We were visiting Charleston for my wife's birthday, and the Wentworth Mansion was the centerpiece of the entire experience. The superior service provided by the Wentworth's staff started from the moment I made the reservation. On more than one occasion leading up to our trip, I was contacted by the staff to ensure that they could provide any assistance necessary to ensure that we had an excellent vacation. Upon arrival, from the bellhop to the Management to even the cleaning staff (and I can't forget to mention Zach, the driver who helped us get all over town), everyone was incredibly endearing and attentive to our needs. All of them took the time to greet us at every occasion and used our names throughout the weekend, something very simple, yet an art of superior client service that is lost in most businesses. Beyond this, I unfortunately sprained my ankle while on the trip. The staff even took the time to make medical facility recommendations, make recommendations on delivery restaurants since I spent the entire last day of the trip in bed, and they even provided us with a key to a lower level door to make my walk on crutches that more bearable. They sincerely seemed concerned about my injury and made every effort to assist my wife and I with an unfortunate and unexpected part of the trip.
The Mansion itself is absolutely stunning and like a piece of period art. Our room was by far the most beautiful we've ever stayed in. We joked that it was like being Royalty for the weekend as our residence is quite modest by comparison.
We want to thank everyone working at the Wentworth Mansion this weekend. I'm not sure that I will stay anywhere else upon returning to Charleston. The team at the Wentworth Mansion provided us Luxury with Heart. Thanks, the Jordans
- Official Description (provided by the hotel):
- The Wentworth Mansion® is, quite simply, one of the world's finest and most unique inns. A 21-room tribute to Charleston grandeur, The Wentworth Mansion is a historic downtown Charleston inn that exemplifies splendor with Italian crystal chandeliers, hand-carved marble fireplaces, gracious hospitality, luxurious amenities - all just steps from award-winning dining, art, history, and shopping.True to its original role as a private residence, The Wentworth Mansion embraces guests with a warm, intuitive service that is comfort itself. Like the greatest family traditions, it preserves its original intrigue and ensures that each guest is not a mere witness to the magic, but integral to it. ... more less
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- Also Known As:
- Wentworth Mansion Charleston
- Wentworth Mansion Hotel Charleston