I took a large group of active Seniors to tour Charleston and stayed at this hotel, only to experience a HELLISH NIGHTMARE, at check-out. The Sales Manager had agreed to match our room rate from another hotel for 28 rooms, but when we recieved the bill saw that she had added $10.80 for each room to the bill over the amount she agreed to. In the end she justified it as tax added. She offered to provide baggage service for 55 guests as a courtesy but charged us $2.00 per bag per guest. After registering a complaint, she refunded the baggge but refused to refund the extra money she charged us on the rooms. The agreement was verbal, so of course she retracted her statement when confronted. A TRUE BAIT AND SWITCH! A very expensive lesson in trusting what a SALES person says. Behind the smiles and gestures of kindness was a dishonest agenda. A very expensive lesson learned in trusting someone to honor their word. THE SALES OFFICE AT THIS LOCATION CANNOT BE TRUSTED. BEWARE. THEY FLEECE SENIOR CITIZENS. NICE HOTEL...SHIFTY SALES OFFICE!
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- Also Known As:
- Comfort Suites West Of The Ashley Hotel Charleston