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“Good location but rooms let it down”

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The Mills House Wyndham Grand Hotel
Ranked #22 of 61 Hotels in Charleston
Certificate of Excellence
Bristol, United Kingdom
Level Contributor
133 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
“Good location but rooms let it down”
Reviewed March 4, 2011

This hotel is very close to the shopping and restaurants and has a nice feel to it. However my room was small and I could hear the person in the next room snoring, the walls were so thin. Also, their free wi-fi just did not work no matter what I did, though they did have a business centre where you could get free internet access, however it only had two PCs in it and only one seemed to work. When I called someone to come and fix the second one, I waited for about 20 minutes and gave up when nobody showed up.

  • Stayed March 2011, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sazzle02
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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3,272 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (441)
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Chapel Hill, North Carolina
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 1, 2011

Would stay here again if couldn't afford something with larger and nicer rooms/bathrooms. Walls are thin but that is the case in most hotels. Still, for the price, I thought the hotel was a good choice in a great location. They have good food.

  • Stayed January 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Billygoat2010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ontario, Canada
Level Contributor
67 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed February 24, 2011

We got this hotel through hot-wire for a mid week stay. We booked two rooms. Upon arrival at 12 noon we were checked in right away and the woman on the front desk gave us two king rooms and they also opened up the middle room as a living room for us at no charge. The hotel was beautiful and still historic. You would never know it was a holiday inn. We used valet parking for the convenience and it was $22. We would stay here again even at rack rate.

  • Stayed February 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Travelling42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glasgow, United Kingdom
Level Contributor
70 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed February 22, 2011

Stayed two nights at the Mills House for the Southeast Wildlife Expo this past weekend. The hotel's location was ideal for this event or for staying in the heart of the Charleston historic district. Nicely renovated "historic" hotel (after all Robert E. Lee did stay here in the mid-1800's). Our room was fine, nothing amazing, just a decent two bed hotel room. Nothing remarkable about the room itself.

My complaint is that the hotel staff were rather disinterested in our stay at the hotel. Upon arrival, the desk clerk was efficient at checking us in but was obviously having a grumpy day. No pleasantries or southern hospitality shown at all. About 15 min after check in, I returned to the valet car drop in front of the hotel to find that my new vehicle had been left unlocked by the valet and unattended. I retrieved my forgotten belongings and registered my complaint with the front desk. The clerk was not the least bit concerned by this fact and attempted to refer me back to the valet to complain rather than handling the complaint appropriately. Through out our stay the desk clerks seemed generally put out at any request or question posed to them. The only amount of hospitality shown to us by hotel staff was by one of the valet/bellmen upon our departure. He was the single example of southern hospitality we experienced during our stay.

Our stay had potential but just really fell short with the lack of customer service. Still a nice hotel, but next time I will most likely find some where else to stay.

  • Stayed February 2011, traveled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank morganinaboat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Georgetown, South Carolina
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed February 18, 2011

Made reservations online without too many problems (see black out date remark below), While reserving the room we requested a king bed (due to comfort, we arent as skinny as we used to be). Checked in on Fri 2/11 without a problem, was given two drink vouchers for the bar, which was nice.
Room 419 however was terrible. Two small beds, broken toilet lid, which is an accident waiting to happen..., a water damaged bathroom door. Went immediately downstairs to the front desk and asked if another room was available. Was told "No" (and we have Ambassador Status that we pay extra $$$ for that is "supposed" to entitle you to an upgraded room. hahaha... the joke was on us). Was told by desk clerk that rewards nights are "Run of the Mill Rooms".... Not quite sure what that means but it didn't make us feel all warm and cozy. This particular room was definitely NOT a "FREE" room since we had to buy extra points in order to stay there due to them requiring two nights in order to redeem the points. AND We have been regular guests of the Mills House for over 5 years. Was told to check back the next day for another room, since they were fully booked. Fully booked, meaning 3 weddings booked and occupying ALL of the hotel, which meant bar, restaurant, and outside garden areas were closed to regular paying and "run of the mill" guests like us. Checked back with desk on Saturday, and was told there wasn't availability until the next afternoon (Sunday). We were scheduled to check out Sunday morning.
Priority Club Members... The old" No "black out" dates" line is a fib too! .... When we booked the room online, Mills House required 2 nights. Site kept saying there wasn't availability for just one night. Thus, had to spend money on extra points to be "a run of the mill" guest. Love how the room key holder shouts... NO BLACK OUT DATES!!!
When checking out they didn't even ask how our stay was. I definitely don't recommend being a "run of the mill" guest.

  • Stayed February 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank VeronicaSchwartz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandLCharlestonSC, Director of Sales at The Mills House Wyndham Grand Hotel, responded to this review, February 22, 2011
Thank you for your comments. We apologize for the problems experienced during your stay. Our goal is to host every guest in a clean and comfortable environment and to greet them with a friendly welcome. We fell well short of our goals during your stay.

In reference to your guest room request, while I was not there to hear the response from our front desk team member, I believe the phrase they may have used is “run of house” rather than “run of the mill.” While we always discourage our team’s use of industry specific terms, “run of house” refers to reservations booked without guaranteeing a specific room type. Reservations made under this room category are guaranteed a room, but not a bedding type. While we always try to honor requests for bedding type on all reservations, all of our rooms with a king bed had already been reserved over the Valentines Day weekend when your reservation was confirmed on February 8th. Since the hotel was fully committed during your stay, we were not able to offer complimentary upgrades, as those upgraded rooms had been sold.

Again please accept our apologies for a stay well short of your expectations. It is our hope that all our guests depart the Mills House with a feeling of genuine hospitality, rather than disappointed with their hotel choice.
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New York City, New York
Level Contributor
15 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed February 11, 2011

Stayed at the Mills House in early January with a block of rooms as I was in town for a conference at Isle of Palms. Restored old hotel in a great neighborhood close to shops and restaurants.

Guest rooms were fine, not luxurious but clean and comfortable and a good value for the rate. Lobby bar was excellent and the bartenders were polished yet friendly. We did not try the hotel's restaurant.

Only small critique was friendliness of the Concierge in the afternoon. Had a condescending air and not as helpful as she could have been. Might have been our "Yankee" accents that turned her off, although we are still the guest.

Overall a great value in a fantastic part of Charleston. Do the ghost tour at the old prison, well worth it.

  • Stayed January 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TTHE-Guest-Services
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandLCharlestonSC, Director of Sales at The Mills House Wyndham Grand Hotel, responded to this review, February 14, 2011
Thank you for your comments.

Originally opened in 1853 and completely restored in 2008, the Historic Mills House Hotel uniquely reflects the charm and beauty of 19th century Charleston, where guests are welcomed in lobbies of museum quality antiques, Italian marble and English crystal.

Our First Shot Lounge, named for the first shot in the War Between the States, is a comfortable space to enjoy an evening beverage or morning coffee. With the 150th commemoration of the beginning of the War in just a couple of months, historians of levels of interest will want to stop by for a visit to the hotel that hosted both Confederate Generals PGT Beauregard and Robert E. Lee. The First Shot Lounge adjoins both the Barbadoes Dining Room and the Fountain Courtyard. While in the courtyard try to locate the brass sign (circa 1860) found by antique and art collector Anthony Hale in Paris in 1968. This sign is where we adopted the unusual spelling of Barbados for our Dining Room.

We apologize that our concierge was not as helpful as you needed. Our goal is to embrace every opportunity to serve our guests with friendliness and genuine concern. The concierge is here to share the vast knowledge she has aquired on Charleston and provide this information in a friendly and complete way. We will definitely use your comments as a training opportunity for all of our team.

Ghost Tours are among the most popular tours of the city. Bulldog Tours is the exclusive provider for the City Jail Tour you mentioned. Bulldog Tours has been recognized in many national publications and also provides a history tour that originates from the Mills House lobby each morning in addition to a highly acclaimed culinary tour.

We look forward to seeing you again on your next visit.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cleveland, Ohio
2 reviews
Reviewed February 5, 2011

went for a friend's wedding. the hotel was gorgeous and the staff is very nice.

Stayed November 2010, traveled as a couple
Helpful?
Thank pat123479
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TandLCharlestonSC, Director of Sales at The Mills House Wyndham Grand Hotel, responded to this review, February 7, 2011
Thank you for your feedback.

Originally opened in 1853, the Mills House is unique in how our history ties into the history of Charleston. In 1853, when Otis Mills opened the hotel that bears his name, the Mills House was billed as the finest hotel south of New York. It was the first public building in the city to offer running water on a large scale and exclusive of furnishings was valued at over $200,000. At that same time Charleston was one of the wealthiest cities in the United States and was the cultural center of the Southern States.

When the Civil War erupted in April 1861, General Pierre GT Beauregard was commander of the Confederate Forces of Charleston. General Beauregard had stayed at the Mills House on his arrival in Charleston and became friends with Otis Mills, then relocated his headquarters to Mills' home at #37 Meeting Street. While Beauregard had his headquarters at Mills’ home, General Robert E. Lee would establish his field headquarters at the Mills House Hotel later in 1861. As Special Advisor to President Jefferson Davis, Lee came to inspect the coastal defenses of Charleston. Lee was headquartered at the Mills House during the Great Fire of 1861, and instrumental in saving the hotel by coordinating efforts to wrap exposed wood in wet linens and directing his staff to use wet blankets from the windows to extinguish embers as they blew into the hotel.

After the Civil War the Mills House, like all of Charleston, faced the economic devastation of the war, reconstruction, hurricanes and earthquakes. Otis Mills lost ownership, and the amazing collection of furnishings and art were sold to keep the hotel operable. From the writings of the times we know the Mills House was no longer the fine hotel of 1853 when we hosted President Theodore Roosevelt in 1901.

Purchased by renowned preservationist Richard “Dick” Jennrette in 1967 for only $69,000, the Mills House Hotel began its revival just as Charleston began to emerge as a top destination, known for historic preservation and natural beauty. Jennrette commissioned legendary collector Anthony Hale to assemble to current museum quality antiques and art work that welcome guests today. This collection boasts several pieces circa 1790, and many pre-date the original 1853 opening of the hotel.

Whether you stay at the Mills House or just stop by for a cocktail on our fountain courtyard, the Mills House is a piece of Charleston history not to be missed when visiting the city. Step through our landmark arches and Experience the Legend.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Mills House Wyndham Grand Hotel

Property: The Mills House Wyndham Grand Hotel
Address: 115 Meeting Street, Charleston, SC 29401-2214
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Luxury Hotel in Charleston
#17 Business Hotel in Charleston
#18 Romantic Hotel in Charleston
#18 Family Hotel in Charleston
Price Range (Based on Average Rates): $$$
Hotel Class:4 star — The Mills House Wyndham Grand Hotel 4*
Number of rooms: 214
Reservation Options:
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Also Known As:
Mill House Charleston Sc
Mills House Hotel
Holiday Inn Charleston
Charleston Holiday Inn
Mills Charleston
Mill House Hotel Charleston

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