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“a very nice stay” 4 of 5 bubbles
Review of Courtyard Charleston Waterfront

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Courtyard Charleston Waterfront
Ranked #45 of 60 Hotels in Charleston
GreenLeadersSilver level
Central New York
Level Contributor
142 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“a very nice stay”
4 of 5 bubbles Reviewed November 20, 2012

We had a wonderful room with wonderful service. The view out our window was one of the lovely pool and the water and bridge inthe background with the boats in the bay. There was some construction next door but we never even knew it until we went for a walk. the only bad thing was that you weren't able to walk to the historical Charleston but their shuttle was prompt. ALthough we learned that you had to reserve it.

Room Tip: Be sure to ask for a view of the water...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank geejam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, December 7, 2012
We appreciate the great review and the fantastic feedback regarding your visit! We hope you'll consider staying with us again on your next trip to the Charleston area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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734 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (243)
Date | Rating
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English first
Northampton, Massachusetts
Level Contributor
27 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed November 20, 2012 via mobile

Wanted to stay in one decent hotel driving from Massachusetts to Florida. Rooms were spacious and clean but hotel was good distance from downtown. They have only breakfast available and nearest restaurant was 10 minute walk. They do have free parking which is a good deal. The staff was very nice. There is a six dollar roundtrip shuttle to downtown which I used. Overall nice place and good value. I think I would prefer staying in town next time to be closer to everything.

  • Stayed November 2012
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank giddyupgirl56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, December 10, 2012
We're so glad you chose to stay with us on your trip down to Florida. Thanks again for the kind words!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hilton Head, SC
Level Contributor
44 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed November 20, 2012

I am in Charleston for Medical purposes, this property is lovely, and within 10 minutes from the medical complex. The staff has been very accommodating with my not knowing when my spouse will be dismissed, I'm sure they are used to dealing with lots of emotions from people here with loved ones in one of the hospitals, because the front desk has been very empathic.

Room Tip: Ask for a waterfront room
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  • Stayed November 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank hhiellen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, December 7, 2012
We work closely with the Medical University patients and their families, and understand that often times, a stay at our property isn't exactly an ideal vacation. We're glad we could take some of the stress away from you during your visit and that we were able to extend your stay as needed.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rock Hill, South Carolina
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed November 20, 2012

My husband and I have always chosen to stay at this hotel on our frequent ventures to Charleston and it only seemed fitting to stay here for our second wedding anniversary this year. However it appears that the hotel is under new management and apparently has taken on a new Customer Service approach as well.

One of my favorite things about this hotel is that the staff is very kind and helpful... or at least, they used to be.

Over the weekend, I happened to see a pending charge of $220 on our banking account that was placed by the hotel. When I inquired with the (fill-in) management, I was told that they didn't know where the charge came from and there wasn't much they could do about it until their accountant came in on Monday- so we waited... and waited. (A side note: while I was looking into my own issue, another customer came down with a similar complaint except that his room had been double charged!)

The accountant came in about 20 minutes later than what we were told on Monday morning and she would not speak with us. Apparently there was a "pow-wow" meeting that she needed to be a part of before she could help us, which took about 45 minutes after she was already 20 minutes late. So we were waiting an hour and a half before she could speak with us.

Then we were told she would not speak with us at all. We needed to call our bank and resolve the issue ourselves.

So another 30 minutes goes by, and long story short, we resolved the issue with the bank. We just needed her to send a simple fax and we could be on our way.

So we waited. Another 20 minutes.

Meanwhile I asked to speak with a manager as the General Manager walked past us several times without saying a word and even took his coffee and newspaper outside (right in front of us) all the while ignoring our very existence.

The Assistant Manager came out to speak with us and assured us that she would take care of everything and then said she was going to go investigate further, then report back. We never saw her again.

A total of almost 3 hours later, the accountant (who earlier was not able to speak with us) came out to let us know she had sent the fax. Nothing more.

No one even apologized to us for the huge inconvenience, much less the service that we received!

Since then I have called the Customer Service hotline and opened up a Customer Service complaint, and still over one month later, no resolution has been reached.

I suppose Customer Service is a lost art and apparently the only good thing left of this hotel is the view. Proceed at your own risk and I hope that your trip fares better than ours.

Happy Anniversary to us!

  • Stayed October 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
2 Thank Kennedi C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, December 7, 2012
We apologize that your experience during your most recent stay with us wasn't what you expected and that you dealt with difficulties long after checking out. We appreciate your business and thank you for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Matawan, New Jersey
Level Contributor
160 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 185 helpful votes
4 of 5 bubbles Reviewed November 15, 2012

Yes, there is construction going on next door, but honestly I never heard it except for when we had coffee outside in the morning or we were driving out of the parking lot. We were not hanging around the hotel during the day to bother us,

This hotel has an amazing view, but is not near downtown. I would only suggest staying here if you have a rent a car. Taking a taxi back in forth is a hassle and the shuttle adds up $$. However, parking is a pain in the butt in town.

The room we had had a great view, the staff was friendly and the room clean. The only thing I didnt like was the pillows they were awful.

  • Stayed November 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sugarmag13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, December 7, 2012
Thank you for such great feedback in regards to your experience at our property. We're looking forward to the completion of the construction in the lot adjacent to our hotel as much as our guests! When you return to Charleston, we hope you'll choose to stay with us.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington, DC
Level Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed November 12, 2012

Overall, I enjoyed my stay at the hotel. The property was very nice. Inexpensive breakfast buffet. The only downside is that there is nothing walking distance around the hotel. Everything is a cab ride or a 20-30 min walk.

  • Stayed November 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Masik23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, December 7, 2012
Thank you for the kind words regarding your most recent stay with us. We hope that on your next visit, you'll take advantage of the shuttle service into the Historic District. For $6 a person, you'll receive a round trip day pass to the Waterfront Park, putting you mere steps away from incredible restaurants and the downtown charm that Charleston has to offer.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Panama City Beach, Florida
Level Contributor
87 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
4 of 5 bubbles Reviewed November 6, 2012

Comfortable room with nice amenities. Great shower! Tiled walk-in shower with nice showerhead, good water pressure and plenty of hot water. Comfortable bed, but hotel needs to purchase bottom sheets large enough to fit the mattress. The fitted sheet was obviously made for a smaller mattress but housekeeping had tried to stretch the corners to fit the thicker mattress. Every time we got in bed the upper corners pulled off the mattress so by morning the sheet would be in a wad under our shoulders and we would be lying on the mattress pad. we added an additional night on the front end of our visit at the last minute and also requested an early check in. Although they made no promises when we called, they accommodated us with the room type we wanted upon our arrival.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Barbara W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, November 20, 2012
Thank you so much for your wonderful review! We are thrilled that your room was comfortable and that the shower was such a hit! After reading your comments about the fitted sheets, I went in search of the scoop. I shared your review with our Executive Housekeeper and together we went in search of ill-fitting sheets. On our third room, after two that seemed to fit fine, I noticed that the elastic on the corners of the fitted sheet only seemed to come about half way down the mattress. Upon further inspection, we found that the sheet was not put on correctly by the housekeeper, making it nearly impossible to fit. We identified the housekeeper and showed her the error. We no longer have that problem!

Letting us know about issues like this is greatly appreciated! I'm certain that other guests have had that same issue with the fitted sheet. If we don't know about a problem, we can't fix it. Thank you for giving us the opportunity to improve.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Charleston Waterfront

Property: Courtyard Charleston Waterfront
Address: 35 Lockwood Dr, Charleston, SC 29401-1122
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Charleston
#33 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Charleston Waterfront 3*
Number of rooms: 178
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Charleston Courtyard
Charleston Marriott

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