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“Close to the Peninsula”

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SpringHill Suites Charleston Downtown/Riverview
Ranked #32 of 61 Hotels in Charleston
Certificate of Excellence
Orlando, Florida
Level 6 Contributor
99 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
“Close to the Peninsula”
Reviewed March 14, 2013

The hotel is across the river from Charleston's historic district on the peninsula, but they offer a free shuttle on the half hour that's pretty convenient. Driving over only takes a few minutes, but finding parking can be a pain. Otherwise the location is about as good as you can get without being there, and at much better rates.

I've stayed here several times, and front desk staff have always been extremely freindly and helpful. They've been offering free little amenities in the lobby some afternoons, like beer tastings, root beer floats, wine and cheese, etc., which is kind of nice.

The free breakfast is OK, typical of most Springhills, but sometimes a little on the "yuck" side.

  • Stayed February 2013, traveled on business
    • Value
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Helpful?
3 Thank Bill O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, April 4, 2013
Thanks for the great review. We are so happy that you have enjoyed your stay and thank you for your return stays! Our daily activities are definitely a plus for our guests. To future guests-- make sure to check out our activity calendar during your stay. We have activities ranging from towel folding contests to yoga by the pool. Thanks again Bill for choosing to stay with us. We look forward to seeing you in the near future!


Yours in hospitality,

Katie Register
Sales Manager
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624 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Moscow, Russia
Level 3 Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed February 25, 2013

We were able to squeeze a family of 5 (youngest was 11) into a suite with 2-doubles and a pull-out sofa. Bathroom had odd water stains on the tiles, beds were far from firm, and the mattress on the pull-out sofa was paper-thin. Otherwise, it served the purpose well, heating was effective and quiet (an wall mounted unit by the window), wifi worked well, breakfast was fine, service friendly, ample free parking and a good location. We were there for a sailing regatta, so it was close to the boat clubs, but also close to downtown.

  • Stayed February 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank hereinrussia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, February 27, 2013
Thank you so much for taking the time to share your experience with other travelers and for choosing to stay at the SpringHill Suites by Marriott Charleston Downtown/Riverview.

In regards to the hotel, we stay 100% committed to continually enhancing our facilities; in fact, I trust that you would be highly pleased with some of the hotel's upcoming improvements. We have a full renovation planned to be completed by the end of 2013. We recognize that there are great properties in Charleston and we are completely dedicated to frequent improvements of our facilities and amenities so that we may strive to meet and exceed every guest’s expectations.

Thanks again, and we hope to see you soon so that you can see for yourself the improvements we have made.


Yours in hospitality,

Katie Register
Sales Manager



Just to update you-- we have a full renovation scheduled to be completed by the end of 2013.
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Amelia Island, Florida
Level 5 Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed February 24, 2013

This hotel is in a great location for Medical University and just about a mile from downtown. The room was very clean,breakfast was great. Our room had a river view looking at the beautiful boats. The sleeping area was a king but tight. But for just a couple of nights or more not bad because there is a separate area with a couch, chair, desk, sink, fridge and coffee maker. We would stay here again. The price is right for the location. A few minutes after arriving in our room the front desk called to inquire if everything was ok and did we need anything.......that was a first!

Room Tip: 4th floor riverview
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  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank chinapalm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, March 1, 2013
Thank you so much for taking the time to share you experience with other travelers and for also choosing to stay with us! We are so happy to hear that you enjoyed your stay. We like to call our guests once checked in to make sure they have everything they need to make the stay the most enjoyable! Charleston is known for it's hospitality, and we try to go the extra mile so that your stay is a memorable one. We hope to have the pleasure of seeing you again next time you are in the area!


Yours in hospitality,

Katie Register
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Millbrook, Alabama
Level 6 Contributor
225 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed February 24, 2013

We originally were trying to stay downtown on the peninsula, but wound up here since most the Marriott- and Hilton-branded hotels were booked or price-inflated for the holiday/festival/sports tournaments weekend. I've stayed in numerous SpringHills and love the contemporary styles, layouts, space, and overall value for the price, so location was not really an issue.

The customer service at this location was very good and did not at all confirm the complaints listed in other reviews for this location. The service was great for all staff, all departments/functions; even the shuttle drivers! A nice amenity of this location is that they offer regular evening shuttle services from the Riverside to the Market downtown. Depending on which driver is working that evening, they can even provide unscheduled stops/pick-ups. Another example of their great service was when we were locked out of our room after a day of sight-seeing. By chance the manager was in our hallway and he immediately offered to take our keys and get them reprogrammed. They even delivered the new keys when ready.

The down-side...the rooms were in no way similar to what I've come to expect from "normal" SpringHills. That is, the rooms at this location are not as spacious or contemporary as other locations. Same goes for the bathrooms. This included the HVAC system, furniture, carpeting, light and water fixtures, etc. If I had to guess, this SpringHill was either an older SpringHill or converted from an older Courtyard or Fairfield.

Nevertheless, I feel that the overall service outweighs the aged room style/amenities. It's definitely a location I'd stay at again when visiting Charleston and I'd recommend to others trying to avoid the traffic and costs of downtown.

  • Stayed February 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank publius358
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, April 4, 2013
Thank you so much for the fantastic review. We really appreciate you taking the time to share your experience with other travelers. Just to update you-- we have a full renovation planned to take place beginning October 2013. The property's renovation will be modern with a Charleston touch. It will be stunning! We hope that you return to see for yourself the improvements that will take place. Thanks again, and we hope to see you again next time you are in the Charleston area!


Yours in hospitality,

Katie Register
Sales Manager
Katie.Register@marriott.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Monroe, New York, United States
1 review
Reviewed February 21, 2013

I made reservations for our annual Valentine's trip - something I've done as a surprise for my husband for years (he never knows where he's headed until he gets there!). When I called Katie to make sure that everything was set for the weekend, I mentioned that it was a surprise trip for my husband. When we arrived, Katie's managers had allowed her to have free reign on what she did to set up our room - and she worked with the housekeeping staff to place two swans made from towels on the bed surrounded by a heart of Hershey's kisses, and placed a bottle of champagne in the refrigerator! Everyone at the hotel was super nice! They offered a free continental breakfast, free parking, and shuttles to and from the historic district. This was a great choice, a great value, and a wonderful place to stay in Charleston!

  • Stayed February 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Theresa T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, March 1, 2013
We are so happy to hear that you enjoyed your Valentine's Day and all the amenities the SpringHill Suites by Marriott has to offer! Thank you very much for taking the time to share your experience with other travelers. We try to help create memories that will last forever! I will make sure to pass on your kind words to the staff, and especially to Katie. Thanks again, and we hope to see you next time you are in Charleston!


Yours in hospitality,

Katie Register
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maryville, Tennessee
Level 2 Contributor
9 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 8, 2013

We primarily chose this site because we had a party of 5 and wanted to stay together. The whole facility was very clean and attractively decorated. The hotel offered a free shuttle into historic Charleston in the evening which was driven by an exceptionally friendly young man, who answered all of our questions thoroughly. Breakfast the next morning was more than adequate. We stayed on Jan. 3, 2013 and left the next day on a cruise. The price was very reasonable for the quality of the hotel and ammenities available.

  • Stayed January 2013, traveled with friends
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
Thank SusanT630_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hoschton, Georgia
Level 5 Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 26, 2013

Pay close attention to your gps. Nice clean, friendly hotel with view of the water. Can walk to California dreaming. Shuttle available to historic district. Afternoon treats in lobby serving cookies, tea, coffee and even root beer floats! This is now our spot when visiting charleston. This hotel is situated half between downtown and Folly beach. Would definitely recommended it!


  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rentlady
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Katie R, Manager at SpringHill Suites Charleston Downtown/Riverview, responded to this review, February 4, 2013
Thank you very much for taking the time to share your experience with other travelers. We are so pleased to hear that you enjoyed all the amenities offered. We hope to see you next time you are in Charleston. Thanks for staying with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SpringHill Suites Charleston Downtown/Riverview

Property: SpringHill Suites Charleston Downtown/Riverview
Address: 98 Ripley Pointe Dr, Charleston, SC 29407-7597
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Business Hotel in Charleston
#28 Romantic Hotel in Charleston
#37 Family Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — SpringHill Suites Charleston Downtown/Riverview 3*
Number of rooms: 123
Official Description (provided by the hotel):
Come stay at the SpringHill Suites by Marriott Charleston Riverview, the ideal choice when traveling to Charleston for business, family vacations, or romantic getaways. Conveniently located near MUSC and Roper Hospital, you will find your inspiration at the SpringHill Suites. From the moment you enter this downtown Charleston hotel located 1.5 mi from the bustling historic district, you will find breathtaking views, old world charm, and unpretentious southern hospitality. Our spacious all-suite hotel's service amenities are designed to fit your lifestyle- with suites that are 25% bigger than average hotel rooms. We'll spoil you with amenities such as free WIFI, complimentary deluxe continental breakfast, shuttle to the historic district (at a small fare), and an outdoor pool & whirlpool… just to name a few! So, what are you waiting for? Come stay at the SpringHill Suites by Marriott and let us show you what Charleston is all about! ... more   less 
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Also Known As:
Springhill Suites Charleston Downtown/Riverview Hotel Charleston

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