I was trying to book an extended weekend at the Fulton Lane Inn. I called Monday to enquire; the staff took my name and number and said they would call me back.
Fast forward to Thursday: no call-back yet, so I called again. To their credit, they did recall that I had called. I reiterated what we were interested in (combining two different packages for a single stay), explained that I understood there might be some logistical challenges and asked how they might be able to work with me to make it all work.
I was told that in order to book the packages I was interested in I would have to change rooms midway through our stay. I replied that wasn't particularly conducive to a relaxing getaway; her reply was (much more politely), "take it or leave it."
I wasn't looking for a "deal"; for instance, they could have offered to upgrade one of the packages for a surcharge. The decision would have then been mine as to value. My complaint is regarding the apparent indifference.
The reservation staff showed minimal interest in my custom and appeared to be totally unwilling to work with me on a special request. This attitude may (or may not) be evident in other areas of the hotel. However, my first impression was so poor that I'm going to look elsewhere.
- Official Description (provided by the hotel):
- A romantic hideaway in America’s most enchanting city, The Fulton Lane Inn is private, intimate and exceptionally accommodating. The Fulton Lane Inn surrounds you with the comfort and gracious ambiance of a bygone era. Many of our spacious rooms feature oversized whirlpool baths and luxurious canopied beds, draped with hand strung netting. Other rooms boast cathedral ceilings and several offer fireplaces.Throughout, soaring windows frame captivating vistas of the city's historic skyline, punctuated with the many trademark church spires. The charm and spirit of the Old South live on in this historic inn, built by the family of Confederate blockade runner John Rugheimer. Regarded as the most sophisticated city in America, antebellum Charleston was the cradle of Southern gentility. The proper Charleston home then welcomed summer's casual pace by covering formal furnishings in airy muslin, replacing wool carpets with sisal, and positioning shutters to admit fresh breezes and to provide gentle shade. At the Fulton Lane Inn, that spirit has been beautifully recaptured. Here, light filters softly through louvered shades, casting an inviting glow on lush plants. The patina of fine woods, natural textures and soft pastels invite you to indulge in the simple pleasures of a more gracious time. During your stay, you'll be pampered with complimentary continental breakfast delivered to your room each morning. Our traditional Southern hospitality continues with sherry in the lobby each evening. Of course, our concierge is always at hand to attend to your every need. You're just a mere stroll from the famous harbor, historic homes and attractions. The Fulton Lane Inn is situated just off King Street, tucked away on a pedestrian lane in the heart of the city's famous historic district. The inn is literally surrounded by countless fascinating boutiques, scores of antique shops and elegant restaurants. There are countless ways to enjoy the Fulton Lane Inn. ... more less
- Reservation Options:
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- Also Known As:
- Fulton Lane Hotel Charleston
- Fulton Lane Charleston