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“Overpriced for location and noise”

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Courtyard Charleston Waterfront
Ranked #44 of 61 Hotels in Charleston
GreenLeadersSilver level
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Overpriced for location and noise”
Reviewed October 8, 2012

Staff was great. Rooms are very nice. But the location is not good if you are mainly there as tourist. Between the new hotel being built next door...and a wedding party taking over most amenities..I feel we were charred too high of price.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank xcountrytravels
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, October 13, 2012
Thank you for taking the time to post your comments regarding your recent visit the the Marriott Courtyard - Waterfront. I am sorry that you feel the hotel is not a good value. As one of the very few Charleston hotels on the water, this hotel has a unique location. There are many factors in setting rates, and we feel that given the quality of the hotel and its location, our rates do offer good value to our guests.

Thanks again for your comments, and I hope you will try us again on a future visit.

Molly Prochazka
Asst General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (261)
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Washington, DC
Level 6 Contributor
107 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed October 7, 2012

For whatever reason, we couldn't get a room in downtown Charleston this weekend, so decided on this hotel because of its location. As noted by other reviewers, the access into and out of the hotel is made difficult by the one-way streets. And the noise from the Hilton Garden Inn construction next to this hotel is loud and starts at 8 AM, even on Saturdays.

Our room was small, very small. The tiny balcony was a nice touch but unusable due to the smell from the water -- but that's not the hotel's fault. Our room was located next to the exercise room and the weights are up against the common wall that we share with that room. Everytime someone replaced a weight -- or rather dropped a weight, on the storage shelves, it sounded as tho a bomb had been dropped in our room. We asked to be moved, but we were told that the hotel was full. The a/c cycles on and off -- loudly enough to awaken us at night. All night.

We used the Green Taxi to get downtown for a flat $10 fee for 1-3 passengers. That worked fine.

We had breakfast this morning at the hotel -- you really have no other choice within walking distance since you are surrounded by highways and construction. Here we were greeted by surly waitresses and cooks. Not a pleasant way to start the day.

So -- beware if you choose this hotel.

Room Tip: Don't get a room next to the exercise room!
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BeachesForFour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, December 7, 2012
We're extremely sorry you didn't enjoy your stay with us in October. Charleston tends to get extremely busy during that month due to weddings and other outdoor events as the weather is mild and pleasant, and our hotel remains at full capacity for days. We've got some upcoming renovations in 2013, including a New Lobby! and additional dining options. Thanks again for your feedback and we hope you'll consider giving us a chance on your next visit to Charleston.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Harrisburg, North Carolina
Level 6 Contributor
132 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed October 5, 2012

This hotel is my favorite place to stay in Charleston. While you do need a car or cab to the historic district, parking is easy, the common areas including the 3rd floor outdoor bar and the fire pits are great and the Concierge Lounge is great. Ingress and Egress is not bad once you learn the area.
Stayed for a night this week, which was my 9th or 10th stay at the property.
The Charleston weather is brutal, but the hotel is starting to show some wear. Black mold and peeling stucco in the stairwell, peeling paint on my room door and the closet door. White "chalk" around the windows. Just time to do a little refurbishment based on the rack rate for the hotel.
Despite other reviews, I think the beds sleep fine, there are always 5 pillows on each bed, and the flat screen TV's are current. Great River or Citadel views from the rooms and the rooms on one end of the hotels have small balconies that look out over the river and the sunset.
I'll stay here again next time I'm in the area, just hope to see a little fresh paint.

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank coastal_confessions
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, October 11, 2012
Thank you for your review, and it is great to hear that this is your favorite place to stay in Charleston. In this city that is high praise.

Perfect maintenance is a standard that we always strive for and is certainly a continuous process. While this time of year is always a challenge......having come out of the summer and going right into the busiest months of the year....... I assure you that we will continue to strive to offer the best possible product to our guests. I appreciate your suggestions, and will certainly bring them to the attention of our maintenance department.

Thanks again, and thank you for making us your lodging choice.

Regards,
Molly Prochazka
Asst General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Jersey
Level 3 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed October 4, 2012

Currently (October 4, 2012) there is a major construction site next door to this hotel. They are building a Hilton Garden Inn. They are using giant noisy machines to drive massive concrete pillars into the ground. So if you're at the hotel, you get to hear, bang bang bang...all day long. Assume this will be going on for some time.

However, this is still a good hotel for it's location and value. It's not too far from everything and is as about half the price of hotels in the downtown district. They do have a shuttle for $6/day all day so you can use that instead of driving. Also the free trolley goes nearby so getting around is pretty easy. Ask for a room with a view and a balcony.

The rooms are nicer than some of the Courtyards I've been to, so I was pleasantly surprised. Flat screen TV, microwave, fridge. But the TV channels are very limited; a bit pet peeve of mine. No Bravo, or HGTV. All in all a good place to stay in Charleston if you're looking for value. Just bring your earplugs.

Room Tip: Not all the rooms have views or balconies, so ask for them if you can.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StaySixForever
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, October 11, 2012
Thank you for your great feedback regarding you stay with us. We agree that the Courtyard-Waterfront is a great location in terms of its value, and its unique waterfront location. The construction next door is inconvenient, but should not detract from the Charleston experience.

Thanks again, and we hope we will have the chance to serve you again on a future visit.

Regards,
Molly Prochazka
Asst General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Greenwood, SC
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed October 1, 2012

Common areas are nice, and the rooms was clean and well equipped. The bed, however, was horrible. It was hard as a stone. The traffic pattern trying to get to the property presented a challenge, and the construction next door made things interesting. We won't stay here again.

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lemily646
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, October 11, 2012
Thank you for your comments regarding your recent stay, and I am sorry that your experience fell short of you expectations.

Unfortunately there is road improvement work and construction going on around the hotel at this time. This type of activity is temporarily disruptive, but is part of being in a dynamic city like Charleston. Ultimately both projects will make this part of Charleston, on the beautiful Ashley River, an even more desireable place to be.

Once again, thank you for your comments, and we hope to see you back on the Waterfront soon.

Regards,
Molly Prochazka
Asst. Gen Mgr
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Clearwater, Florida
Level 3 Contributor
21 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 30, 2012

This hotel was a gem, lovely outdoor pool and great patio overlooking the marina. Excellent breakfast the service was really friendly and efficient. We were greeted so warmly at the front desk and the only negative is the construction going on adjacent to the property it will be challenging for about a year. The hotel is very convenient to the Historic District and I would stay there again

Room Tip: Get a room on the side away from the construction
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  • Stayed September 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JudyM39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, October 2, 2012
Thank you so much for your glowing review! "Oasis" is such an excellent one-word description of our hotel. Our patio overlooking the harbor is like Mexico-in-Charleston! Our Front Desk Associates love what they do! They love people and go the extra mile on a daily basis to ensure that our guests are happy. We pride ourselves on our genuine Southern Hospitality!

I am in constant communication with the project managers for the construction going on next door. We do have some noise during the weekdays but we have agreed on a work schedule that allows them to finish the job and have the least amount of impact on our guests. We are doing the best we can with something we have little control over...and we are doing it with a SMILE!!!

Hope to see you again in the future!
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Connecticut
Level 6 Contributor
685 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 230 helpful votes
Reviewed September 26, 2012

We had a pleasant stay at this Marriott. We did not have an upgraded room but we were satisfied with the accomodation. Our room was relatively spacious. Bathrooms were fresh. The room was clean. Good flatscreen TV with premium channels. Small refrigerator etc. Wifi was spotty. Breakfast was typical Marriott. Watery coffee. It's more of a convenience than anything else. Staff was very accomodating and helped answer any questions we had. Snacks near the front desk. M&Ms, lemonade, cupcakes etc. Outdoor seating was very nice. Especially at twilight with a glass of wine. BTW the Ipad works well in the outside seating area.Nice pool and view of the water round out the amenities. One quibble. The bar prices are high for very cheap wine. I think $7.00 for a small glass is a bit much.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ARJACT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CYCharlestonMgr, Manager at Courtyard Charleston Waterfront, responded to this review, October 2, 2012
Thank you so much for your review! I appreciate your feedback. We work hard to constanstly improve the quality of service and cleanliness through training and retraining of our associates. We pride ourselves on the cleanliness of the hotel. Thank you for pointing it out!

We also consider suggestions regarding our pricing. I will discuss your comments regarding the price of our wine with my accountant and perhaps an adjustment is in order!

WiFi in our hotel can be slow at times, primarily when we have many guests accessing it at one time. To protect our guests we have a very selective firewall, the downside is that it can be slow at times.

Thank you again for your helpful comments. We hope to see you again in the future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard Charleston Waterfront

Property: Courtyard Charleston Waterfront
Address: 35 Lockwood Dr, Charleston, SC 29401-1122
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Charleston
#33 Business Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard Charleston Waterfront 3*
Number of rooms: 178
Official Description (provided by the hotel):
Discover Courtyard Charleston Waterfront, located just minutes from the heart of downtown Charleston, SC. Unique among hotels in Charleston, guests can experience stunning views of the Ashley River while enjoying our hot breakfast options, unwinding on our beautiful terrace, swimming in the outdoor waterfront pool, relaxing by our fire pit or whirlpool, or resting in their spacious guest room. Our stunning hotel is a short drive from the city's top destinations including; the shopping on King Street, the downtown market, historic plantations, and military parks. This unique hotel offers a 24 hour fitness center and a business center. Join us each morning in The Ashley River Cafe for a delicious breakfast buffet. If you're looking for something quick, our waterfront Charleston hotel offers a 24-hour market with snacks, beverages, soups, sandwiches and salads. Our Charleston, SC meeting space is ideal for intimate rehearsal dinners, meetings, and social events. Experience true luxury accommodations at the top waterfront hotel in Charleston, Courtyard Charleston Waterfront. An unforgettable retreat. ... more   less 
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Also Known As:
Courtyard By Marriott Charleston Waterfront Hotel Charleston
Charleston Courtyard
Charleston Marriott

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