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“Nice facility, great staff, shuttle was helpful”

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SpringHill Suites Charleston Downtown/Riverview
Ranked #35 of 61 Hotels in Charleston
Certificate of Excellence
Arlington, Virginia
Level 5 Contributor
88 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“Nice facility, great staff, shuttle was helpful”
Reviewed June 25, 2014

Clean and adequate room, they were generous with the towels. Terrific breakfast, everything we wanted and more....not just coffee and a hard roll...grits, eggs, oatmeal, biscuits and gravy, etc. The staff was extremely friendly and helpful. We took their recommendations and they were spot on. They really seem to love their city and happy to show it off.
The wine tasting was a nice touch, as were the lollipops at check-in to take home to the kids. I would stay there again.
It was nice that they offered a nightly shuttle to downtown so we could drink and not worry about driving, directions and finding parking.
Thank you Lindsay, Collin and Stanley for being so nice to us!

Room Tip: The king suite had a sofa bed. there is a mini kitchen with fridge. we could see the marina from ou...
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  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank Beth G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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624 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (176)
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English first
Dacula, Georgia
2 reviews
Reviewed June 25, 2014

Rates are extremely high for the location. Carpet in elevator was absolutely disgusting - I would have preferred to use the stairs.
Breakfast, although free, was awful with insufficient equipment for the people using the facility.
Service engineer confirmed that the air conditioning units in the rooms were not man enough for the job and were not able to keep rooms cool. Having moved rooms to try for a cooler option there was little improvement and I was given 3,000 points for the inconvenience. The cost of one night at this hotel is 30,000 points - the offer was an insult!

Room Tip: One where the air conditioning works.
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  • Stayed June 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Michele S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Erin T, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, June 26, 2014
Dear Michele S,

Thank you for providing essential feedback surrounding your stay. It is very important to us to hear from our guests how their experience was while staying with us.

I do regret to hear that your recent stay was unsatisfactory. You will find our rates extremely competitive to comparable hotels in our area, with unmatched amenities. A full hot breakfast buffet, WiFi, and self parking are all inclusive in our rates, which is virtually unheard of near the downtown area!

During the summertime, it can get quite hot and humid in the Charleston area, especially for our hotel being that we are situated right on a lovely saltwater marsh. It is true that sometimes our air conditioners can sometimes have trouble keeping up, and this is why we are constantly performing preventative maintenance on our units. I am sincerely sorry that you experienced an inconvenience when it came to this, and I would love to speak with you more about it if you would please contact me at erin.thomson@marriott.com.

We hope that you will give us another chance to show you our 100% commitment to guest service excellence. Thank you for choosing the SpringHill Suites by Marriott Charleston Downtown/Riverview.

Yours In Hospitality,
Erin Thomson
Sales Manager
erin.thomson@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampa, Florida
Level 4 Contributor
34 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed June 25, 2014

I am a regular Marriott business traveler.. typically in Courtyards and Marriott Hotels. I have always found while traveling that most SpringHills are a cut below in comfort and quality of the other two.
I was pleasantly surprised to find this SpringHill with the same quality of mattress and bedding.
The breakfast was fresh, with plenty of choices above just the usual high-card cereals and bread. I used points for this trip since no other close by properties were not available.

This was a very comfortable stay. Its right on the water on off the Stono River - nice scenic views. Parking was a bottle of a hassle. We arrive back at the hotel a little late after a wedding and had to find spot on the side of the road in front of the hotel. The elevators were pretty slow - probably due to a high occupancy rate of tourists for the weekend.

I would stay there again, but not my first choice.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank hannamac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 25, 2014

The stay was perfect for what we had- one of the best prices in the city and they were very accommodating with having our rooms next to each other! They have ice in the hotel so no need to buy it for the weekend and I love the shuttles they provide to downtown! The only thing that they could improve is to have more chairs at the pool. Looking forward to go back for another bachelorette in a couple weeks.

Stayed June 2014, traveled with friends
Review collected in partnership with this hotel

Helpful?
1 Thank Cameron C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saint Charles, Illinois
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

Unbeatable service, extremely lovely room with plenty of space. tasty breakfast with a southern hospitality!!! we actually had booked rooms across the street at another hotel but when we walked in the lobby it smelled like heavy deodorizers and a maintenance man walking around with BUG spray. we will always stay at spring hill suites!

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank thankfull302
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camden, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed June 24, 2014

We stayed Father's Day night after spending the day with family. Our room was very clean, lacked for nothing in way of linens, toiletries, etc.
Bed was one of the best I have slept in. Linens were great too.
We had breakfast which was satisfying. Again, all very clean. Great waterview from our balcony. Very pleasant stay. Will do so again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
1 Thank vhavens2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Virginia Beach, Virginia
1 review
Reviewed June 23, 2014

We stayed here for 2 nights in a king suite, room 209.

The lobby/regisration area were quite clean and we appreciated the military discount (my husband is active duty). Our room appeared clean upon entering, however, the bathroom could have used some serious updating. There was hair on the walls, the exhaust fan did not work, and when pulling up on the faucet to turn on the shower, the whole faucet moved from the wall. There was a large stain on the mattress that appeared to be dried blood, which was pretty gross.

Breakfast was good in the morning and was plentiful. Towels were scarce in the pool area, but the area was clean and well maintained, the outdoor games were a fun extra outside. We never had an issue with parking. The evening shuttle into Charleston was nice as well and the driver was courteous.

Overall we enjoyed our stay and would probably stay here again.

  • Stayed June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mbchic2004
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Charleston Downtown/Riverview

Property: SpringHill Suites Charleston Downtown/Riverview
Address: 98 Ripley Pointe Dr, Charleston, SC 29407-7597
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charleston
#28 Romantic Hotel in Charleston
#37 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charleston Downtown/Riverview 3*
Number of rooms: 123
Official Description (provided by the hotel):
Come stay at the SpringHill Suites by Marriott Charleston Riverview, the ideal choice when traveling to Charleston for business, family vacations, or romantic getaways. Conveniently located near MUSC and Roper Hospital, you will find your inspiration at the SpringHill Suites. From the moment you enter this downtown Charleston hotel located 1.5 mi from the bustling historic district, you will find breathtaking views, old world charm, and unpretentious southern hospitality. Our spacious all-suite hotel's service amenities are designed to fit your lifestyle- with suites that are 25% bigger than average hotel rooms. We'll spoil you with amenities such as free WIFI, complimentary deluxe continental breakfast, shuttle to the historic district (at a small fare), and an outdoor pool & whirlpool… just to name a few! So, what are you waiting for? Come stay at the SpringHill Suites by Marriott and let us show you what Charleston is all about! ... more   less 
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Also Known As:
Springhill Suites Charleston Downtown/Riverview Hotel Charleston

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