Ieesha at the front desk was wonderful, friendly, helpful and pleasant to deal with. Tonya, our room service attendant was efficient and friendly as well. Our pleasant experience stopped dead in it's tracts when we had to encounter the General Manager, Mr. Bill. He was rude and condensending, he repremanded hotel staff in front of us. He insinuated that we were not welcome because we had a specialty rate. He refused to allow us to extend our stay because he said that he only allowed two rooms per night at that rate. So we checked out and went to another hotel that was happy to accept our discounted rate.
All rooms are exterior access rooms, so you heard every door slam, every vehicle start up, maids carts rolling down the sidewalk. . . if you want to sleep ask for top floor in the back of the property.
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- Also Known As:
- Best Western Sweetgrass Hotel Charleston
- Best Western Charleston
- Charleston Best Western