Hotel is fine,but what makes this hotel better than any other is their concierge, Kevin McQuade! With his help, we got the best tour of the city and ate at some of the most fabulous places! Even though I've visited Charleston several times, he still introduced me to some of the best kept secrets of the city and I have never had more fun! If you visit Charleston and don't talk to Kevin McQuade, then you've missed out on the city!
There are a lot of large groups using this hotel so if you want a more quiet experience you might be disappointed.
Having said that the conceirges at this hotel are outstanding. Kevin and Andrea really know the area and have many pre-planned activities already printed out and provide you with written descriptions and directions to local attractions and restaurants.
Dear Ssmarc,
I am so glad to hear that you found our concierge service to be so helpful and prepared. Kevin and Andrea are a great asset to our hotel and we are glad you had a chance to meet with them.
I apologize for the noise issues you experienced during your stay. I completely understand how that can make it difficult to enjoy your vacation. I can assure you that we do not always have large groups that make so much noise.
We look forward to having you at our hotel again and thank you for staying with us.
This was our first time in Charleston. The hotel was very accommodating, clean and friendly. The Concierge, Kevin McQuade was beyond outstanding. He was absolutely the greatest. He introduced us to some outstanding resturants and tours. We rate his help as a 10.
Located in the Historic District 1 block from King street (and the Francis Marion Hotel) and Charleston College. Nice attention to detail - crown molding in the hallways, wallpaper in the baths, lots of places to plug in your chargers. Doorman/bellhop at the front door was very helpful on rainy days. Check in was speedy and very friendly. Food is available at the Bistro in the hotel - there are also dozens of food options within a half mile. Transportation from the airport was $14 by shared cab. The pool is outdoors. The bathroom ventilation worked great in my room (one of my pet peeves). If you are celiac or need to eat gluten free, there appear to be very few options here and the bistro potatoes are deep fried and are likely contaminated. (Would like to hear a response from the hotel if they have gluten free menu options.)
Dear passingthrough95,
Thank you for choosing our hotel on your trip down from Chicago and for being a Senior Contributor on TripAdvisor.
It is great to hear that you had such a wonderful experience at our hotel. It seems as though everything from the décor, ventilation, outlet availability and service all met your expectations. You brought up a great point about the gluten-free foods and this is something we will address immediately with our food & beverage team. The dietary concerns of our guests are extremely important to us and we are constantly looking for ways to improve and expand our offerings to meet these concerns. Please let me know if there was something specific you would like to see on our menus by contacting our Director of Food & Beverage directly at justin.morris @interstatehotels.com.
We look forward to your next trip to Charleston and thank you so much for your business!
Sincerely,
Grant Hoskins
Assistant General Manager
The hotel isn't too far from king street. In fact is faces the lawn area where they host the farmers market. It's walking distance to restaurants, bars and shopping. Staff was great and very helpful. The rooms are sound proof. I didn't hear much noise from the streets nor the hallway and my room was across the elevators. Bathroom was very spacious. Even though we shared room with another couple, we had no problems with running and stepping into each other. There's a cafe inside the hotel and a bar. The hotel is well kept and pretty busy during our stay. I would stay again.
We enjoyed our stay at the Courtyard. Everyone was very nice. Kudos to the concierge, Kevin! He secured dinner reservations and booked us on a wonderful walking tour. Our room was fine. Hotel needs a little updating, but the parking included in the price was worth it.
