I never had the chance to stay here, but I had a reservation and I cancelled it properly. They still charged me the room although I called and I made it clear. When I receive my credit card statement there was the charge, so I called and spoke with the front desk agent and he told me to call the day after when the front desk manager was available. So I called the next day, the front desk agent transfered me to the front desk manager, he told me I should speak with the reservations office, so he transfered me. Then reservations transfered me to customer care, then customer care transfered me to accounting, then in accounting office they told me they were not in the hotel so they could not solve the problem for me. I spent like 40 minutes trying to resolve the issue...At the end I haven't solved the issue yet. What an administrative mess they have. No one there knows who is suppose to do what.
- Official Description (provided by the hotel):
- Come stay at the SpringHill Suites by Marriott Charleston Riverview, the ideal choice when traveling to Charleston for business, family vacations, or romantic getaways. Conveniently located near MUSC and Roper Hospital, you will find your inspiration at the SpringHill Suites. From the moment you enter this downtown Charleston hotel located 1.5 mi from the bustling historic district, you will find breathtaking views, old world charm, and unpretentious southern hospitality. Our spacious all-suite hotel's service amenities are designed to fit your lifestyle- with suites that are 25% bigger than average hotel rooms. We'll spoil you with amenities such as free WIFI, complimentary deluxe continental breakfast, shuttle to the historic district (at a small fare), and an outdoor pool & whirlpool… just to name a few! So, what are you waiting for? Come stay at the SpringHill Suites by Marriott and let us show you what Charleston is all about! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, Hotwire, Travelocity, TripOnline SA, Priceline, Cancelon, HotelQuickly, getaroom.com and HRS so you can book your SpringHill Suites Charleston Downtown/Riverview reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Springhill Suites Charleston Downtown/Riverview Hotel Charleston