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“A nice place to stay”

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Best Western Charleston Inn
Ranked #25 of 61 Hotels in Charleston
Certificate of Excellence
Frederick, Maryland
Level Contributor
52 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“A nice place to stay”
Reviewed February 22, 2013

The motel is an older 2-story facility that has had some upgrades but still shows its age. The staff is very friendly and the prices are very good. It is about a 10 minute drive from downtown Charleston and a great place to stay while visiting the historic city. The staff is very friendly and eager to help plan places to visit. The mattresses are new in 2013 and very comfortable and the breakfast is adequate.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank Marqman
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, February 23, 2013
Dear Marqman,

Thank you for taking the time to share your opinions regarding our property. We really appreciate the feedback.

One of our goals is to insure that every guest enjoys not only their stay with us, but their visit to Charleston as well. It was great to read that our staff was able to help with recommendations of things to do.

Again, thank you very much. We hope to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,121 reviews from our community

Traveler rating
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    121
    63
    46
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (148)
Date | Rating
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English first
Washington DC, District of Columbia
Level Contributor
26 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 22, 2013

The hotel offers clean, quiet comfortable rooms ata reasonable price and best of all for us is that they are pet friendly with a reasonable pet fee. I will make this hotel a regular stop on my way through Charleston. There are plenty of local places to eat and its a short ride to downtown Charleston. The staff was very friendly and helpful.

Room Tip: My room was in the building that was back away from the main road, very quiet and well lit.
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  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
Thank jablyd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, February 23, 2013
Dear Jablyd,

Thank you so much for the review. We really appreciate the feedback.

It was very nice to read that you enjoyed your recent visit with us as did your furry companion. We enjoy serving not only our guests but their pets as well.

Again, thank you for the comments. We look forward to serving you both on your next visit to Charleston.
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Columbia, South Carolina
1 review
Reviewed February 19, 2013

I was really happy with my stay there. The room was pleasant and quiet. It was clean but did not smell like strong chemicals. Since I was traveling with my dogs, I did not know what to expect. The staff provided wonderful service and were very friendly. I will definitely go there again.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Kelly S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, February 23, 2013
Dear Kelly S,

Thank you so much for taking the time to share your comments. We really appreciate the opportunity to interact with our guests this way.

It was wonderful to read that you enjoyed your visit with us. We make every effort to use cleaning chemicals that have no harsh smells as many guests find them offensive. Thank you for noticing. Thank you as well, for your kind words regarding our staff; I am glad they were able to make you feel comfortable.

Again, thank you so much. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Williamsburg, Virginia
Level Contributor
76 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 16, 2013

Our first visit to Charleston, booked hotel strictly from searching internet, was Pleasantly surprised the Staff was wonderful. The hotel was beautiful and very clean, bed was comfortable, Breakfast was good Linda was very helpful in planning our daily outings. Would stay here again in a heartbeat!

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CarrieMrsW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, February 23, 2013
Dear Carrie T,

Thank you so very much for taking the time to post your review. We really appreciate the opportunity to interact with our guests this way.

I was very happy to read that you enjoyed your visit and that Linda was able to make such a positive impact upon your trip. She is truly one of our "shining stars".

Again, thank you for the review. We look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mars Hill, North Carolina
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 16, 2013

On a budget we found this Best Western in the Coupon Book and they were happy to accommodate us! The whole staff was extremely friendly, from the front desk to the housekeepers. Linda in the breakfast area went way above and beyond as well as all the staff! The room was comfortable and clean, the shower pressure was GREAT! A little stuffy at first but we turned on the fan and the AC later worked like a charm. Our coffee maker didn't work the first morning (though we got great coffee from the breakfast area), but come to find out it was because we didn't have the switch at the front door turned on, that the plug was connected to. But before we figured that out they put a brand new coffee maker in for the next morning, no questions asked. I would highly recommend this hotel and stay again! By the way! We ate at some great restaurants. Bessinger's BBQ was within walking distance of the hotel. Great BBQ RUB! And Jestine's off Meeting Street was a DEEE-LIGHT!!!

Room Tip: The room was quite small, but the queen bed was fine.
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Jennifer H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, February 23, 2013
Dear JenniferH,

Thanks so much for taking the time to post such a wonderful review. We really appreciate the fact that our guests get to communicate with us through forums such as this one.

I was very happy to read that you enjoyed your visit with us, especially your interactions with our staff. We make every effort to hire associates who have a passion for service. It appears that we are on the right track.

Again, thank you for your comments. We really look forward to seeing you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 12, 2013

My family and I stayed at the Sweetgrass Inn last month, we were pleasantly suprised by the courteous service that we received. Each staff member was so nice!! From Ja'na at the desk to Cheryl in housekeeping all the way to Linda in breakfast, just great!! We will be back!!

  • Stayed January 2013
    • Value
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Helpful?
1 Thank 77TraceyTrace
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, February 23, 2013
Dear 77TraceyTrace,

Thank you so much for taking the time to share your comments. We really do appreciate receiving honest feedback about our property.

I was very glad to read that you were pleasantly suprised by our level of service. I was also happy to read that Ja'na, Cheryl, and Linda were able to offer such wonderful service. Thank you for taking the time to mention these members of our staff by name.

Again, thank you for the feedback. We look forward to serving you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rochester, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed February 3, 2013

The professional staff at the inn was everything you would expect from them and a bit more! They were friendly and courteous, with a warm open manner! Linda, in the breakfast room, went out of her way to make sure everyone was well taken care of! Ja'na, at the front desk was very welcoming when we checked in and asked after our experience when we checked out! The location is great, as it is not in the hustle and bustle of the city, so acts as a respit when we returned from being tourists!
Thanks for everything and just know that Sweetgrass will be Revisited!

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Judith27w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bill R, General Manager at Best Western Charleston Inn, responded to this review, February 9, 2013
Dear Judith27w,

Thank you for taking the time to share your comments. We love the feedback we get from these honest reviews as they allow us the opportunity to improve.

Linda and Ja'Na truly are gems on our staff; we value their hard work almost as much as our guests do. Thank you so much for mentioning them in your post.

I was very happy to read that you enjoyed your visit and I hope we will have the opportunity to serve you again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Charleston Inn

Property: Best Western Charleston Inn
Address: 1540 Savannah Hwy, Charleston, SC 29407-7845 (Formerly BEST WESTERN Sweetgrass Inn)
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Charleston
#23 Business Hotel in Charleston
#36 Family Hotel in Charleston
#36 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Charleston Inn 2.5*
Number of rooms: 87
Reservation Options:
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Also Known As:
Best Western Sweetgrass Hotel Charleston
Best Western Charleston
Charleston Best Western

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