This is a charming, comfortable, clean hotel and the location absolutely cannot be beat. We are also incredibly grateful that we found this hotel after having to leave our prior hotel, which was not nearly as nice or convenient as this one, when the fire alarm went off in the middle of the night. We arrived at this hotel exhausted and cranky but the staff really made us feel welcomed immediately. A special shout out goes to Michael at the front desk and Ian who helped us with all of our luggage and other small requests we had. Both made us feel at home. We also really liked the decor of the room which was lovely and the lobby was elegant and inviting.
I would have given this hotel five stars but there were a few quirks. The first room we checked into had an almost deafeningly loud and unusual sound, like that of bees buzzing around. It could not be explained by the a/c system as the noise continued when I closed it. When I called the front desk we were immediately moved to another room, which turned out to also be much larger, and that was appreciated as we were three people for a few nights. Even the hotel staff acknowledged the sound coming from the first room was unusual. Our original hotel had a refrigerator, one of the reasons we had chosen it. This one did not. When I asked whether we could have one we were told yes, at no extra charge. That too was appreciated and the refrigerator was delivered quickly. What wasn't appreciated was what I found when I opened the refrigerator. It was not only dirty but it had several pieces of hair in it. Would it really have been so hard for someone to open it and clean it out before delivering it? Still, not a huge deal. Another oddity, although not necessarily a negative, was that the two beds in our room had different mattresses. One mattress was exceedingly firm, the other exceedingly soft. We found that a bit odd.
Like many hotels, this hotel has signs asking guests to help conserve water and only put the towels on the floor if new ones are wanted. That is a lovely gesture but like just about every hotel I've been too with a similar sign there are virtually no towel hooks (ok, one tiny one next to the shower and toilet) and no towel racks anywhere. So, when three people are sharing a small bathroom and have no place to put the towels other than piling them on top of one another by the sink, it becomes impossible to know whose white towel is whose. Consequently, they all end up on the "floor pile." Whoever designs hotel rooms does not think of any of these simple issues. There was plenty of room on the wall by the sink to put a rack. This is more of a general hotel complaint as it seems ubiquitous in the industry.
Finally, and perhaps this is out of the hotel's control, the guests are very, very noisy. We were there three nights, and if you are a poor sleeper, you will be awakened by guests shouting in the hallways at all hours--even at 2am. I realize that since the hotel is in the heart of downtown Charleston, people take advantage of the night life. That is fine. But when returning to the hotel and knowing full well there are guests asleep in the middle of the night why shout? Could the hotel do anything about this? Maybe not. Perhaps a notice reminding guests of the obvious: Be Courteous to Other Guests When Returning Late at Night. If you are a sound sleeper this may not bother you.
I would definitely come back to the hotel because of its location, cleanliness and Charleston-like charm and kindness of the staff.
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- Also Known As:
- Mill House Charleston Sc
- Mills House Hotel
- Holiday Inn Charleston
- Charleston Holiday Inn
- Mills Charleston
- Mill House Hotel Charleston