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“Nice Hotel....don't come for the food”

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Comfort Suites Beaufort
Ranked #9 of 15 Hotels in Beaufort
Certificate of Excellence
GreenLeadersSilver level
Sarasota
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Nice Hotel....don't come for the food”
4 of 5 bubbles Reviewed May 8, 2013

Everything about this hotel was nice enough ~ comfy beds, granite bathrooms, plenty of space in the room, pleasant staff. However, the hot breakfast was nothing short of horrible. The eggs are like rubber, the bacon cheap and greasy. For as lovely as the hotel is, I believe they could spend a little money on a decent quality of food in the morning. Cold items were fine. Great, central location.

Room Tip: View of parking lot, but you're not there for the view!
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  • Stayed May 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diane L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie L, Director of Sales at Comfort Suites Beaufort, responded to this review, May 12, 2013
Thank you for your comments. We always want to hear about our guest experiences at our hotel (good or bad). We are glad to hear that you enjoyed you stay with us. In regards to the breakfast items, we are in the process of evaluating the items we currently serve and making any changes that are needed. We will be looking forward to seeing you again on your next visit to Beaufort, SC

Respectfully,
Laurie A. Lawrence
President of Sales & Marketing
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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550 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (119)
Date | Rating
  • English first
  • German first
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  • Any
English first
Cassatt, SC
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed May 5, 2013

Great stay. Front desk staff was very helpful, they gave me extra pillows for our room, looked up the local drive in theatre for movies playing and their times. Every staff member that we came in contact with was professional and very courteous...We had a king room and it was clean and very comfortable...the continental breakfast was great, the eating area was clean and as the tables emptied, there was someone cleaning the table and refilling the breakfast...We will stay here again.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sheri B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie L, Director of Sales at Comfort Suites Beaufort, responded to this review, May 7, 2013
Thank you so much for your great comments. We are always delighted when we here that our guests enjoyed their stay with us. We will certainly pass these comments on to the staff and we will be looking forward to seeing you and your family again in the future.

Respectfully.
Laurie A. Lawrence
President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marion, South Carolina
Level Contributor
9 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed April 28, 2013

This place was over priced and underwhelming. The "free" breakfast was limited and not inviting.The food was cold or lumpy and a very limited choices of things. And while we were eating, the staff came in early and started taking things off. We had to ask them for items to be left in the place. The bath room has no exhaust fan or a way to take a bath if needed, only showers. It was loud. you could hear people talking in the next room and stomping over head. Elevators were small and slow. With only 3 floors being serviced one would think it would be better. The "free" wifi was on and off at best, and when I attempted to call about service for it, there was no way to get a line to contact them. At $266.00 for two nights I just expected more.In a city with so many options, these people should try a lot harder. I love Beaufort and plan on returning, but I will never stay here again.

Room Tip: Go somewhere else, unless everything else is full.
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Logon17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBeaufort, Director of Sales at Comfort Suites Beaufort, responded to this review, April 29, 2013
Thank you so much for your comments. We always appreciate hearing from our guest about their stay with us. Please allow me to take a minute to tell you how disappointing it is to hear that you were less than 100% satisfied with your stay at our hotel. I assure you the problem that you encountered with our breakfast staff and the breakfast items are not normal for our hotel and are being addressed immediately.

We would greatly appreciate it if you would give us another try if you are ever in the Beaufort, SC area again.

Respectfully,
Laurie A. Lawrence
President of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Liberty, South Carolina
Level Contributor
4 reviews
5 of 5 bubbles Reviewed April 27, 2013

We have visited this hotel twice a year since it opened. The personnel are always courteous and helpful with any needs. The rooms are always clean and comfortable. This along with the reasonable rates keep us coming back

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CSBeaufort, Director of Sales at Comfort Suites Beaufort, responded to this review, April 29, 2013
Thank you so much for the great comments. We are always delighted when our guest as satisfied with their stay. We will certainly be looking forward to having you stay with us again.

Respectfully,
Laurie A. Lawrence
President of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
5 of 5 bubbles Reviewed April 24, 2013

Hello, my name is Mariana Jauregui. Im from Laplace Louisiana, first time staying in a Comfort Suites or in South Carolina and i must say the service is outstanding!!! Ms.Teresa the receiptionst was amazing, never met such a kind hearted person at a desk. She helped me out with her kindness with getting a room that I even called back to ask for her. When I called I spoke with Ms. Gina who was also the sweetest person and helped a lot. Im coming for my boyfriends graduation in Parris Island and am so excited to be staying at this hotel with the people who made it feel as if I'll be home. Thank you for your amazing services and God bless.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarianaRenee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie L, Director of Sales at Comfort Suites Beaufort, responded to this review, April 26, 2013
Thank you so much for your kind comments. We take pride in our staff members and it shows in the way they take care of our guest, both before they reach our front door and while they are in out hotel. We are certainly looking forward to seeing you in May and please send out congratulations to your boyfriend on his Marine Corp Graduation.

Respectfully,
Laurie A. Lawrence
President of Sales & Marketing.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania, United States
2 reviews
2 of 5 bubbles Reviewed April 18, 2013

My son had not seen his daughter in 18 months, so we traveled to Beaufort from Pittsburgh to stay a few days to be with her. We booked online because of the great photos of a nice breakfast buffet and beautiful swimming area. We arrived at 4 in the morning and went directly to bed. When we got up to use the buffet, we had to wait 20 minutes for eggs, bacon only arrived when we were done with our "meal". Fruits and pastries as shown on the website looked like they were purchased at Walmart.
The pool area was filthy and pool had black scum at the water line. The hot tub smelled extremely bad and had black mold all around the edge. We complained to management, got a refund and checked out ASAP. Would I stay again - NEVER!!!!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 338Susan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie L, Director of Sales at Comfort Suites Beaufort, responded to this review, April 19, 2013
Thank you for your comments. We greatly appreciate hearing how our guest feel about our hotel and about their visit with us.

Please allow me to fist take a minute to apologize for any and all inconvenieces you experienced while a guest at our hotel. I assure you the problems that you encountrered at our hotel are not normal and will be addressed immediately by the staff and management of the hotel. We would greatly appreciate the opportunity to have you as our guest again in the future so that you can see first hand that these issues are nor normal for us.

Respectfully,
Laurie A. Lawrence
President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 of 5 bubbles Reviewed April 17, 2013

I am EXTREMELY shocked to see some of the reviews on Trip Advisor! My Family and I have experienced awful service while dealing with the employees at the Comfort Suites in Beaufort, SC. This particular hotel was chosen because of previous stays with them ( by myself and 2 other family members). We were looking for several rooms during a holiday weekend for a family reunion. The Hotel was contacted 3 months in advance, a contract was drawn up by Gina ( "acting General manager"). Several family members called and made reservations. 2 weeks after the contract was made, we received notification from another family member that while he was trying to make a reservation, the group block had been CANCELED!!!! I called the hotel that same night and asked WHY and the clerk that evening said she couldn't help me and to call back the next day. After speaking with the Manager the next day I was informed that due to a "computer glitch" our rooms reserved were showing unavailable??????? I contacted coroporate and they "said" they would handle it.......Long story short, They DID NOT! We have been given the RUN AROUND and now have to settle for a hotel 15-20miles out of the way...This hotel's management is AWFUL and anyone looking to do business with them is in for dissapointment so you are better off looking elsewhere in Beaufort!

Signed,
Considerably Upset

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank alainak82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Laurie L, Director of Sales at Comfort Suites Beaufort, responded to this review, April 19, 2013
Thank you for your comments. As previously stated, the reservation problems that you have experienced are not normal for our hotel. There was indeed a computer problem that caused the errror in booking this group block. We take every step possible in ensure accurancy with all group block and individual reservations. I would again like to apologize for any and all inconveniences.

Respectfully,
Laurie A. Lawrence
President of Sales & Marketing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Beaufort

Property: Comfort Suites Beaufort
Address: 131 Big John Rd, Hwy 170 & New Hanover Park Beaufort, Beaufort, SC 29906-7347
Phone Number:
Location: United States > South Carolina > Coastal South Carolina > Beaufort
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Beaufort
#4 Business Hotel in Beaufort
#6 Family Hotel in Beaufort
#7 Romantic Hotel in Beaufort
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Suites Beaufort 2.5*
Number of rooms: 70
Official Description (provided by the hotel):
Come enjoy quality time with your friends and loved ones, at our 100% smoke free property. Where all of our rooms, are suites, better suited for entertaining and or relaxing. Serving up a full hot, and delicious buffet style breakfast, packed with healthy choices, you are sure to be ready for the day's challenges! Care to take a stroll after breakfast? We are nestled nearby the beautiful, Beaufort Waterfront Park and Hunting Island State Park, enjoy the scenery, bird watch, climb the 167 steps to the top of the Hunting Island State Park's Lighthouse. It's the only lighthouse in South Carolina that is open to the public today. Coming to see a loved one graduate from the famous Marine Corps Recruit Depot Parris Island? Marine Corps Recruit Depot Parris Island is located only eight miles from the Comfort Suites Beaufort. Making Comfort Suites Beaufort the ideal hotel for your stay needs. OORAH! Visiting the Naval Hospital Beaufort? Located at only six miles from the Comfort Suites Beaufort, drive time becomes just ten minutes! Looking for that perfect place to host your upcoming family reunion? We have plenty of suites available throughout the year to accommodate those large groups. Making sure that you are close enough to one another to enjoy, but not too close to annoy! Is a loved one attending University of South Carolina Beaufort? ... more   less 
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Also Known As:
Comfort Suites Beaufort Hotel Beaufort
Beaufort Comfort Suites

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