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“Great place”

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Candlewood Suites Bluffton-Hilton Head
Ranked #4 of 6 Hotels in Bluffton
GreenLeadersBronze level
Wilmington, North Carolina, United States
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Great place”
Reviewed January 2, 2013

I spent this past Christmas at the Candlewood Suites at Bluffton/Hilton Head. The staff was wonderful and the hotel was great. Clean and nice rooms with all the supplies to make the stay comfortable. If you have the chance you must stay.

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Francis C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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253 reviews from our community

Traveler rating
    127
    69
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    10
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (68)
Date | Rating
  • English first
  • German first
  • Portuguese first
  • Any
English first
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 8, 2012

It was nicer than any other Candlewood we stayed in, because it was new. The kitchen was very pretty with the granite countertops, but the stove was VERY slow in heating.

Overall, very clean and fresh, but the space was quite crowded in the king studio. It was quiet as well.

The mattress was comfortable, but the heavily textured waffled blanket felt very rough through the sheets, reducing the comfort level of the sleep experience.

Really liked the high vanity in the bathroom. Towels, because they were textured, felt rough....and they smelled like cigarette smoke and were not bleached white. They had a dingy look to them.

I had a mixed bag in terms of staff. The night staff on Nov. 2nd and 3rd were not very courteous or friendly. Perhaps this is their second job and they were worn out. That is the impression that we got. However, the day statt, namely Darlene, was very accomodating and cheerful. She made our stay much more pleasing. If it weren't for her, I would have given the staff a rating of 1.

Room Tip: Do NOT get a room on the 4th floor if you are not a smoker!! It is a partially smoking floor. We g...
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  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fluffynarnia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel B, General Manager at Candlewood Suites Bluffton-Hilton Head, responded to this review, November 12, 2012
We are pleased to hear that you enjoyed many of the special touches that Candlewood Suites offers. We strive to ensure that all guests have a great experience. I am disappointed to hear that you felt our evening staff was not up to par as these employees usually get rave reviews from most guests. Thank you for taking the time to review Candlewood Suites and we hope to see you again in the near future.
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Salem, MA
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 7, 2012

Comfortable, safe, clean room with kitchen. Everything you could need was there in the kitchen area. Even had a laundry/exercise room. The staff was fantastic. Free parking. Walking or short-drive distance to restaurants. Easy drive to Bluffton or Hilton Head. Only stayed a night, next time will stay longer.

  • Stayed September 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alibythesea
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel B, General Manager at Candlewood Suites Bluffton-Hilton Head, responded to this review, October 10, 2012
Thank you for your kind words. We are pleased that you enjoyed the many amenities that Candlewood Suites offers. We look forward to your return with a longer stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bettendorf, Iowa, USA
Level Contributor
136 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 79 helpful votes
Reviewed October 2, 2012

This place was $100 less (over 4 days) than other places nearby, so we booked. We didn't realize until we got there that there was no housekeeping service! Well, there is once a week! Anyway, the front desk was very nice about exchanging towels when needed and providing coffee and such - but we had to go to the desk to do so. Odd. At first, I was a little miffed, but then I realized that no one changes their sheets and towels everyday anyway, so for the price, it was A-okay. While there was no breakfast, the room had a large refirgerator, s tove, a dishwahser and a microwave. There was a nice pool, the place was clean and quiet. I would recommend it, especially to save a few bucks!

Room Tip: We had room 205 - quiet.
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  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank karin h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel B, General Manager at Candlewood Suites Bluffton-Hilton Head, responded to this review, October 5, 2012
Candlewood Suites is an extended stay brand by IHG and like other extended stay brands we have weekly housekeeping service and we have sizeable suites which have full kitchens, which is the main reason why Candlewoods do not serve a complimentary breakfast. Due to this, our rates are normally lower than most hotels. Part of our front desk check in procedures is to assist guests in explaining our unique features. Though it might be a strange concept to few, our guests predominantly love our rooms, but especially our helpful, caring staff. We are glad you would recommend us in the future and thank you for staying with us.
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Toronto, Canada
Level Contributor
139 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed September 29, 2012

This is the first time we stayed at a Candlewood and it was quite nice. The only thing I missed was breakfast but they let us know up front we had to cook our own. I would stay again since the hotel was extremely clean.

  • Stayed September 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tafferdills
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mintha W, Director of Sales at Candlewood Suites Bluffton-Hilton Head, responded to this review, October 1, 2012
Thank you for taking the time to review our hotel. We are thrilled that you enjoyed your first Candlewood Suites experience. Hopefully, you enjoyed the full kitchens with cooktop stoves, pots, pans, dishes and utensils, all designed for your convenience in your room. We hope you can return to visit in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 14, 2012

This hotel is in a great location if you want to be near Parris Island, and Hilton Head. We stayed at this hotel for 5 days. It was clean, and the staff was very friendly. There are two really good resturants within walking distance, The Oaktie Ale House, and the Upper Crust pizza. We used the grills that hotel had on site, by the pool. The grills could have used some upkeep, but they did work. The pool was well maintained. Since there was no daily house keeping, we were able to switch out towels during our stay. I'm very picky about hotels and their cleanliness. In college I worked at two different hotel chains, and I know the short cuts many housekeepers take. I won't let me kids or put anything on a bed till I checked it for cleanliness and bed bugs. Had no issues with this hotel. Having our dog with us we put on the dog floor, we only heard the other dogs when we would walk down the hall with our dog. They have a great pet area to walk you dog. We stay at this hotel again.

Stayed August 2012, traveled with family
Helpful?
2 Thank P J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Loxley, Alabama
Level Contributor
91 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed August 12, 2012

This is a nice hotel with clean rooms, but we would never stay here again. If you stay, be sure you check credit card charges afterwards. Even though we had purchased our room online, when we checked in we were asked to leave credit card info for "incidentals." I thought this was odd as I never had to do this before, but I thought "whatever." We noticed a week later that there was a charge on our credit card for food we did not purchase. I had to call the hotel three different times to question this. Whoever the lady was that finally issued the refund said, "Okay, I will issue the refund THIS time." She tried to give an explanation that someone probably called down for food and gave the front desk our room number. I'm sorry, but I don't buy it. I feel they have dishonest employees. I have never had an experience like this before.

Also, there is no ice machine. When my husband ask if the hotel had one, the front desk attendant said "nope." It was somewhat rude. If you need ice bring your own. You have to wait for the fridge to make it which will take hours.

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank stepstephenson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mintha W, Director of Sales at Candlewood Suites Bluffton-Hilton Head, responded to this review, August 16, 2012
I am sorry to hear that your stay was less than perfect. It is standard policy of most hotels to take a credit card at check-in for incidentals. The charge for food probably occurred in our Cupboard which has an honor system. Sometimes guests mistakenly write the wrong room number on the charge slip. Candlewood Suites is an extended stay hotel brand that does not have ice machines since there are icemakers in every room.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Candlewood Suites Bluffton-Hilton Head

Property: Candlewood Suites Bluffton-Hilton Head
Address: 5 Young Clyde Ct, Bluffton, SC 29909-7545
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Bluffton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Bluffton
#3 Business Hotel in Bluffton
#4 Romantic Hotel in Bluffton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Candlewood Suites Bluffton-Hilton Head 2.5*
Number of rooms: 124
Official Description (provided by the hotel):
At the Candlewood Suites Bluffton, we put the amenities where they count in your room. Our guests can cook meals in their fully equipped kitchen, relax in the recliner while watching movies from our free movie library. Business travelers will work more efficiently utilizing the executive desk with speaker phone and free high-speed Internet. Candlewood Suites Bluffton is within walking distance of many favorite restaurants. For those guests that prefer to dine in , our Candlewood Cupboard provides breakfast, lunch, and dinner options, as well as sodas, snacks, and ice cream. Candlewood Suites Bluffton provides our guests a free fitness center and a comfortable place to do laundry in our free guest laundry room. Much larger than the average hotel room and more affordable than a corporate apartment, the Candlewood Suites is the perfect home away from home for relocation, project, temporary assignment or training needs. Unlike a corporate apartment, the Candlewood Suites does not require a lease or minimum length of stay. Whether traveling for business or leisure, for one night or several months, Candlewood Suites Bluffton is the solution to your temporary housing needs. ... more   less 
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