We have no complaints about the rooms - spacious and clean and we enjoyed our 3 nights there. But the staff could use a few lessons on how to treat the customer- very unfriendly and had an attitude. Checking in there was a snide comment about dividing a bill between 2 people and when the room cards wouldn't work and we had to head back to the desk, a "sorry" would have been nice instead of just handing us the new cards. We were told the breakfast hours were 7-10am and there was no explanation this would change on weekdays. When we noticed on our Tuesday checkout day at 9:45am the food was disappearing, the lady in charge of the breakfast explained it was only until 9:30 and brought us out whatever we needed and likewise for another family. Kudos to her- she was the friendliest staff we experienced the whole stay! Management needs to retrain their staff to have an attitude adjustment and make the visitor feel appreciated because it's a nice physical building without any warmth.
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- Also Known As:
- Comfort Suites West Of The Ashley Hotel Charleston