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“One of the worst of hilton” 1 of 5 stars
Review of Hilton Garden Inn Charleston Waterfront/Downtown

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Hilton Garden Inn Charleston Waterfront/Downtown
3.0 of 5 Hotel   |   45 Lockwood Drive, Charleston, SC 29401   |  
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Ranked #34 of 59 Hotels in Charleston
Certificate of Excellence
North Carolina
Level Contributor
72 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“One of the worst of hilton”
1 of 5 stars Reviewed August 10, 2014 via mobile

Ok if a hotel is going to charge hilton rates, they should at least be hilton quality. This need a complete makeover. First of all a high floor is considered the fourth floor. Come on folks. Next the elevator did not work. You think some one would have put a sign at each elevator! The rom smells. I could go on. But this Hilton Garden Inn need to be sold or completely refreshed.

It is on the waterfront and you must have car. It is not convenient to anything,

Stayed August 2014, traveled with family
Helpful?
1 Thank 65940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry P, General Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review, August 12, 2014
We apologize for the unpleasant stay. As our guest we want you to feel comfortable and relaxed. The storm knocked the power and the elevators out. We should have been more prompt at getting signage in place. We will continue to work with our staff to address the issues you encountered to improve our services. We hope we can invite you back for a more enjoyable stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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504 reviews from our community

Traveler rating
    260
    141
    64
    28
    11
See reviews for
144
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92
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (95)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Any
English first
Bluffton, South Carolina
Level Contributor
51 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
3 of 5 stars Reviewed August 8, 2014

The price was right but the hotel needs a "remake" relative to rooms , lobby and breakfast dining area. The parking was insufficient and not laid out for safety. No matter where you parked, you could only enter the hotel thru the front entrance ( there were no doors available in back or on the side to use your room key for entry). The personnel was very friendly and efficient and the location was good.

Room Tip: Air conditioning so loud, you can't hear TV.
See more room tips
  • Stayed August 2014, traveled with family
    • 4 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Service
Helpful?
Thank MikeL007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Johnson City, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed August 7, 2014

Hilton Garden Inn in Charleston SC on the waterfront is fabulous. The view from the rooms is the beautiful harbor. The beds are very comfortable. The layout of the hotel is great with parking underneath. Location of the hotel is convenient to everything. Staff is very helpful and the entire facility very clean. My favorite amenities offered are the pool area that overlooked the harbor, the free shuttle service (Mercedes) that took you downtown and free wifi.

  • Stayed August 2014, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Summer R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Silver Spring,MD, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed August 5, 2014

The staff was friendly and professional. The room was clean and it did not smell. The shuttle bus operators were professional and punctual. I used the shuttle bus to go to the historic section of Charleston everyday. The hotel was only a 10 minute ride to the historic district.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
1 Thank Leon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Naples, Florida
Level Contributor
276 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 153 helpful votes
2 of 5 stars Reviewed August 4, 2014

We were not impressed with this Hilton Garden Inn at all. Despite being new, it was very disappointing. The room was not properly cleaned and vacuumed as we found food crumbs from a previous guest on the carpeting and tables in our room. Check in was slow and was interrupted by other guests who returned to the reservation desk because they were improperly registered. The hotel has a business vibe and if requested, the views of the marina from your room are wonderful. Definitely would not stay here again.

Room Tip: Request a room that faces the marina for great views.
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Rooms
    • 3 of 5 stars
      Service
Helpful?
1 Thank welovedmaine08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kerry P, General Manager at Hilton Garden Inn Charleston Waterfront/Downtown, responded to this review, August 12, 2014
Thank you for your feedback and we're glad to hear that you enjoyed our lovely marina views. We apologize for the unpleasant guest room conditions and front office delays. As our guests we want you to feel comfortable and relaxed. We are working with our staff to address the housekeeping issues you encountered and will continue to improve our services. We hope we can invite you back for a more enjoyable stay.

Kind regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
kentucky
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 stars Reviewed July 30, 2014

I loved the resort enjoyed having a room with balcony that overlooked the harbor. Only about 2 miles from downtown Charleston. I do sort of wish we would have stayed downtown within walking distance of everything because parking was $10.00 to $20.00 bucks to park, that adds up quickly.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank sunshineky69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pinewood, United States
2 reviews
5 of 5 stars Reviewed July 30, 2014

This is a nice hotel. It was a little pricey. It needs better access to the marina. It was a long walk, especially with luggage, from the marina to the the hotel lobby because you had to walk all the way around building to get back.

  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Review collected in partnership with Hilton Garden Inn

Helpful?
Thank Travis M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Charleston Waterfront/Downtown

Property: Hilton Garden Inn Charleston Waterfront/Downtown
Address: 45 Lockwood Drive, Charleston, SC 29401
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #34 of 59 Hotels in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Charleston Waterfront/Downtown 3*
Number of rooms: 141
Official Description (provided by the hotel):
Set on the picturesque Ashley Marina, by the banks of the Ashley River, the stylish Hilton Garden Inn Charleston Waterfront/Downtown hotel is in the heart of downtown Charleston, SC. Enjoy easy access to Charleston's Historic District, The Medical University of South Carolina, The Citadel, College of Charleston, South Carolina Aquarium, as well as Historic Plantations, shops, restaurants, and beaches. A complimentary shuttle service runs to and from the hotel to Charleston's Historic District, just 1.5 Miles away. Each comfortable guest room and suite features a Serta Suite Dreams(R) bed, and modern amenities including complimentary WiFi, an ergonomic desk, a 42-inch LCD TV, Keurig(R) coffee and tea maker, mini refrigerator and microwave. Start each day with a cooked-to-order breakfast in the Garden Grille & Bar, and grab a snack at any time from the 24-hour Pavilion Pantry(R). Work out in the complimentary 24 -hour fitness center and swim in the outdoor seasonal pool overlooking the water. Hold an event at this Charleston, SC hotel with three meeting spaces, on-site catering and a complimentary 24-hour business center. ... more   less 
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