on our property. We really appreciate the feedback.

I was delighted to read that you enjoyed your recent visit with us and found our property to be a "very good, inexpensive base". We to try to make sure every guest's visit with us is memorable; it is rewarding to know that we were successful in your case.

Again, thank you for your comments. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pelham, Alabama
Level Contributor
4 reviews
4 hotel reviews
Reviewed September 13, 2013

This is a great place to stay. Clean, comfortable, and relaxing. The staff was friendly and helpful. Felt safe and secure in an up and coming area of Charleston. Good price. The hotel maintains the facility and the grounds. The grounds are pretty and add to the ambiance of the site. The rooms and property are clean. Plan to stay here on my next trip to Charleston.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Review collected in partnership with Best Western

Helpful?
Thank Ratliff102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, September 21, 2013
Dear Ratliff102,

Thank you for taking the time to write your review. We really appreciate the feedback we get through forums such as this one.

I was delighted to read that your enjoyed your visit with us and found our property to be a "great place to stay". We do try to provide each of our guests a memorable visit; it is rewarding to know that we were successful in your case.

Again, thank you so much for the review. We look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Powder Springs, United States
2 reviews
Reviewed September 12, 2013

Read comments sent to hotel. Customer service was well beyond the call of duty by many of the employees. Nice & clean smoker friendly room. We couldn't have made a better choice on trip to attend a wedding on John's Island. A special thanks to Brandi & Maria. We had 3 rooms at the Best Western with 2 persons per room, 2 N/S rooms and 1 smoking room for us older travellers.

  • Stayed September 2013, traveled with friends
    • Value
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    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, September 21, 2013
Dear Susan W,

Thank you so much for sharing your experience, both through this forum and the personal letter you sent us. We really appreciate the feedback.

It was a pleasure to read that you enjoyed your visit with us and to know that Brandi and Maria were able to provide such excellent service and help in making your trip so memorable.

Again, thank you so much for the comments. We hope to see you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Charleston Inn

Property: Best Western Charleston Inn
Address: 1540 Savannah Hwy, Charleston, SC 29407-7845 (Formerly BEST WESTERN Sweetgrass Inn)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Charleston
#23 Business Hotel in Charleston
#36 Family Hotel in Charleston
#36 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Charleston Inn 2.5*
Number of rooms: 87
Reservation Options:
TripAdvisor is proud to partner with Best Western, Booking.com, Hotels.com, Orbitz, Travelocity, Hotwire, Expedia, Priceline, getaroom.com, Cancelon, TripOnline SA, HotelsClick and HotelQuickly so you can book your Best Western Charleston Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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