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“Kevin the Concierge Rocks!” 5 of 5 bubbles
Review of Courtyard Charleston Historic District

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Courtyard Charleston Historic District
Ranked #25 of 60 Hotels in Charleston
Certificate of Excellence
Potomac, Maryland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Kevin the Concierge Rocks!”
5 of 5 bubbles Reviewed April 3, 2013

Charleston is a beautiful and historic city, with friendly people and lots of good food. Our vacation there went from good to great due to Kevin McQuade, concierge extraordinaire. He sized up our family and made solid recommendations. He first advised us to rent tandem bikes from Affordabikes. Great call! We were able to easily see the city and the tandems were a blast, our kids loved them. Kevin's next recommendation was the Eco tour of a nearby barrier island. The tour was run by extremely knowledgeable guides who were passionate about the bay and the marine life. We enjoyed walking around the barrier island. Ed Macy's ghost tour was another Kevin rec and a big hit. Whether you believe or not, Ed tells a great story and it was worth it to see the College of Charleston campus at night. Since we were the adventurous types, Kevin sent us to Bertha's for some soul food off of the beaten track. A good meal and a real bargain.Our family also enjoyed Folly Beach (we ate at Taco Boy's) where we rented a golf cart and went to see the lighthouse. The Citadel campus was neat, especially if you are into history or the military. The final coup de grace was Kevin's special late night tour of the city. We were privileged that he chose to show us some of his favorite alleys, gardens and mansions that come alive at night. Kevin is passionate about Charleston and he made our family vacation a wonderful experience. Thanks!

  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Location
Helpful?
2 Thank stevegenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,550 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (318)
Date | Rating
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  • English first
  • French first
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English first
Albany, NY
Level Contributor
199 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

After reading the multitude of excellent reviews, we decided to try out this hotel rather than our usual Marriott (by the water)....this hotel is near everything, we basically left our car and walked to restaurants, marketplace, etc., and the room was very large and the bathroom was huge but, all the reviews mentioned the concierge as being a "must" before embarking on any trip around Charleston but neglected to mention that, because the concierge service is so built up by both Trip Advisor and the hotel itself, it is virtually impossible to get to speak to them in person. We were only visiting the area for two days and, each time we went to ask them a question, they were surrounded by people (a good sign but, to someone wanting information, a turn-off if the wait was extremely long). So, we decided to read the brochures and branch out on our own (which was fine for us). Good hotel, nice breakfast selections at the bistro, very friendly and helpful front desk staff (suggested a restaurant that we went to on our first night which was a 'winner' as far as we were concerned) so....all in all, very good experience and ....we'll be back!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank sthomas0616
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Columbus, Indiana
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 3, 2013

Good location, nice room, comfortable beds, contemporary lobby space, and a FANTASTIC concierge who helped make my family's time in Charleston very well spent. I was in town for a conference at the Charleston Place, and my family was able to join me (kids ages 14, 12, & 11). The Courtyard was conveniently located about 1/2 mile away on Meeting Street, and it was an easy walk down Meeting Street to/from the hotel.

The Courtyard provided complimentary concierge service in the lobby, and she really helped guide my wife and kids on activities and sights to see. There was a slight mix up on one of the carriage ride times (it wasn't the concierge's fault), and when she learned about it, she followed up with my wife to make sure everything was OK. Stellar service!

Nice hotel, comfortable rooms, great staff, convenient walking location downtown and a reasonable price. I will definitely stay here again if I have the opportunity.

Room Tip: If you need a roll-away bed, ask in advance (as we did). It was ready in our room upon check-in, an...
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  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Indy_Jones_500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton, Canada
1 review
5 of 5 bubbles Reviewed April 1, 2013

Very comfortable with courteous and helpful staff. Great location, easy walking distance to attractions, shopping areas and restaurants. What really sets this hotel apart however was Kevin, the concierge. His passion, wealth of knowledge and recommendations were spot on – from plantation, swamp, historical walking tour with Ed Macy, restaurants like Lucca (outstanding) and even a night tour (ask). Kevin's maps, guides and tips were all very helpful and he truly made our stay in Charleston more enjoyable.

Room Tip: Rooms facing the pool are quieter at night
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank WAVM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newtown, CT
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed March 30, 2013

We always stay at Courtyards, and the Charleston Historic District hotel was one of the top Courtyards we have been in. The concierge was extremely knowledgeable and helpful -- he has awards posted on the wall near his desk and I can see why. The room was perfect. Clean, quiet, comfortable. We were so worn out from the walking tour we ended up having a low key light meal and glass of wine at the Bistro in the hotel. It was perfect for our situation that evening. We would chose this hotel again on a return trip.

Stayed March 2013, traveled as a couple
Helpful?
Thank CTtraveler717
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexandria, Virginia
Level Contributor
240 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
3 of 5 bubbles Reviewed March 29, 2013

The location was good and the room was a decent size, but this was the loudest hotel I've ever stayed in. The doors slam shut loudly. It was hard to avoid even if you tried to close it quietly and most people weren't trying to be quiet. The front desk had an answer about it being for safety - to make sure the doors shut in the event of a fire, but I travel frequently (I've stayed in six different hotels this month alone) and have never experienced the amount of noise that I did at this one. We also had negative experiences with the housekeeping staff. Our bathroom didn't have any bath towels and it took two calls to the front desk and about 30 minutes to get some sent up on our arrival day. On day two we returned to the room around 4 pm after being ou

  • Stayed March 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank StacyInDC2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ROHAN C, Front Office Manager at Courtyard Charleston Historic District, responded to this review, April 5, 2013
Dear StacylnDC2012,

Thank you for staying with us here in Charleston. We appreciate your feedback very much.

You identified correctly that our room doors in the new wing have a more vigorous door closer. Based on your feedback we have contacted a company to adjust that pressure down slightly but of course they are self-closing for guest safety and security.

I also apologize for the poor service you experienced in housekeeping while you were here and we are trying to implement a better way of handling every request. We are currently reinforcing our inspection process and we will be able to prevent this situation in the future.

I am hopeful that you will be able to visit us again in the future . We do take pride in our brand and in the consistency and quality that Marriott stands for.

Sincerely,
Rohan Chopra
Assistant General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cincinnati, Ohio
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed March 29, 2013

Stayed one night for a short "tourist" trip to Charleston.

Pros:
-Good location (walked everywhere we wanted to go)
-Friendly staff
-Clean, comfortable room
-Refrigerator in room
-Computers in lobby

Minor Cons:
-Water consistently sprayed so hard from bathroom faucet (when turned on), that got on counter and toiletries
-Wi-Fi pretty weak
-Long wait for concierge (although we were there at a very busy time of year)

FYI:
-It's $16/day for parking. Garages were full, so parked right across the street (street was fairly busy) -- there was ample parking there and seemed very safe.

  • Stayed March 2013, traveled with family
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank PennyJacobson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Courtyard Charleston Historic District

Property: Courtyard Charleston Historic District
Address: 125 Calhoun St, Charleston, SC 29401-3511
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Family Hotel in Charleston
#19 Romantic Hotel in Charleston
#27 Business Hotel in Charleston
Price Range (Based on Average Rates): $$$
Hotel Class:3 star — Courtyard Charleston Historic District 3*
Number of rooms: 176
Official Description (provided by the hotel):
Courtyard by Marriott Charleston Historic District hotel in downtown Charleston is just steps from King Street boutique shopping, SPAWAR, Boeing and the Charleston Joint Base. It also boasts the largest Marriott Meeting space in the Historic District and offers flexible event space perfect for anything from board meetings to black-tie affairs. Our downtown Charleston hotel's exciting location makes anytime the perfect time to visit this charming Southern jewel. Conveniently located near I-26 and I-526, this Charleston hotel's historic downtown location offers breathtaking cityscapes and attractions that sparkle all year long. From sun-dappled water views of the Battery and beaches to the historic homes and gardens, visitors fall in love with all this Southern city has to offer. Tempt your palate with low-country cuisine, marvel at the city's unique culture, arts and recreation. Charleston is a distinctive destination and our Charleston downtown hotel boasts a fantastic location for business and leisure ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Historic District Hotel Charleston
Holiday Inn Charleston
Charleston Holiday Inn

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