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“Exceeded Expectations”
5 of 5 bubbles Review of Planters Inn

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Planters Inn
Ranked #10 of 61 Hotels in Charleston
Certificate of Excellence
Tennessee
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Exceeded Expectations”
5 of 5 bubbles Reviewed June 16, 2010

Absolutely wonderful inn - delightful experience. lovely facilities, excellent service, good value given quality and location.

below is an excerpt from the email that I sent to the Inn following our stay which highlights the many positive elements.

"This email is directed to Planters Inn management and staff, as well as the Peninsula Grill management, chef and staff.

My husband and I recently purchased a gift certificate for our daughter to Planters Inn and we also visited Charleston ourselves over the Memorial Day weekend, staying at Planters Inn. We have visited Charleston once before and had stayed at Charleston Place; we were looking for a more personal and historical experience but with comparable location and a higher quality level of service.

Our whole experience was exceptional. We travel quite a bit, and it is so seldom that we see such a high level of personal attention to detail and service across the board. Being delighted is a rare thing.

I will highlight just a few examples so as to express our appreciation and reinforce the high perceived value-add -

The individuals helping me with the reservation and the gift certificate (Carter and Tony Cunningham) were extremely helpful, working to get me in the room type of my choice (even though it was a very busy weekend), provided great options for the gift certificate, very good information, and very timely follow-up on my requests and questions. Just excellent.

The arrival and check in process was smooth and prompt; the front desk personnel were very helpful with questions I had regarding tours and dinner reservations. The doormen welcome at the entrance, smoothly orchestrated valet parking and welcome card in room all made us feel like we were "home". Simple, smooth, and calm.

Our room was just lovely (grand king in original building); tasteful furnishings/decor/appointments, clean, well-maintained, and quiet.

The common areas and parlor were just perfect - again, lovely and a welcome oasis from the hustle outdoors. the ongoing complimentary refreshments in the parlor were certainly welcome after hours of touring and shopping. the courtyard area also a plus - another escape from the hustle and bustle outside.

and of course, the Peninsula Grill - absolutely a gem. we enjoyed the wonderful breakfast several mornings - superb service in a lovely setting, wonderful high quality items - from the coffee and juice, to the pastries, the fantastic granola, delightful biscuits, freshest fruit and cheese assortments. we were not able to extract the recipe for the biscuits from anyone (though we tried!), but did take home a pound bag of the granola. we dined twice at the grill, in both cases exceptional. the wait-staff were absolutely top-notch, our meals just wonderful.

We cannot wait to return for another stay at Planters Inn in the future, and are already thinking about this fall and later this year for our anniversary. We are singing your praises wide and far. Being our first visit, I do not know if the level of quality and service has always been this good, is a reflection of Relais & Chateaux designation, a result of ongoing initiatives, etc. Whatever you are doing, pls. keep it up."

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank macTennessee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planters_Inn, General Manager at Planters Inn, responded to this review, June 17, 2010
On behalf of all the associates of the Planters Inn and the Peninsula Grill, we thank you for your kind comments, and we hope to be able to host you again soon.


Emmanuel Gardinier
Managing Director
Planters Inn & Peninsula Grill
Relais & Chateaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,617 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
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English first
Charlotte, North Carolina
1 review
5 of 5 bubbles Reviewed June 9, 2010

First time visit to Charleston and enjoyed it. The Planters Inn was absolutely perfect and location fantastic, a special thanks to Chris and Bertha for making our 2 night stay wonderful, Penisula Grill exceptional and the coconut cake lived up to its press. Thanks again Planters.,

Scott

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank diordior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planters_Inn, General Manager at Planters Inn, responded to this review, June 10, 2010
It was a pleasure to have hosted you, and we all hope to welcome you back to our wonderful city very soon.

Emmanuel Gardinier
Managing Director
Planters Inn & Peninsula Grill
Relais & Chateaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Columbia, South Carolina
Level Contributor
121 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
5 of 5 bubbles Reviewed June 1, 2010

Enjoyed another wonderful Spoleto weekend at Planters Inn. Large comfy room with plush towels, robes, comfy & substantial bed linens, pleasant turn down offerings, delicious orange spice tea in the lobby, gracious staff, perfect location -- absolutely no complaints.

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chapinite
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Kentucky
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed June 1, 2010

From the moment we arrived staff at Planters Inn made us feel welcome. Valet parking with easy check in - we were sipping bubbly in our garden view room within minutes. Conveniently located just off of Meeting St in the heart of the historic district and within walking distance to the best cuisine that Charleston has to offer I can not think of a better place to stay to rediscover this timeless city.

Each staff person, from bellman to the front desk agent, were informed and helpful when recommending things to do in our free time or directions when needed - considering I had to ask directions more on more than one occasion. The lemonade was a refreshing touch in the lobby.

Our room and bath were spacious and elegant. The four poster bed, working gas fire place and turn down service with a variety of complimentary house made chocolates made for a romantic end of each evening.

On a personal note: I had a major calamity with my wardrobe when I was meant to be at an event within an hour. I called Dustin, Evening Manager on duty, and no questions asked he ran into town to fix the garment and kept me from being late. Above and beyond the call of duty.

The Planters Inn came recommended from a friend and I would definitely do the same.

  • Stayed April 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WMorrow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planters_Inn, General Manager at Planters Inn, responded to this review, June 2, 2010
It was a pleasure to have you with, Dustin sends his regards.
We all hope to be able to welcome you back shortly.

Emmanuel Gardinier
Managing Director
Planters Inn & Peninsula Grill
Relais & Chateaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boca Raton, Florida
Level Contributor
62 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed May 19, 2010

The hotel was excellent in all aspects. Location is central right across from the market and in the center of the historic district. The service was extremely pleasant & competent. The room was slightly small, but nicely furnished. The bed is quite high, tough for a very short person. The breakfast was very good, but a lttle pricey, ( $16 for the full breakfast and $10 for the continental breakfast)

  • Stayed May 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank golfnut15
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planters_Inn, Manager at Planters Inn, responded to this review, May 20, 2010
It was a pleasure to have been able to host you and we hope to see you soon back in our city.

Emmanuel Gardinier
Managing Director
Planters Inn & Peninsula Grill
Relais & Chateaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 7, 2010

My husband and I were looking for a comfortable and well-located accommodations with a southern Bed-and-Breakfast feel to stay in Charleston last year and discovered the Planters Inn on the Relais & Chateaux website. This small, well-appointed and professionally managed hotel met our expectations, which are admittedly high. The reception desk was welcoming and more than helpful, the staff was friendly and efficient and the evening manager, Dustin Pfeif, was extremely attentive and forthcoming with his insider knowledge of Charleston, including recommendations of some restaurants which are off the beaten path for tourists. Dustin really went out of his way to help us discover everything that Charleston has to offer, which made our stay memorable. The facility is beautiful and the rooms are well-decorated, clean and spacious enough, on both sides of the courtyard. Our dinner and breakfasts at the Peninsula Grill were also one of our best dinning experiences in Charleston. We would definitely stay there again! And in fact we did when we actually moved to Charleston earlier this year. Since then, we've been recommending the Planters Inn to all our friends and family who have come to visit.

  • Stayed March 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Clin29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planters_Inn, General Manager at Planters Inn, responded to this review, May 8, 2010
Thank you so much for your kind comments and we will relay them to our associates. It was a pleasure to have been able to host you.
Emmanuel Gardinier
Managing Director
Planters Inn & Peninsula Grill
Relais & Chateaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
westport, ct
1 review
5 of 5 bubbles Reviewed April 29, 2010

we had a business meeting here and couldnt have been more pleased. the service was superior as well as personal. while everyone we encountered was extremely helpful, i would call out bertha g at the front desk as well as latrice in catering. both made us feel very welcome and comfortable.

the hotel is situated in a very convenient location to enjoy the town. but the hotel and restaurant are so elegant and well appointed that its hard to leave.

i will look forward to coming back for either business or personal reasons.

  • Stayed April 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jbkprn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Planters_Inn, management at Planters Inn, responded to this review, April 30, 2010
It was a pleasure to have you with us, I have passed you kind comments to Bertha and Latrice, and we all can't wait to have you back with us.

Emmanuel Gardinier
Managing Director
Planters Inn & Peninsula Grill
Relais & Chateaux
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Planters Inn

Property: Planters Inn
Address: 112 N Market St, Charleston, SC 29401-3157
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Romantic Hotel in Charleston
#6 Business Hotel in Charleston
#7 Family Hotel in Charleston
#9 Luxury Hotel in Charleston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Planters Inn 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Holding court in the very heart of Charleston's famed Historic District, the 64-room Planters Inn Relais & Châteaux is the city's iconic grande dame hotel. Uniformed doormen welcome every arrival, ushering guests inside the gloriously restored circa 1844 building to a sanctuary of elegant style and genteel service. Voted #1 Best U.S. Boutique Hotel by readers of Travel + Leisure magazine, Planters Inn is a world of civility, sumptuous cuisine, and cultural pursuits. Soaring ten-foot ceilings, dozens of working fireplaces, and a stunning collection of antiques and Baker Historic Charleston décor, including a sumptuous four poster bed in every guest room, create a luxurious ambiance described by Travel + Leisure as "akin to an overnight with well-to-do friends in their old Charleston mansion." Hushed tones of buttercream, Lowcountry greens, and pale powder blue paint the walls, while raw silk fabrics frame the windows. There's also more to Planters Inn than meets the eye: A hidden courtyard illuminated by flickering carriage lanterns provides a beguiling entry to Peninsula Grill, the city's foremost dining experience. Planters Inn and Peninsula Grill are longstanding members of Relais & Châteaux, the exclusive collection of luxury boutique hotels and gourmet restaurants located in the world's most romantic, most cultured, and most memorable destinations. Are you excited for your getaway to Charleston? We are excited to welcome you to Planters Inn. ... more   less 
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Also Known As:
Planters Hotel Charleston

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