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“Wonderful vacation”

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Holiday Inn Express Charleston Downtown - Ashley River
Ranked #46 of 61 Hotels in Charleston
Hot Springs, Arkansas
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Wonderful vacation”
Reviewed October 29, 2013

Nice clean hotel and a great breakfast. The hotel was an ideal location via the free Trolley to Historic Charleston. Everyone one at the hotel was very friendly and helpful. The only negative is there are not very many places to eat near the hotel and the hotel does not have a full service restaurant; however, it will not stop me from staying there again when I visit Charleston..

  • Stayed October 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank kayb127
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, November 4, 2013
We are so happy you had such a wonderful vacation. We will look forward to your next visit!
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717 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
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English first
Gastonia, North Carolina, United States
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 27, 2013

Nice clean hotel. Pool looked nice but was too chilly to try. We chose it for the pet friendly feature and they were nice enough to give us a droppings bag dispenser and treats for our four legged friends. Staff was very nice and breakfast was good. Nice close proximity to a free trolley to take you down town. On the bad side nothing in walking distance but fast food.

  • Stayed October 2013, traveled on business
    • Value
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    • Cleanliness
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Helpful?
1 Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, October 28, 2013
We are happy to be able to offer a clean and friendly hotel catering to both our two and four-legged friends! We are happy you were able to take advantage of the City’s FREE Town Trolley.
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Charlotte, North Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 26, 2013

This hotel was super clean, really nice staff, breakfast both mornings we were there was great. We were in town for a wedding and missed the wedding room block at the Marriott across the parking lot... And man, were we glad we did! We paid half the price, got delicious breakfast each morning and we were still able to walk about a football fields length to ride the wedding shuttle at the Marriott. Definitely a great experience and everything was super clean. Convenient location to downtown and traffic in the area wasn't bad at ALL!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank katiebeth7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, October 28, 2013
Thank you very much for your wonderful 5-Star review! We are very happy to provide you with such a wonderful experience for such a special occasion. We hope you will visit us again!
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Charlotte, North Carolina
Level Contributor
15 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 25, 2013

I stayed there for my wedding and it was interesting to say the least!! My last name has 14 letters so for some reason when you have 3 different rooms with the same last name it caused some chaos as they could not get it together. My sister booked a room with 2 beds since she has 2 kids and they gave her a room with one bed saying nothing was available and wanted to charge her extra for a cot! Ridiculous!! Next i forgot my room key in the room and needed to be let in and was hassled by Becca because well i didn't know my address on my room because it was under either my mother or sister's name. I mean if your trying to be tight on security why did they originally give my sister a key to my mom's room??? It was pretty crappy. Although Mike and Nick were very nice and made up for sour puss Becca I would not stay here again. It would be worth staying somewhere where they get the room names and numbers correct. Maybe a course could be held for that seemingly daunting task!!! I know it's hard.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank lisadipier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, October 28, 2013
Dear Mrs. Lisa,

We apologize again for the mix up with your rooms. We very much appreciate all of our guests, especially our IHG Rewards members. I am very sorry you experienced any inconvenience due to the circumstance. The only reassurance I can provide you is that we have used this as an opportunity for training.
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Chattanooga, Tennessee
Level Contributor
30 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 24, 2013

If you are looking for a great location at a good price then this is the place for you. We had a king leisure room and found it to be small but very clean. We were surprised that our room did not have a bath tub only a walk-in shower. The hotel is great if you are just wanting a room without extra amenities such as hotel lounge, restaurant, room service, or comfortable spaces to hang out other than your room. The breakfast included with your stay is wonderful and the staff is very friendly.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank Jeanne E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, October 28, 2013
Thank you for visiting us. While our hotel might be limited service, our staff is not. We enjoy taking care of our guests by providing clean rooms, a hot breakfast, and a genuine smile.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MANTUA NJ
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 23, 2013

This hotel was clean and affordable with a friendly staff. The bathroom was small with little counter top space, a loud fan, and poor lighting. The breakfast buffet was not properly monitored for restocking during our 3 day stay.

We selected this hotel because of the trolley service to downtown Charleston. Unfortunately, the trolley does not run as scheduled and was not reliable. We decided to drive into Charleston since it's about a 5 minute ride from the hotel.

Overall, an affordable hotel for visiting Charleston.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank L C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, October 28, 2013
We are appreciative of your 4-star review. We are proud to be able to offer our guests a lower cost alternative to staying in the Historic District. With our complimentary parking and complimentary breakfast we are able to provide an added value as you mentioned, within a 5 minute drive to the Historic District.
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Knoxville, Tennessee
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 23, 2013

We booked our stay online and stayed there for 5 nights. The room and the bathroom were extremely small compared to other Holiday Inn Express hotels that I have stayed in previously. There wasn't any microwave or refrigerator in the room. The rates stated are deceiving. Apparently the rates change almost nightly as you go from Monday to the weekend. The rate noted online was actually an average of the rates for the week. The fact that they provide breakfast is great. However, they are not equipped to handle the number of people trying to eat at onetime. The breakfast staff was working as hard they could, but they were overwhelmed at times. To accommodate that kind of crowd you need a true cafeteria line where the staff is behind the service line and can easily keep the items replenished. We just gave up and went next door to McDonalds 4 out of 5 mornings. The hotel staff was very friendly and helpful.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glltenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChasHIE-GM, General Manager at Holiday Inn Express Charleston Downtown - Ashley River, responded to this review, October 28, 2013
I am disappointed to hear we were not able to meet your expectations. Our King bedded rooms are more focused for the business traveler providing a work desk. We do provide microwaves and mini refrigerators in our more spacious 2 Queen bedded rooms. We appreciate you giving us the opportunity to serve you here in Charleston.
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Additional Information about Holiday Inn Express Charleston Downtown - Ashley River

Property: Holiday Inn Express Charleston Downtown - Ashley River
Address: 250 Spring St, Lockwood Drive, Charleston, SC 29403-5102
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#34 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Holiday Inn Express Charleston Downtown - Ashley River 3*
Number of rooms: 153
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Charleston Downtown - Ashley River.We are perfectly located adjacent to the Medical University of South Carolina and in close proximity to Charleston's Historic District. This new Holiday Inn Express features views of the Ashley River, a beautiful outdoor pool, Express Start hot breakfast and free high-speed wireless Internet. We are also just down the street from Brittlebank Park with its state-of-the-art playground and fishing pier and within walking distance to Joe Riley Baseball Field, home of the Charleston Riverdogs. Plus, we are convenient to the Charleston area's many historic plantations, golf courses, and pristine beaches. ... more   less 
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Also Known As:
Best Western Charleston
Charleston Best Western

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