This was our second stay at this particular location. The staff at this hotel are extremely friendly and helpful especially Letia (sp?). She gave us many great suggestions on places to see and eat! Our room was a handicap accessible room with a roll in shower. The room was spacious and extremely clean. We will definitely be back.
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I stayed at this Holiday Inn Express for a night. The location is outside the main tourist area of the city , but it is on a main road that was easy to find. Our room was clean and comfortable. Our free breakfast was just what we needed to start our day. I would stay here again if I found myself in this area.
I read the reviews prior to staying here for a few days while attending a conference in North Charleston. I honestly expected more. The smoke smell described by other reviewers was definitely there: As soon as I walked into the lobby it was like a giant fist of stale cigarette smoke punched me in the face. Not only was it in the lobby, but it permeated the entire first floor and the same pungent odor of smoke greeted me every morning as I went to the first floor for breakfast. It is quite obvious that somebody smokes heavily inside the lobby/front desk area every day. Completely disgusting and if I had other options and was just a walk-in off the street, it would have made me turn around and find a different place to stay. My room (third floor) was decent and clean, if slightly over priced by about $30 a night. There was a Keurig machine in the room, which I looked forward to using after tasting the coffee at the downstairs breakfast area on the first morning, which was watery and burned, a definite bad combination in the first cup of coffee in the morning. Unfortunately, the machine would not work, leaving me no other option but to visit a nearby doughnut chain for coffee. On the plus side, the hotel was conveniently located near I-526, which made the commute to the conference location very short. Overall I rated this location "poor" because there is no option for "slightly below average". My overall assessment is that I would not choose to stay here again, but it wasn't so bad that it was worth the trouble of leaving to find another place to stay and getting my employer to approve the switch of hotels.
Thank you for sharing your experience with us. I appreciate the feedback you have given to us about your recent stay. I would love to have the opportunity to discuss your stay with you. I may be reached at kfassett@chs.email or (843)402-8300. I look forward to hearing from you. I am hoping that you will give us another chance in the future. Thank you.
The Smoke smell in the lobby was my only complaint. Location was great, pool was clean, breakfast was ok but, Tracy was sweet. The first encounter was when My spouse called in and had to make adjustments to our reservation. Laila was pleasant on the phone and in person & Ms. Sherry at the front desk was AWESOME. She was very sweet, helpful & tried to help us located boiled peanuts in Charleston. Overall, the staff makes a difference and everyone from front desk to housekeeping made us feel welcomed. We will be back to visit one day. :-)
Thank you for your review. I will be pleased to share your comments with our staff regarding their service! They do indeed provide true Southern hospitality, and their main goal is to make our guests feel welcomed and comfortable. Regarding the lobby, we are a non- smoking property, but our guests that do smoke sometimes stand just outside the front doors, and the smoke smells can drift into the lobby when the doors open and close. I do apologize for that! Thank you again for your kind comments, and we look forward to your next visit!
Clean, air conditioner great. Shower strong pressure. Great value,paid half of what downtown hotels. easy location to downtown .nice parking. Breakfast ok. Afternoon cookies and coffee all day n lobby.
Thank you for your review. Glad to hear that you had an enjoyable stay, and that you found our location to be convenient! Our area is only a short ten minute drive from the downtown Historic District, but as you found, our prices are much more affordable than actually staying downtown. Thank you for staying with us, and we hope to see you again soon!
Stayed overnight and the hotel was decent for the nightly rate. Room, bathroom, and lobby were clean. The bed was comfortable. I wasn't fond of the alternating floors for vending machines and ice machines but that's really the biggest complaint. Otherwise, I would book again if necessary.
Thank you for your review. We are glad to learn that you found our beds comfortable, and the room clean. That's so important! We do have an ice machine on each of our 3 floors, but due to our smaller size, have the soda and snacks vending machines on the first floor only. I apologize for any inconvenience. Thank you for staying with us!
