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All reviews front desk definitely stay here again beds were very comfortable housekeeping staff complimentary breakfast hie downtown inns
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Reviewed November 17, 2017 via mobile

Checked in after midnight after a 14 hour drive. The first let down was not a parking spot to be found. The parking but lot was full of construction vehicles. Was told by the desk attendent to park in the Ruby Tuesday lot next door. Would have been wiser for the construction vehicles to park there and have spots open for hotel guests.
The room looked sort of run down, and dirty! There were crumbs on the floor by the bed, and there were a few hairs on the towels in the bathroom. My wife wanted to complain and leave at this time but I was shot after the long drive and left it for the morning. At 2 am she turned the bathroom light on and low and behold there was a large bug on the wall.we checked out at 7am, cancelling the remaining 3 days and complained. Never again.

Date of stay: November 2017
Trip type: Traveled with family
Thank 608steven
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KellyFassett, General Manager at Holiday Inn Express Charleston US Hwy 17 & I-526, an IHG Hotel, responded to this reviewResponded November 24, 2017

Thank you for your feedback. We are extremely sorry to hear of your issues. We can promise you that this is not the norm for our hotel!!! If you would, please call the hotel and ask for either Cheryl or Kelly. We would like to make this right for you! Thank you again for letting us know of these difficulties, and we sincerely apologize. As I said, we would be happy to make this right for you if you would just give us a call.

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Reviewed November 12, 2017

We loved this hotel. It is either new or newly renovated. Very modern and spotless. The rooms were spacious, including a sofa, desk, fridge and microwave.

Staff were friendly and helpful. I had and important NFL game (really!) to watch late at night after my husband had gone to bed. I asked the front desk if they could tune the giant lobby tv to the game for me and they took care of it. Nobody else seemed to care what was on the tv.

Access off the freeway was great. As a result of that location, it was a 20 minute drive to the center of town - not bad at all. We found an outstanding local seafood restaurant a mile away and a grocery store close by too.

We would stay there again!

Date of stay: November 2017
  • Trip type: Traveled as a couple
    • Location
    • Rooms
    • Service
Thank dawnfromseattle
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KellyFassett, Manager at Holiday Inn Express Charleston US Hwy 17 & I-526, an IHG Hotel, responded to this reviewResponded November 14, 2017

Thank you so much for all of your kind words. We have just completed a total renovation of our hotel, and we love the results! Glad to hear that you do too! Thank you also for your mention of our staff- they are super friendly people whose number one goal is to make our guests' stay with us as comfortable and memorable as possible. They are true ambassadors of Southern hospitality! We hope that you will have a chance to visit Charleston again!

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Reviewed November 2, 2017 via mobile

Great hotel! Nikki that works with making the breakfast is awesome! She is so friendly & accommodating! Breakfast has so many choices! Who offers white milk, chocolate milk & almond milk! They do!!!! The bedding was so soft & fresh! Clean clean clean!

Date of stay: November 2017
Trip type: Traveled on business
Thank Linda N
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KellyFassett, Manager at Holiday Inn Express Charleston US Hwy 17 & I-526, an IHG Hotel, responded to this reviewResponded November 6, 2017

Thank you for your comments. We are happy to hear that you enjoyed your stay with us, and that you loved our complimentary hot breakfast. Thank you for staying with us, we hope to see you again soon!

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Reviewed October 21, 2017 via mobile

42 members of the Union High School
Class of 1977 spent the night here after our
Spirit Line Cruise. Everything was excellent here. There was great atmosphere here!!
Everything was immaculate!! All of my classmates shared the same sentiments.
Holiday Inn Express is definitely a yes for
Me in the future..

Date of stay: October 2017
Trip type: Traveled with friends
1  Thank EttaLip
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KellyFassett, Manager at Holiday Inn Express Charleston US Hwy 17 & I-526, an IHG Hotel, responded to this reviewResponded October 24, 2017

Thank you for your kind words! We are happy to hear that your reunion group had such a great experience here with us. We just completed an extensive renovation, and everything is brand new! We look forward to having you and your classmates as our guests again in the future!

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Reviewed October 8, 2017

The room was modern and clean. Really appreciated the complimentary breakfast. I liked that the hotel was small with only had approximately 3 floors. It helped that the room had a fridge and microwave. We booked this Holiday Inn because of location. It is very convenient to drive from hotel to downtown locations. The room was a little small, would have liked the option of booking. a bigger room in the future.

Room tip: Liked my room near the stairs. There is only one elevator and at times it is full.
Date of stay: September 2017
  • Trip type: Traveled with family
    • Sleep Quality
    • Rooms
    • Service
2  Thank yvw1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
KellyFassett, Manager at Holiday Inn Express Charleston US Hwy 17 & I-526, an IHG Hotel, responded to this reviewResponded October 10, 2017

Thank you for your comments. We are pleased that you enjoyed your stay with us! We recently completed a total renovation, and our rooms are all brand new! We appreciate you staying with us, and hope that you will have an opportunity to visit Charleston again soon.

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