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“Exceptional People” 5 of 5 stars
Review of Comfort Suites West of the Ashley

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Comfort Suites West of the Ashley
2.5 of 5 Hotel   |   2080 Savannah Hwy, Charleston, SC 29407   |  
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Choice Privileges Points
Ranked #20 of 59 Hotels in Charleston
Certificate of Excellence
Powell, Tennessee
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Exceptional People”
5 of 5 stars Reviewed May 4, 2013

This is the best place to stay because of the staff, especially Charlene who works front desk and breakfast. She treats all the guests like family by her friendliness and helpfullness. She was great!!!! The hotel was very clean and had all the services one could need or want. The breakfast was wonderful.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank TwoSisters_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortSuitesWA, General Manager at Comfort Suites West of the Ashley, responded to this review, May 7, 2013
Thank you so much for the wonderful review on our front desk representative Charlene. She is a wonderful person and is quite an asset to our company. Thank you again for such a wonderful review.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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792 reviews from our community

Traveler rating
    489
    233
    46
    15
    9
See reviews for
292
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (140)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Any
English first
Knoxville, TN
Level Contributor
16 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 20, 2013

We recently spent two nights at this location. The front desk check-in was quick and courteous.
The breakfast served was good with scrambled eggs and waffles. The room was clean and
the beds were comfortable. There was a tour bus checking in when we did and we had to wait
quite a while for a cart for our luggage. I had asked for a quiet location on an upper floor and we
didn't hear any noise. We didn't use the pool or exercise room.

The only draw back was that the hotel only has one exit/entrance driveway. You can only turn right when leaving the hotel so are required to go around the block to go to town. However, it was very nice to have an easy exit from town when going to Savannah. The drive to downtown is
about 10 minutes.

  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 3 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank ontheriver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oak Lawn, Illinois
Level Contributor
17 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 20, 2013

This was probably the friendliest staff I've ever encountered at any hotel. Everyone had a greeting. The rooms are a bit pricey but very clean, very new and very spacious. The location leaves a little to be desired; it's in a good part of town but the hotel sits on a sort of island among 2 busy streets and an off ramp at the end of I526. Unless your destination is southbound Savannah Hwy you will need to go around the block to head back north, east or west. That was a minor inconvenience compared to the stay itself. Very quiet, excellent bedding, and about the best housekeeping I've seen anywhere. It's just a really good hotel, best Choice Hotel we've ever stayed at in many years of doing so.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Kevin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sayre, PA
Level Contributor
289 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
4 of 5 stars Reviewed April 16, 2013 via mobile

We have no complaints about the rooms - spacious and clean and we enjoyed our 3 nights there. But the staff could use a few lessons on how to treat the customer- very unfriendly and had an attitude. Checking in there was a snide comment about dividing a bill between 2 people and when the room cards wouldn't work and we had to head back to the desk, a "sorry" would have been nice instead of just handing us the new cards. We were told the breakfast hours were 7-10am and there was no explanation this would change on weekdays. When we noticed on our Tuesday checkout day at 9:45am the food was disappearing, the lady in charge of the breakfast explained it was only until 9:30 and brought us out whatever we needed and likewise for another family. Kudos to her- she was the friendliest staff we experienced the whole stay! Management needs to retrain their staff to have an attitude adjustment and make the visitor feel appreciated because it's a nice physical building without any warmth.

  • Stayed April 2013
    • 3 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
2 Thank 2seniorcitizens
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed April 16, 2013

The hotel itself was a clean and the room spacious.

The compromise is that the hotel is about a 20 minute drive out of Charleston.

We were concerned about road noise from the highway but requested a room on a high floor which seemed to fix it.

Otherwise the location was OK but there didn't seem to be many dinner options nearby (and no restaurant or room service) so in the evenings you have to drive in and parking can be hard to find.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars
      Value
    • 2 of 5 stars
      Location
    • 3 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Andikins
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
maryland
Level Contributor
130 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
4 of 5 stars Reviewed April 16, 2013

Mind you, there isn't anything overly special about this hotel, however it is clean, the beds are comfortable and it is quiet which I appreciate. The staff is very polite and I appreciated that also. When you're staying away from home, it's nice when you encounter really pleasent people. The breakfast choices are adequate and they do serve a hot portion during a narrow window. I'm not sure how it was as I didn't eat anything cooked. My only gripe was the fitness room. It is definitely sub-par. The treadmill is on its last legs and everything is dirty and run down.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank marylanddweller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed April 15, 2013

We had a very large suite with 2 Queens and a sofa bed. Apparently we got the handicapped room. The bathroom was huge - just regular sink, toilet, tub (with chair and rails). Very clean, relatively quiet - rooms aren't very soundproof, but not a lot of traffic in and out. We were right next to the elevator and got a little noise from that. Breakfast was good - eggs, sausage patties, waffles and the normal continental breakfast stuff. Pretty easy to get in and of the hotel - right on Hwy 17.

  • Stayed April 2013, traveled with family
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
2 Thank Leah_SC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites West of the Ashley

Property: Comfort Suites West of the Ashley
Address: 2080 Savannah Hwy, Charleston, SC 29407
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Charleston
#13 Family Hotel in Charleston
#15 Business Hotel in Charleston
#23 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Comfort Suites West of the Ashley 2.5*
Number of rooms: 100
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Also Known As:
Comfort Suites West Of The Ashley Hotel Charleston

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