My husband and two children stopped at the big apple very recently. Upon entering the big apple it was immediately apparent that the cafeteria style restaurant was really unorganized. Ordering food was a challenge since after you place your order you have to stand in limbo not being sure where your food is supposed to be picked up. Although there is a labeled 'pick up' area our food was definitely not coming there. I asked the staff where we were supposed to pick up our pizza order and she replied 'I am not sure!'. Lots of people standing near me were also complaining as we were all confused. When travelling with young children this is not good! My husband had to stand at the pizza stand and I stood at the pick up window trying to get our food. Our order ended up getting mixed up with another family and one of our pizza slices was wrong. I took the pizza slice back and asked very politely if we could have the slice I payed for and she told me off! I told her it was confusing when we tried to get our order and she told me that since I "messed it up" food was going to be waisted and thrown in the garbage. The petting zoo was also dirty and their llama looked as though it had eye infections. The free mini golf was great but that in itself is not enough to make me want to stop there again.
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