I called on a Friday to book a room for our honeymoon. I inquired about a military discount and was told one was available however, she was unable to pull up that rate so in order to reserve it and pay the 50% of the stay she'd have to have her manager call in the morning who would be in at 1100. I never received a phone call Saturday or Sunday and finally on Monday I called to follow up. I was informed the rate had gone up but they would do a military discount. I asked to talk to a manager again since the rate would have been lower had I been able to book when I wanted to or had received a call back. She placed me on hold and came back saying they would honor it. I was becoming hesitant at this point about booking considering it was already such frustration and chaos. The woman on the phone then miscalculated what the discount was off of the price and I told her I had a different number. She calculated it again and again and even placed me on hold for a bit. She came back on the line and said she got her same number (a few dollars different from what it actually was) and she continued calculating again and again until I heard her asking someone else to do it for her. She then said I was right about the price. I grew even more reluctant to book with someone who couldn't even calculate 10% off the price. She informed me the price with tax which was a significant amount more. I was unsure of what the hotel taxes in Charleston were but after all this was not comfortable with providing my credit card info and having who knows what amount actually charged to it. I figured if this is how things were going to start out with booking how could I be sure they would ensure my stay would be any better? I feel let down before even getting a chance to stay here.
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- Also Known As:
- Inn At Middleton Place Hotel Charleston