We booked a suite for 2 nights , when we got there to try to check in the elevator was out of order, the room was not ready (at 5:30 ) so the guy at the front desk gave us complimentary breakfast.when we got to the room it was 76 degrees,we went out and when we came back it had only went down to 74.there was nothing they could don so the next morning someone came and said they would try to fix it. well they couldn't so they moved us to the top floor 2 bedroom suite (which was very nice) my wife bought a bottle of wine and asked the bartender to open it for her and he said that the he didn't have one and the other bar tender took it home with him since it was his "personal opener" ? if you have a bar at the hotel they should have an opener !
the location of the hotel is great the pool is a bit small and there was only 1 umbrella ,when we asked about it we were told that there was a storm and it blew the other umbrellas ,well you should be able to get then in fast ...the WiFi was very weak .
Overall we would stay there again, the rooms are nice and comfortable,but they need to get it together.
- Official Description (provided by the hotel):
- Set on the picturesque Ashley Marina, by the banks of the Ashley River, the stylish Hilton Garden Inn Charleston Waterfront/Downtown hotel is in the heart of downtown Charleston, SC. Enjoy easy access to Charleston's Historic District, The Medical University of South Carolina, The Citadel, College of Charleston, South Carolina Aquarium, as well as Historic Plantations, shops, restaurants, and beaches. A complimentary shuttle service runs to and from the hotel to Charleston's Historic District, just 1.5 Miles away. Each comfortable guest room and suite features a Serta Suite Dreams(R) bed, and modern amenities including complimentary WiFi, an ergonomic desk, a 42-inch LCD TV, Keurig(R) coffee and tea maker, mini refrigerator and microwave. Start each day with a cooked-to-order breakfast in the Garden Grille & Bar, and grab a snack at any time from the 24-hour Pavilion Pantry(R). Work out in the complimentary 24 -hour fitness center and swim in the outdoor seasonal pool overlooking the water. Hold an event at this Charleston, SC hotel with three meeting spaces, on-site catering and a complimentary 24-hour business center. ... more less
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