We stayed here for 8 long, miserable days. We would have gladly checked out after the first night, but upon check-in we had to initial a statement that read "After check-in, any individual departing prior to their scheduled departure date will be charged an early departure fee of 50% of the room rate plus tax." Which we were told was the ENTIRE length of the stay. Had we known what we were getting into, we'd have left right then, but we didn't so we were stuck. Our room had a view of a brick wall. Not a deal killer, but not enticing. The room was furnished in extremely shabby, beat-up, old--not antique, just old--furniture that was cheap when it was new. The wallpaper was peeling off the walls. The towel rack and one tiny shelf in the bathroom were pulled out of the wall on one side. The bathtub had evidently been refinished with some plastic-type material at one time--which also was peeling and flaking off. The carpeting was dirty enough to make going barefoot not a good idea. The room was so dingy, dark and depressing, that any time spent there was miserable. Occasionally we got replacement styrofoam cups for water and coffee, but real glasses or cups--forget about it. But the real kicker--we were there for 8 nights and they didn't change our bedding, even after I asked twice. I'm all for conservation, and I don't need the bedding changed daily--but come on--for these prices, you kind of expect some sort of service. (The staff was not friendly--except for the bellmen and the concierge.) The instructions on the phones are outdated, so retrieving messages was tricky. The elevators were slow--but not unexpected in an old hotel--however, the up and down indicator lights were burned out on 2 of the 3 elevators, so you just had to take your chances on which direction you'd be going when you stepped on. Parking is an additional $12/day--and they don't take credit cards or checks for that. You must pay in cash when you take your car out of the lot. (Valet parking costs $15/day.) And, for those of you who pay by debit card, they immediately take out one day's stay plus an additional $30--I don't know why, but there's a sign on the front desk stating this. I'm not particularly hard to please, and I've traveled quite a bit--including Europe where most rooms are very small and lack amenities. What really counts is good service, clean rooms, and someplace in the hotel where one can sit outside or in comfortable common areas. This hotel has to be the only one in historic Charleston that doesn't have a courtyard. Honestly, staying here really lessened our enjoyment of our trip. Do yourself a favor--there's many, much nicer places to stay within 1 block of here. Do that instead.
- Official Description (provided by the hotel):
- Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more less
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- Also Known As:
- Francis Marion Charleston
- Hotel Francis Marion