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Jewels S

It’s a vibe

5.0 of 5 bubblesReviewed Mar 13, 2023via mobile
We recently stayed here and I highly recommend if you're looking at staying in Charleston. The people that work there are so friendly and passionate about making sure you have a great experience. Starting with Kevin who works in reception, he has the biggest smile, and Ash who works the lobby bar to Josh in the valet. The rooms are nicely done and I like the little touches like the ice bucket that's filled upon your arrival. The showers are great and the bed and pillows are comfortable ….which isn’t always the case with hotels. The location was great for everything we did! The coffee and dessert shop next door is a must and super convenient. Definitely take a bike taxi when you’re not walking. Highly recommend :)
Date of stay: March 2023
Trip type: Traveled with friends
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Carly Skinner, General Manager at The Palmetto Hotel, Charleston, responded to this review
Responded Mar 13, 2023
Dear Jewels S -

This might be my favorite review yet ... thank you so very much for recognizing and appreciating our team! Since the moment we opened, they have been in overdrive ensuring The Palmetto exceeds expectations. I am very grateful for the recognition! Also the recognition for Carmella's next door is very deserved as well :) Thank you for choosing to stay with us, and we hope to welcome you back soon!

Carly
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed March 12, 2023 via mobile

Very cozy room! The staff was so friendly and helpful. Great location right in the heart of downtown Charleston We will return. Great stay for the price. Warm and fuzzy feel great warmth and welcoming atmosphere. If you want southern charm and hospitality this is your place.

Date of stay: March 2023
Trip type: Traveled as a couple
2  Thank Kimberly N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carly Skinner, General Manager at The Palmetto Hotel, Charleston, responded to this reviewResponded March 13, 2023

Dear Kimberly N -

Thank you for this fantastic review! We are so excited to be the newest "can't miss" spot in Charleston. And I love the kind words about our team! We have a great group here, and feedback like yours means the world. Looking forward to welcoming you again!

Carly

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Reviewed March 6, 2023

We moved hotels to stay at this property once we discovered how centrally located it was. Not only has it been entirely redone with the most gorgeous finishes, but the staff is also friendly and accommodating. The room was SO well decorated, PRISTINE and comfortable.

Pamela and Bianca at the front desk were absolutely lovely! Bianca made sure our bags were brought to our room as we rushed to make a tour.

Ashlynn at the bar was such a blast to chat with and made us great cocktails.

Breakfast and backgammon was such a treat in the morning. Thanks for a great stay! We can’t wait to come back

Date of stay: March 2023
Trip type: Traveled as a couple
1  Thank ericahE9614YO
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carly Skinner, General Manager at The Palmetto Hotel, Charleston, responded to this reviewResponded March 11, 2023

Dear ericahE9614YO -

What an amazing review, thank you so much!! I can't imagine a better way to enjoy your time in Charleston than at the Palmetto with our fantastic team .. Pamela, Bianca, and Ashlyn will be thrilled with the shout-out. Since you enjoyed our games nook so much, you'll have to come back and check out the recent additions of Chinese Checkers and dominoes :) We hope to see you again soon!

Warmest,

Carly

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Reviewed March 6, 2023

From the minute we stepped in the door, the staff was friendly and helpful. I’ll mention Bianca and Charles, but everyone we encountered was great.
The location is an excellent spot to walk to many of the local restaurants and historical locations. Wear sensible shoes, as Charleston has a lot of uneven brick and cobblestone.
The room itself was very nice. It is clear that the remodel was not just slapping on new paint and calling it such. It honestly looked like they stripped it down to the studs and rebuilt it. New furniture, modern shower, modern wall outlets with USB ports, a room safe, and practically sound-proof windows.
I would certainly stay there again.

Room tip: The parking deck nearest the hotel can be a bit pricey. Wear comfortable shoes for walking Charleston.
Date of stay: March 2023
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
1  Thank Thomas B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carly Skinner, General Manager at The Palmetto Hotel, Charleston, responded to this reviewResponded March 11, 2023

Dear tebrown42 -

Thank you for this fantastic review! I love your appreciation for the renovation work, but I love even more the glowing praise for our team! Bianca and Charles are some of the best around, and we are off to a strong start opening with them taking such great care of our guests. We can't wait to welcome you back to see what we have in store next for our guests :)

Warmest,

Carly

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Reviewed March 6, 2023

Ashlyn was our bartender and was as sweet and accommodating as can be! Great drink recommendations and beautiful presentation. On a Sunday night, the bar was quiet but she made up for it with great conversation and and a great attitude.

Date of stay: March 2023
Trip type: Traveled as a couple
Thank theresaleekintheboat
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carly Skinner, General Manager at The Palmetto Hotel, Charleston, responded to this reviewResponded March 11, 2023

Dear theresaleekintheboat -

Thank you for the five stars! Ashlyn is a star, and I know our guests are always guaranteed to have an exceptional evening with her behind the bar. Since you joined us on our opening weekend, please come back soon - the bar did not stay quiet for long once word got out we are here!

Warmest,

Carly

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Reviewed March 5, 2023

We absolutely loved our stay at the Palmetto! Everything about the hotel is thoughtfully done. The staff, especially Bianca at the front desk, were so attentive. The location is great. Highly recommend.

Date of stay: March 2023
Trip type: Traveled as a couple
Thank Kara O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Carly Skinner, General Manager at The Palmetto Hotel, Charleston, responded to this reviewResponded March 11, 2023

Dear 783karat -

Thank you so much for this wonderful review, and for being one of our first guests at The Palmetto! I am thrilled our team's efforts preparing for the opening paid off and you had such an incredible stay. And I love the shout-out for Bianca! We are lucky to have her and that incredible smile right at the Front Desk ready to welcome our guests. We hope to welcome you again soon!

Warmest,

Carly

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