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“Nice Hotel”

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Holiday Inn Express Charleston
Ranked #32 of 61 Hotels in Charleston
Certificate of Excellence
Orangeburg, South Carolina
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel”
Reviewed November 9, 2013

The hotel staff was very nice and accommodating. While the lobby and dining area were somewhat small, the atmosphere was welcoming. The room itself was smaller than expected, especially the bathroom, but the whole room was very clean. Overall this is a nice hotel for a few nights stay.

  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank hgb712
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, November 13, 2013
Thank you for the great comments about your recent stay with us. We are pleased that you enjoyed your time at our hotel and in Charleston. We hope you have another opportunity to visit Charleston again. Thank you for your stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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646 reviews from our community

Traveler rating
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    70
    17
    13
See reviews for
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (93)
Date | Rating
  • Danish first
  • English first
  • French first
  • German first
  • Portuguese first
  • Spanish first
  • Any
English first
Wilmington, North Carolina, United States
Level Contributor
60 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed October 28, 2013

I am usually leary about certain hotels because I have had some bad experiences with the cleanliness and such. But my husband and I decided to go with this hotel based on reviews on TripAdvisor.
When we got here I was so relieved! The hotel was clean and the staff was very friendly. We came up to our room and, again, was so relieved! The room was very clean!! One of the cleanest I've ever been in!
Being the germaphobe that I am, I was very pleased with this hotel and would definitely recommend it!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Shana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, November 13, 2013
WOW! Thank you for the wonderful feedback about your recent stay with us. We are so pleased that you enjoyed the 2 nights with us. We strive to give great customer service and a clean hotel. We are honored that you have you have read the other trip advisor comments and decided to stay with us. We hope that you are able to visit Charleston again. Thank you for staying with us.
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Chicago, Illinois
Level Contributor
66 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed October 21, 2013

The room was super accomdating with pretty much everything you would need. The bed super comfy and the front desk was super helpful and had everything would we need for our 2 night stay. The room was clean and the breakfast had everything you would need to fill your tummy. the location is the best easy access to everywhere you need to go. A must stay for anyone traveling to Charleston.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travel3069
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, October 26, 2013
WOW! Thank you for your wonderful comments! We are so pleased that you enjoyed your stay with us. We strived to provide our guest with comfortable and clean guest rooms, helpful front desk and amazing experience.
We hope you have the opportunity to visit Charleston again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
1 review
Reviewed October 19, 2013 via mobile

Being violently allergic to tobacco smoke, we booked this hotel because it allegedly was non smoking. We checked in at 11:30pm. The lobby smelled like an ashtray. I complained and was told the tobacco stench was from someone smoking outside and would dissipate. The area around tje elevator smelled like marijuana smoke which my 15 year old noticed Our room smells like an ashtray but there are no other rooms to be had. I have been up all night retching. My wife has been coughing all night. Our clothes stink of tobacco sonit is going to be a splendid trip back home. Thanks, Holiday Inn, for making us ill and exposingy adolescent to dope. Appreciate it.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JumpingJackPollock
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, October 26, 2013
I truly apologized for the unpleasant experience you had. We are 100% non smoking hotel. We try quite hard to keep people from smoking in our rooms; unfortunately some people will still smoke in the guest rooms. I am truly sorry that you encountered this during your stay.

Again, thank you for taking the time to share your comments. I hope you'll give us another chance when you return to Charleston
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North Carolina
Level Contributor
300 reviews
153 hotel reviews
common_n_hotel_reviews_1bd8 329 helpful votes
Reviewed October 18, 2013

Wrote one review and Tripadvisor would not publish. PROS: Good location, Non-smoking property, comfortable mattresses, good t.v. reception & channels. CONS: Unwelcoming front desk check-in personnel on 10-6-13 (Samantha), one TINY, slow elevator, Only HIE that has ever levied a $15 usage fee; it is removed from your charge card within 24-48 hours, but was not told they did this! Has the potential to be a GREAT hotel but needs to give some of its employees a course in how to welcome guests; also.......if you are on a personal call when a guest checks in, please hang up and call them back. Don't just lay the receiver down and treat your guests as if they are bothering you.

  • Stayed October 2013, traveled as a couple
    • Service
Helpful?
1 Thank luvsf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, October 26, 2013
I truly appreciate your feedback about your recent stay with us. I truly am sorry that we didn't meet all your expectations while you were staying with us. Our goal is for our guest to enjoy their stay with us from service, to the product, cleanliness, and want to stay with us again. I am hoping you will give us another opportunity in the future to make it right.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gastonia, North Carolina
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 8, 2013

the hotel was beautiful, clean, and in a good location. the staff was very helpful getting us directions or a map for various locations we wanted to visit. very charming and personable as we like to tell stories about where we've been. room was very nice, only thing missing is a refrigerator. was great to have a free breakfast that offered such a wide variety of foods and beverages.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tamemurphy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, October 26, 2013
Thank you for the wonderful comments about your recent stay with us. We are so happy that you enjoyed Charleston! Charleston is a extremely beautiful city and it is a great city to explore. Thank you for staying with us. We hope you have the opportunity to visit Charleston again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Braunfels, Texas
Level Contributor
243 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
Reviewed October 1, 2013

This hotel was very nice. It was one of nicer Holiday Inn Expresses I've stayed in.
Staff was very helpful and responsive.
Breakfast was adequate.
Rooms were comfortable and quiet.

It warrants a return visit!

A bonus for me: NO PETS were allowed - yes!!!!

Room Tip: Convenient location away from away from Downtown Charleston but easy to get to.
See more room tips
  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BJL83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KellyFassett, General Manager at Holiday Inn Express Charleston, responded to this review, October 2, 2013
Thank you for the wonderful comments on your recent stay. We are very pleased that you had an enjoyable time at the hotel. We hope you have another opportunity to visit Charleston again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Charleston

Property: Holiday Inn Express Charleston
Address: 1943 Savannah Highway, Charleston, SC 29407-6250
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#6 Best Value Hotel in Charleston
#23 Family Hotel in Charleston
#27 Romantic Hotel in Charleston
#31 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Charleston 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
The Holiday Inn Express Hotel Charleston is the perfect choice for value and convenience, located five miles from Historic Downtown Charleston and Charleston International Airport. At check-in, enjoy freshly baked cookies and icy lemonade. In addition, our friendly staff will assist in your plans to explore Charleston shopping, Charleston golf, Charleston area beaches, great local Charleston restaurants and many other Charleston attractions. For your convenience, tours are available with convenient pick up from our lobby. Our friendly staff will assist you with Charleston tour packages, directions and discount coupons. Charleston Annual Special Events & Festivals (within 5 miles of hotel) Southeastern Wildlife Expo (February) Charleston Food & Wine Festival (February) Festival of House & Gardens (March) Flower Town Festival (April) Cooper River Bridge Run (April) Charleston Cajun Festival (April) Family Circle Cup (Tennis April) Spoleto & Piccolo Spoleto Festival (May-June) ... more   less 
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Also Known As:
Holiday Inn Express Charleston (Us 17 & i-526) Hotel Charleston
Holiday Inn Express Charleston (Us 17 And i-526)
Holiday Inn Charleston
Charleston Holiday Inn

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