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Hilton Garden Inn Charleston Waterfront/Downtown
Ranked #32 of 60 Hotels in Charleston
Certificate of Excellence
Cincinnati, Ohio
Level Contributor
11 reviews
3 hotel reviews
“Upscale”
4 of 5 bubbles Reviewed August 12, 2014

The property opened at the end of April 2014. Some of the build issues are still present...

The staff was very friendly and helpful.

Parking is very limited!

Walking to the historic district is tricky due to the highway. The area is a bit doggy to the north of the hotel, to the south is the hospital.

Most of the rooms have a good view of the marina and mine had a partial water/bridge view. For a Hilton Garden in this is very upscale and better than many Hilton properties. Bedding, carpet and bathrooms all new. Adequate desk space to work, good WiFi everywhere. Great coffee maker. AC was slightly anemic.

Patio area near the bar is very nice except for the militant bird nest that was a protected species...everyone took that in good humor. The bar was made custom for the hotel and is oyster shells in an epoxy. The light above the buffet area is also custom and made from oyster shells...very nice.

The kitchen makes most food from scratch...and it is up to par with the Charleston area. Not fine dining but more than acceptable and better than most hotel food that depends on salt and fat for flavor.

I plan to stay here again.

  • Stayed July 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
Thank NetworkM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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603 reviews from our community

Traveler rating
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    76
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See reviews for
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (103)
Date | Rating
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English first
Columbia, South Carolina, United States
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 10, 2014

I recently stayed here with my roommate for a weekend get away for Charleston Pride and let me just say I could not have been happier with my choice! What a beautiful brand new hotel in a GREAT location!

1. The hotel was new, and with that comes glitches in systems, processes and team members. This team did a great job to try and minimize any inconveniences, and did quite well in fact. During this weekend a real nasty afternoon storm came through and lightening struck a transformer near by which knocked out power for about 2 hours. Unfortunately this also knocked out all 4 of their elevators. By the end of the day the 2 main ones were back up and running however there were two others that had not been repaired by the time we checked out... Not really a big deal.

2. This was a sold out weekend for them and so naturally parking would be a little bit of an issue. This time a little more than normal for 2 reasons. 1st, during this storm two of their palms got uprooted and were leaning toward two of their parking spaces. As a precaution those spaces were blocked off just incase they fell. 2nd, someone decided to park their f150 over two spaces instead of the one they should have, thankfully the night auditor was wonderful and called the hotel next door to see if I could borrow a space from their lot.

3. The room itself was spacious and well decorated.It was clean, smelled fresh, and aside from the smell of new construction did not smell anything else. In addition the beds were comfortable and loved the towels in the room.

Overall this hotel is a GREAT find and I can't wait till I travel to Charleston again as this will be my choice of hotel. I will recommend this place to my friends, family, and colleagues traveling to this area.

Room Tip: Try to park near one of the elevators. If your room number is lower like 104 it is a hike from the f...
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  • Stayed August 2014, traveled with friends
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank John C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry P, General Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review, August 12, 2014
Thank you for the exceptional Trip Advisor review. I am glad that despite the terrible storm you had a wonderful stay with us. We look forward to welcoming you back to our hotel the next time you are in Charleston.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 10, 2014 via mobile

Just returned from a weekend at Hilton Garden. The hotel is beautiful. Beds comfy. Had a wonderful view of the marina. The layout is very strange, as other have said in reviews. We had heavy rain and experienced a loss of power, at one point had no water as well. Many guests were unable to get to their destinations because of the flooding all over Charleston. The hotel offered a complimentary buffet. I feel the Hilton tried to make the best of a very unfortunate situation.

Stayed August 2014, traveled with friends
Helpful?
1 Thank Donna L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
90 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
1 of 5 bubbles Reviewed August 10, 2014 via mobile

Ok if a hotel is going to charge hilton rates, they should at least be hilton quality. This need a complete makeover. First of all a high floor is considered the fourth floor. Come on folks. Next the elevator did not work. You think some one would have put a sign at each elevator! The rom smells. I could go on. But this Hilton Garden Inn need to be sold or completely refreshed.

It is on the waterfront and you must have car. It is not convenient to anything,

Stayed August 2014, traveled with family
Helpful?
1 Thank 65940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry P, General Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review, August 12, 2014
We apologize for the unpleasant stay. As our guest we want you to feel comfortable and relaxed. The storm knocked the power and the elevators out. We should have been more prompt at getting signage in place. We will continue to work with our staff to address the issues you encountered to improve our services. We hope we can invite you back for a more enjoyable stay.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bluffton, South Carolina
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 bubbles Reviewed August 8, 2014

The price was right but the hotel needs a "remake" relative to rooms , lobby and breakfast dining area. The parking was insufficient and not laid out for safety. No matter where you parked, you could only enter the hotel thru the front entrance ( there were no doors available in back or on the side to use your room key for entry). The personnel was very friendly and efficient and the location was good.

Room Tip: Air conditioning so loud, you can't hear TV.
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  • Stayed August 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Service
Helpful?
Thank MikeL007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnson City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2014

Hilton Garden Inn in Charleston SC on the waterfront is fabulous. The view from the rooms is the beautiful harbor. The beds are very comfortable. The layout of the hotel is great with parking underneath. Location of the hotel is convenient to everything. Staff is very helpful and the entire facility very clean. My favorite amenities offered are the pool area that overlooked the harbor, the free shuttle service (Mercedes) that took you downtown and free wifi.

  • Stayed August 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Summer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring,MD, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed August 5, 2014

The staff was friendly and professional. The room was clean and it did not smell. The shuttle bus operators were professional and punctual. I used the shuttle bus to go to the historic section of Charleston everyday. The hotel was only a 10 minute ride to the historic district.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Leon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Charleston Waterfront/Downtown

Property: Hilton Garden Inn Charleston Waterfront/Downtown
Address: 45 Lockwood Dr, Charleston, SC 29401-1122
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #32 of 60 Hotels in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Charleston Waterfront/Downtown 3*
Number of rooms: 141
Official Description (provided by the hotel):
Set on the picturesque Ashley Marina, by the banks of the Ashley River, the stylish Hilton Garden Inn Charleston Waterfront/Downtown hotel is in the heart of downtown Charleston, SC. Enjoy easy access to Charleston's Historic District, The Medical University of South Carolina, The Citadel, College of Charleston, South Carolina Aquarium, as well as Historic Plantations, shops, restaurants, and beaches. A complimentary shuttle service runs to and from the hotel to Charleston's Historic District, just 1.5 Miles away. Each comfortable guest room and suite features a Serta Suite Dreams(R) bed, and modern amenities including complimentary WiFi, an ergonomic desk, a 42-inch LCD TV, Keurig(R) coffee and tea maker, mini refrigerator and microwave. Start each day with a cooked-to-order breakfast in the Garden Grille & Bar, and grab a snack at any time from the 24-hour Pavilion Pantry(R). Work out in the complimentary 24 -hour fitness center and swim in the outdoor seasonal pool overlooking the water. Hold an event at this Charleston, SC hotel with three meeting spaces, on-site catering and a complimentary 24-hour business center. ... more   less 
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