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Candlewood Suites Bluffton-Hilton Head
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Reviews (277)
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Reviewed January 2, 2013

I spent this past Christmas at the Candlewood Suites at Bluffton/Hilton Head. The staff was wonderful and the hotel was great. Clean and nice rooms with all the supplies to make the stay comfortable. If you have the chance you must stay.

  • Stayed: December 2012, traveled as a couple
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Thank Francis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed November 8, 2012

It was nicer than any other Candlewood we stayed in, because it was new. The kitchen was very pretty with the granite countertops, but the stove was VERY slow in heating.

Overall, very clean and fresh, but the space was quite crowded in the king studio. It was quiet as well.

The mattress was comfortable, but the heavily textured waffled blanket felt very rough through the sheets, reducing the comfort level of the sleep experience.

Really liked the high vanity in the bathroom. Towels, because they were textured, felt rough....and they smelled like cigarette smoke and were not bleached white. They had a dingy look to them.

I had a mixed bag in terms of staff. The night staff on Nov. 2nd and 3rd were not very courteous or friendly. Perhaps this is their second job and they were worn out. That is the impression that we got. However, the day statt, namely Darlene, was very accomodating and cheerful. She made our stay much more pleasing. If it weren't for her, I would have given the staff a rating of 1.

Room Tip: Do NOT get a room on the 4th floor if you are not a smoker!! It is a partially smoking floor. We got out of the elevator and people were hanging out their doors smoking....and the smoke smell hits you very strongly! We had to ask for a different floor, which was smoke-free and it was fine.
  • Stayed: November 2012, traveled on business
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1  Thank fluffynarnia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel B, General Manager at Candlewood Suites Bluffton-Hilton Head, responded to this reviewResponded November 12, 2012

We are pleased to hear that you enjoyed many of the special touches that Candlewood Suites offers. We strive to ensure that all guests have a great experience. I am disappointed to hear that you felt our evening staff was not up to par as these employees usually get rave reviews from most guests. Thank you for taking the time to review Candlewood Suites and we hope to see you again in the near future.

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Reviewed October 7, 2012

Comfortable, safe, clean room with kitchen. Everything you could need was there in the kitchen area. Even had a laundry/exercise room. The staff was fantastic. Free parking. Walking or short-drive distance to restaurants. Easy drive to Bluffton or Hilton Head. Only stayed a night, next time will stay longer.

  • Stayed: September 2012, traveled solo
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Thank alibythesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel B, General Manager at Candlewood Suites Bluffton-Hilton Head, responded to this reviewResponded October 10, 2012

Thank you for your kind words. We are pleased that you enjoyed the many amenities that Candlewood Suites offers. We look forward to your return with a longer stay!

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Reviewed October 2, 2012

This place was $100 less (over 4 days) than other places nearby, so we booked. We didn't realize until we got there that there was no housekeeping service! Well, there is once a week! Anyway, the front desk was very nice about exchanging towels when needed and providing coffee and such - but we had to go to the desk to do so. Odd. At first, I was a little miffed, but then I realized that no one changes their sheets and towels everyday anyway, so for the price, it was A-okay. While there was no breakfast, the room had a large refirgerator, s tove, a dishwahser and a microwave. There was a nice pool, the place was clean and quiet. I would recommend it, especially to save a few bucks!

Room Tip: We had room 205 - quiet.
  • Stayed: September 2012, traveled as a couple
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1  Thank karin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel B, General Manager at Candlewood Suites Bluffton-Hilton Head, responded to this reviewResponded October 5, 2012

Candlewood Suites is an extended stay brand by IHG and like other extended stay brands we have weekly housekeeping service and we have sizeable suites which have full kitchens, which is the main reason why Candlewoods do not serve a complimentary breakfast. Due to this, our rates are normally lower than most hotels. Part of our front desk check in procedures is to assist guests in explaining our unique features. Though it might be a strange concept to few, our guests predominantly love our rooms, but especially our helpful, caring staff. We are glad you would recommend us in the future and thank you for staying with us.

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Reviewed September 29, 2012

This is the first time we stayed at a Candlewood and it was quite nice. The only thing I missed was breakfast but they let us know up front we had to cook our own. I would stay again since the hotel was extremely clean.

  • Stayed: September 2012, traveled as a couple
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Thank Tafferdills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mintha W, Director of Sales at Candlewood Suites Bluffton-Hilton Head, responded to this reviewResponded October 1, 2012

Thank you for taking the time to review our hotel. We are thrilled that you enjoyed your first Candlewood Suites experience. Hopefully, you enjoyed the full kitchens with cooktop stoves, pots, pans, dishes and utensils, all designed for your convenience in your room. We hope you can return to visit in the near future!

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