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“Ice storm turned positive”

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Francis Marion Hotel
Ranked #24 of 61 Hotels in Charleston
Certificate of Excellence
Highland, Indiana
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Ice storm turned positive”
5 of 5 bubbles Reviewed February 8, 2014

After having my flight cancelled from charlotte to Charleston and driving three hours, I was happy to be staying at the Francis Marion during the ice storm!! The entire town was shut down, and employees had to stay at the hotel to take care of us - they were nothing but positive and friendly. Even after securing one of two flights out the next day from the airport, the hotel did not demand additional charges (which they could) for a late check-out. Excellent food at the restaurant, and free wi-fi at reasonable prices - Thanks Francis Marion - I'll be back!

Stayed January 2014, traveled on business
Helpful?
Thank Sunseeker37189
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, February 9, 2014
Although I'm sorry the weather was so bad when you were here, I'm thrilled that it didn't ruin your trip! Thanks for following up with such a lovely recommendation. I hope your return trip went off without a hitch!

Safe travels,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,753 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
New York, NY
Level Contributor
562 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 235 helpful votes
4 of 5 bubbles Reviewed February 7, 2014

Great location & a very helpful staff make up for the relatively small rooms. There's a Starbucks in the lobby and the hotel's restaurnt is pretty good as well. If you get a good rate, jump at it! Hope this is of help.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank damg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, February 9, 2014
Thanks for recommending us! It's great to hear we won you over with not only our convenient location, but also our attentive staff. We'd love to have you back next time you're in Charleston!

Safe travels,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hastings on Hudson, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed February 4, 2014

I recently attended a conference that was located at this hotel. I was very pleased with all aspects of my stay. Food at restaurant was surprisingly excellent! I plan to return as soon as I can so that I can take the time to explore this jewel of a city.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fenshrink
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, February 6, 2014
As you probably noticed when you were here, our location is a great jumping-off point for exploring the city! We can't wait to have you back to take advantage of all Charleston has to offer. Just let us know when you're heading down!

'Til then,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed February 4, 2014

I stayed at this hotel with three friends over Memorial Day Weekend 2013 and we had a great time. Our room had two queens beds and was spacious enough for the four of us. We got a pretty good rate, considering it was a holiday weekend (They actually charged a pretty high rate for certain days and less for others, but it evened out well).

The hotel has a grand lobby and is in a great location to town. We were able to walk or take the free bus everywhere. There is a Starbucks attached to the hotel, which is quite convenient. There was also a huge Farmer's Market right across from the hotel during the weekend, which we frequented both days. All in all, this is a solid place to stay.

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nikki A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, February 6, 2014
Thank you, Nikki! I'm so glad you and your friends decided to spend a long weekend with us last year. We'd love to have you back next time you're down this way!

Safe travels,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Lauderdale, Florida
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed February 4, 2014

The Francis Marion was a very beautiful, historic hotel within walking distance to everything you want to experience in Charleston. It was immaculately clean. The staff was very friendly and helpful. I would definitely stay at this hotel again.

  • Stayed February 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sherrie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, February 6, 2014
We'd love that, Sherrie! Thanks for following up with us after your stay. I know our staff will appreciate your compliments!

All the best,
Gayle Karolczyk, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
orlando florida
Level Contributor
26 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed February 1, 2014

I recently stayed here for a business meeting and was pleasantly surprised. We typically stay at large chain hotels so I wasn't sure what to expect. The place was a little quirky (my room had two bathrooms, albeit tiny bathrooms). The service was great, everyone was super friendly. The rooms were clean. The meeting rooms were comfortable and the locations was great.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank terryfl1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, February 3, 2014
I appreciate you giving us the opportunity to show you what we're all about! Thanks for following up with us after your stay. I hope you'll think of us next time you're headed to Charleston!

Safe travels,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aiken, South Carolina
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 31, 2014

The staff of the Francis Marion did a superb job of working with me to plan and execute recent business meeting. Jessica (Sales & Meeting Manager) was very efficient and made each step of the process very easy, even on relatively short notice. The meeting rooms, AV support and meals were exceptional. The sleeping rooms are well appointed and comfortable. The staff is friendly and responsive. Located on the corner of King & Calhoun, the hotel is convenient to many of the restuarants and activities that visitors to Charleston want.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jim T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FMH_Manager, Manager at Francis Marion Hotel, responded to this review, February 3, 2014
It was our pleasure to host your meeting, Jim! Thanks for thinking of us when you were planning your event. We'd love to have you back again soon — whether for business or pleasure!

Thanks again,
Gayle Karolczyk, General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Francis Marion Hotel

Property: Francis Marion Hotel
Address: 387 King Street, Charleston, SC 29403-6468
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Charleston
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#5 Spa Hotel in Charleston
#13 Business Hotel in Charleston
#15 Luxury Hotel in Charleston
#21 Family Hotel in Charleston
#24 Romantic Hotel in Charleston
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Francis Marion Hotel 4*
Number of rooms: 234
Official Description (provided by the hotel):
Experience unsurpassed views of the historic harbor at the Francis Marion Hotel, the only high-rise hotel in Charleston’s historic district. All 234 guest rooms including 10 Suites and 7 Penthouse Suites are tastefully furnished for today’s sophisticated traveler, and provide modern conveniences from wireless Internet access, voicemail and data ports to on-demand movies. ... more   less 
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Also Known As:
Francis Marion Charleston
Hotel Francis Marion

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