We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Not good”
2 of 5 bubbles Review of Planters Inn

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Planters Inn
Ranked #10 of 61 Hotels in Charleston
Certificate of Excellence
South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Not good”
2 of 5 bubbles Reviewed November 2, 2008

Room not as described when booked and PAID. First room was too small for a walker to get through without extra effort. We had requested a balcony room and the inhouse agent understood our needs, or so I was given to believe. Wrong. We were changed to another room which did meet our needs, but the weekend was miserable for me because I could see stuff (nuts, etc.) on the carpet that we did not bring with us or were not using, and many members of the staff were either uncaring or not thinking. The manager said the hotel's policy included several things that we were not told while there, or that were not followed by his staff.

There are many marvelous hotels in Charleston, SC. This is not one.

  • Liked — Leaving
  • Disliked — Our stay there
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank hwillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pimanagment, Hotel Manager at Planters Inn, responded to this review, November 11, 2008
On behalf of the Planters Inn and staff we are disappointed to read such comments regarding our service. I am pleased we were able to rectify the room assignment with a prompt change to the preferred location and room choice.

We take great pride in offering our guests the best possible experience and from the list of other positive reviews on trip advisor we are confident in our routinely recognized "great" and "friendly service".

For these reasons, we feel strongly that the most recent reviewer was not a true representation of the property, our level of service, or a true Planters Inn experience. If we have fallen short of expectation we sincerely hope the guest has the opportunity to return to the Planters Inn for what we both come to expect; and are proud to offer. As we are convinced the experiences reported are the undoubtedly the "exception" and far from the norm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,617 reviews from our community

Traveler rating
    1,275
    214
    89
    29
    10
See reviews for
220
1,044
37
91
Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (224)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Portuguese first
  • Russian first
  • Any
English first
new york
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed October 26, 2008

Arlene from New York

My husband and I stayed at the Planters Inn for 2 nights. I can't say enough about this hotel.
We were greeted by Beau ( a very nice and knowlegable young man) who took care of the check in and taking us to our room.
It was done quickly and smooothly. He made a reservation for us at the Peninsula Restaurant which is right in the hotel for that evening.
Our room was beautiful! It was spacious and so very clean. The bed was very comfortable and the room was extremely quiet.

The Peninsula restaurant was awesome-----great service and delicious food. We were greeted by Bridget who was so helpful and sweet. She couldn't do enough for us.
This was a special dining experience.

The location of the Planters Inn is in the center of the historic district. It is in walking distance to great shops, restaurants and attractions. We found the horse and carriage tour to be very interesting and informative.

The morning we checked out our car was immediately brought around and we checked out in no time at all. The staff at the front desk was always helpful and extremely friendly.

We wil definitely stay at the Planters Inn on our next trip to Charleston.

  • Liked — the cleanliness of the room
  • Disliked — there was nothing I didn't like
  • Stayed October 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank breezyarl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Jersey
Level Contributor
143 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
5 of 5 bubbles Reviewed September 16, 2008

Excellent hotel, very polite staff, clean room.

  • Liked — Location and its quaintness
  • Disliked — no spa or pool
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
2 Thank NJBrit
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
North Carolina
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed September 9, 2008

Yes I know, a little "o c d" for just a weekend getaway... but hey, it was worth it! After going back and forth with the top hotels of this site, I chose the Planters Inn mainly because of the great reviews it already had, also because it was in the Conde Nast Traveler Mag.

We chose the Land and Sea package (fantastic price) It was the best package of all the hotels/inns I researched.

I booked online (very skeptical about things like that) they had everything in order when we arrived at the inn. I should mention we arrived 3 1/2 hours earlier then checkin time....they had no problem getting us into our room early. Great Service.

Very clean, felt right at home. (I am a clean freak) I actually got in the jetted tub, and felt comfortable. (A big no no for me in public bathrooms like that)

The bed, linens, and pillows were fantastic. (We stayed in the kings deluxe)

The only down-side I can think of, was that you could hear a certain amount of noise from the outside. Although taking into consideration we checked in early Fri (thats when it was the most noticable) that may have been why (cleaning and what not)

All in all it was beautiful and relaxing. I would highly recommend Mercado, and Charleston Grill, for a fantasic culinary experience and buba gumps for lunch. Hope your stay (wherever it may be) be as great as ours!

PS. If you want to see a beautiful plantation home Boone Hall Plantation blew me away. (They filmed "The Patriot", as well as "North&South" there...)

  • Liked — The comfort
  • Disliked — Small noise factor in room 228
  • Stayed March 2005, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
3 Thank Amithyst12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
colo.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed September 5, 2008

My wife and I stayed there on two different occasions and were treated like we were very special guests. When we checked in, the outside patio table in front of our room seemed sterile and Bo went and got a nice white tablecloth to put on it as well as fresh flowers. He also saw to dinner reservations for that night at a special table we requested. The girls at the front desk were always smiling and anxious to help with our requests. Great hotel and great city. Thank you, and we will be back. Jerry & Connie Wrench Denver

  • Liked — staff
  • Stayed August 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank toolingat1991
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mt. Pleasant, SC
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed July 27, 2008

What a wonderful visit to the Planters Inn! With the children visiting grandparents, I decided to surprise my husband with a weekend away from home. We happen to live in the Lowcountry, and have always wanted to be a "tourist in our own town." Although we had visited the Planters Inn years ago before we moved to Charleston, it was obviously before the hotel renovations. I must say that now the hotel is spectacular!

Although I booked our visit through the Planters Inn website and had a very good idea of our room selection, words cannot describe how everything looks first hand. Our accomodations were unbelievable! The room itself and including the amenities were beyond my expecations.

The entire staff from the valet/bellman service, to the Concierge check in staff, to the housekeeping staff were all extremely professional, welcoming, and very friendly throughout our stay. I could go on and on, but take it from me, if you are looking for a wonderful, romantic getaway to downtown Charleston, stay at the Planters Inn. You will not be disappointed. I can assure you that my husband and I will be back!

  • Liked — Beautiful rooms, Courteous Staff, Excellent Service
  • Disliked — Nothing
  • Stayed July 2008, traveled as a couple
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank a17707
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rome
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed July 20, 2008

Visited to see the COC and my wife and two teenagers were very happy. The hotel is excellent, quite, well kept. Great showers and linen and staff. Dinner at the Pennisula Grill was excellent. Love to visit again, location and stay were first rate.

  • Liked — quality
  • Stayed July 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
1 Thank owlnickers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Charleston hotels
French Quarter Inn
#1 of 61 in Charleston
5.0 of 5 bubbles 2,732 reviews
French Quarter
The Vendue Charleston's Art Hotel
Belmond Charleston Place
#14 of 61 in Charleston
4.5 of 5 bubbles 3,036 reviews
Show Prices
Show Prices
Show Prices
French Quarter
Harbourview Inn
Harbourview Inn
#5 of 61 in Charleston
4.5 of 5 bubbles 1,967 reviews
Market Pavilion Hotel
#6 of 61 in Charleston
4.5 of 5 bubbles 1,318 reviews
The Spectator Hotel
#8 of 61 in Charleston
5.0 of 5 bubbles 391 reviews
Show Prices
Show Prices
Show Prices

Been to Planters Inn? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Planters Inn

Property: Planters Inn
Address: 112 N Market St, Charleston, SC 29401-3157
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#6 Business Hotel in Charleston
#6 Romantic Hotel in Charleston
#7 Family Hotel in Charleston
#9 Luxury Hotel in Charleston
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Planters Inn 4.5*
Number of rooms: 64
Official Description (provided by the hotel):
Holding court in the very heart of Charleston's famed Historic District, the 64-room Planters Inn Relais & Châteaux is the city's iconic grande dame hotel. Uniformed doormen welcome every arrival, ushering guests inside the gloriously restored circa 1844 building to a sanctuary of elegant style and genteel service. Voted #1 Best U.S. Boutique Hotel by readers of Travel + Leisure magazine, Planters Inn is a world of civility, sumptuous cuisine, and cultural pursuits. Soaring ten-foot ceilings, dozens of working fireplaces, and a stunning collection of antiques and Baker Historic Charleston décor, including a sumptuous four poster bed in every guest room, create a luxurious ambiance described by Travel + Leisure as "akin to an overnight with well-to-do friends in their old Charleston mansion." Hushed tones of buttercream, Lowcountry greens, and pale powder blue paint the walls, while raw silk fabrics frame the windows. There's also more to Planters Inn than meets the eye: A hidden courtyard illuminated by flickering carriage lanterns provides a beguiling entry to Peninsula Grill, the city's foremost dining experience. Planters Inn and Peninsula Grill are longstanding members of Relais & Châteaux, the exclusive collection of luxury boutique hotels and gourmet restaurants located in the world's most romantic, most cultured, and most memorable destinations. Are you excited for your getaway to Charleston? We are excited to welcome you to Planters Inn. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotwire, Hotels.com, Travelocity, Cheap Tickets, Orbitz, TripOnline SA, getaroom.com and HotelQuickly so you can book your Planters Inn reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Planters Hotel Charleston

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing