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“Outstanding hotel that could give lessons in customer service”

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Holiday Inn Express Charleston Downtown - Ashley River
Ranked #46 of 60 Hotels in Charleston
Chicago, Illinois
Level Contributor
169 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 81 helpful votes
“Outstanding hotel that could give lessons in customer service”
5 of 5 bubbles Reviewed January 5, 2014 via mobile

Nicely appointed hotel with very comfortable beds and a quick drive to the historic district. Breakfast was excellent with fresh, hot food offered on the buffet and staff were attentive to the diners needs. The dining room manager whose name I believe was Marshall, assisted his staff and visited each table to make sure everyone was satisfied. What really sets this hotel apart from the rest is the superior customer service we received from the moment we arrived until we left. At the front desk, Anthony was the star of the show. His friendliness, knowledge and professionalism was a rare combination that helped make our stay. This customer service at this hotel was superior and on par with any 5 star hotel. These people could give lessons.

Stayed November 2013, traveled with friends
Helpful?
1 Thank JustLale
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 9, 2014
Thank you so much for your wonderful review! You are so kind to provide such great compliments of our staff!
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703 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
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English first
Atlanta, Georgia
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 5, 2014

We had a wonderful stay, the breakfast service was excellent ,Jami, Robin and Carolyn were always present replenishing, cleaning and making sure that all patrons were taken care of. 5 star hotel treatment

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EHF1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 9, 2014
Thank you for your 5 Star Review! You are a 5 Star Guest!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Annapolis, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed January 4, 2014

First of all, I am Sorry for taking so long to write this review. Seeings how reading the prior reviews helped me determine to stay here. I got to get this done.
Loved my stay. I can not believe how POLITE EVERYONE that works there is. From Kelli who took my resevation to Anthony who checked us in to Alfonso who went out of his way to get me an extra suitcase rack to my room within ten minutes of my request This is all while checking in 2 wedding parties. I don't want to leave out Becca or Rizwan who helped check us out and provided great directions and reccomendation for restaurants.
I heard it was an older hotel that had just been renovated. I was a little leary, But, Kelli assured me that the hotel is top notch. She was Spot On. Loved our room it was nicely done and plenty of room. Great bed, very comfy, slept great. Nice furnishings. Just sorry to say..No Tub.? I will definetly stay here next time I visit. Great Breakfast bar.
The staff could definetly teach POLITE CLASSES. I could not get over how each employee went out of their way to to make it your best stay. Very Impressed with their Freindlyness.
Also, the Hotel is about 10 minutes from downtown Charleston / Market Street. Easy to get to. Very convienent.
Hope this will help you decide weather to stay here or not.
P.S. We stayed here back on September 27, 2013 Thanks again for the Nice stay.
Ken & Catherine from Annapolis, Maryland

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Ken S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 9, 2014
You are so wonderful to take the time to provide your review of our hotel. I am excited that we made such an impact that would be so memorable! On behalf of all our great staff, thank you for the recognition!
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Ware, United Kingdom
Level Contributor
239 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
5 of 5 bubbles Reviewed January 4, 2014

Visiting Charleston for the first time for me, we opted for the Holiday Inn Express Downtown - Ashley River. Very helpful front desk staff and a very convenient location for access, whilst not really walkable to the City Centre the free trolleybus does stop outside and all in all very agreeable and good value. The room was excellent including free Wi-Fi for the duration.

Room Tip: Top floor double queen
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JolyonG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
Thank you for your recognition of our value and service! We are appreciative to have been able to host you on your vacation to Charleston!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pinecrest, Florida
Level Contributor
44 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed January 2, 2014

My 15 year olds and I stayed here for 4 days. The rooms are pleasantly decorated. The bedding is of excellent quality. We had a microwave and a refrigerator. The staff is extremely friendly and helpful. Kudos to Becca, Daniella, and Anthony.There is a free transportation to the historic district. The only problem was that there is a bus terminal behind our room which started at about 5 am. There are numerous hospitals in the area and I believe this was for that transportation. The breakfast was excellent. The hotel is situated off the major roadways with easy access to the plantations, historic charleston, etc.

Room Tip: I do not know about the side opposite where we were, but it got a little noisy in the early morning...
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BenjiandBruno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
Thank you for the 5-star review! You're SUPER!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baton Rouge, Louisiana
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed December 31, 2013

We were in Charleston for a family vacation. We were so impressed with ALL of the staff especially the breakfast staff…..they were awesome, helpful, and friendly. They went above and beyond to make our stay comfortable. I will be back in Charleston again and I will stay at the Holiday Inn Express Ashley River again! Great stay! The mattresses were AMAZING!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WhittStar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
Thank you for the wonderful comments! I’m happy you enjoyed a restful night and our friendly staff! We appreciate you!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Davidson, North Carolina
Level Contributor
63 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed December 30, 2013

Very clean, nicely appointed, new furnishings, great location, accommodating staff. On check-in with pets there are several forms to sign, but if your pets behave there are no worries. Staff provides you with a bevy of bags to clip onto your dog leash and point out areas to exercise pets and “comfort areas” for them; nice grassy areas just outside the side and back doors of the hotel. Room 114 is at the end of the hall with easy access to exit door, ice. Very small balcony (can only stand, no room for chairs) is adjacent to parking lot, but separated by landscaping. Still close enough to pass dog crate + bags into room from parking area. The hotel was busy and looked full but our room was very quiet and comfortable. Breakfast is standard Holiday Inn fare, but coffee was good, juice, cereal, fruit, yogurt just fine.
Downtown Charleston a 5 min drive along the river, Lockwood street turns into Broad Street and intersects Meeting and King streets, the core of central Charleston. Public/pay parking is plenty available, the town is very pet friendly if you choose to walk dogs in town; many restaurants have pet friendly patios.

Room Tip: Room 114 is a perfect room with pets.
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  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Furthur54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, January 5, 2014
We are very proud to be a pet friendly hotel! We understand that pets can be just as much a part of the family and not left behind on vacations. We purposefully place our pets on the first floor for ease of access to the outdoors. Charleston offers some great pet friendly options for restaurants and dogs are welcome at many of the area attractions including Magnolia Planation. Thank you! Woof!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston Downtown - Ashley River

Property: Holiday Inn Express Charleston Downtown - Ashley River
Address: 250 Spring St, Lockwood Drive, Charleston, SC 29403-5102
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Charleston Downtown - Ashley River 3*
Number of rooms: 153
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston Downtown - Ashley River.We are perfectly located adjacent to the Medical University of South Carolina and in close proximity to Charleston's Historic District. This new Holiday Inn Express features views of the Ashley River, a beautiful outdoor pool, Express Start hot breakfast and free high-speed wireless Internet. We are also just down the street from Brittlebank Park with its state-of-the-art playground and fishing pier and within walking distance to Joe Riley Baseball Field, home of the Charleston Riverdogs. Plus, we are convenient to the Charleston area's many historic plantations, golf courses, and pristine beaches. ... more   less 
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Also Known As:
Best Western Charleston
Charleston Best Western

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