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Country Inn & Suites by Radisson, Beaufort West, SC
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Reviews (616)
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Reviewed September 18, 2013

I went to Hilton Head, SC to celebrate my birthday (09/14/2013) and had the worst lodging accommodations ever!! This was the WORST Country Inn that I have ever stayed in. The first room they gave us - room 229 - had a pissy odor - it was so strong you smelled it time you opened the door!! I could not take it and asked to be moved to another room immediately!!!! The cleaning staff DO NOT change the beds daily - the sheets were DIRTY, had hair and dirt on them AND the duvets had sex stains on them - it's obvious that they are never washed!!!! The carpet was not vacuumed and there were ROACHES in the rooms. There were cereal around and under the bed!! The furniture was falling apart - legs fell off the table - and there were not enough towels in the bathroom. The floor in the bath were NOT swept or mopped - it was awful! This hotel in not like the other Country Inns - and when we complained to the front desk staff, all they could say was "I'm sorry" - well that don't cut it... WE WILL NEVER STAY HERE AGAIN!!!!!!!!! Even the outside hotel appearance was not up to par - the building structure was dirty and rusty, there were dead plants in the front and the luggage racks were old and need to be replaced. The trash cans were close too sitting area, where people had so-called breakfast, flies were everywhere - couldn't even sit and eat in peace for swatting flies!! We ate out.....The hotel have a musty odor, the carpet throughout the hotel needs to be replaced!! They need to put money back into the hotel!!!

  • Stayed: September 2013, traveled as a couple
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2  Thank JackieR534
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded September 23, 2013

We apologize for the problems you encountered during your stay our hotel. Carlson Corporate is aware of issues such as this occurring at the hotel and we are taking the steps necessary to ensure this is corrected as soon as possible. The hotel is currently under new management and will also be doing as much as possible to make the necessary changes. We appreciate your feedback.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2013

My family & I stayed at this country inn & suites for one night in July 2013. Thankfully it was only for 1 night. Upon entering our first floor room, we were greeted to a very warm & musky room. Eventually the room did cool down, but the musky room smell remained. To put it in a nutshell the room just had a grimy feel to it. The grounds were in dire need of lawn maintenance. Would not stay here again.

  • Stayed: July 2013
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Thank Suzieqilvyou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded September 23, 2013

Thank you for taking the time to share your feedback. We apologize for the dissatisfaction of your stay. We take the time to listen to your constructive comments so we can continually improve our services. We hope for another opportunity to exceed your expectations.

If you would like to discuss your stay further, please contact Corporate Customer Care.

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Reviewed September 14, 2013

The room was not vacuumed at all but I let that pass, then when I started to eat my Danish it seemed to taste funny so when I flipped it over it was full of mold. The mananger would only discount off half of our room...

Room Tip: Please do not stay at this hotel, I'm still in shock that is all the manager would do for us. poor customer service at his end as a boss.
  • Stayed: September 2013, traveled with friends
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1  Thank Marine5993
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlson Hotels C, Online Customer Support at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded September 18, 2013

We are sorry to hear that you were not satisfied with the “Be Our Guest” Breakfast. Our goal is to ensure fresh food is provided and that each item is available for all of our guests. Your review gives us the opportunity to correct any deficiencies we may have in our service. If you would like to discuss your concern further, please call us directly at your earliest convenience.

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Reviewed September 3, 2013

I was in town for a last minute wedding and not only was the price very reasonable, but the room was clean, beds were comfortable, the staff was AMAZING, from the time we checked in until the time we checked out. Charming Southern Décor, provided for the feeling of an authentic stay in the lowcountry. Also notable that this hotel is the FIRST in the state of South Carolina to be certified as a green hotel. While I understand some other travelers concerns about fading carpets, I respect and applaud the owner of this establishment investing in something that may not win in the aesthetics department, but has cost FAR more than carpet or paint and the benefits are for generations. I will definitely recommend this hotel to my friends and family when staying in the Beaufort area.

  • Stayed: August 2013, traveled with family
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Thank Daytipper77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron T, General Manager at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded October 9, 2013

Truly appreciate you taking the time to write about the Country Inn and Suites in Beaufort, SC. "Thank You" for your kind comments as we are a "New" Management Company working hard to provide our Guests the Utmost in Guest Service. We are working hard to Update the Property to provide for that goal and hope when your travel needs take you back to beautiful Beaufort you choose us again!

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Reviewed September 1, 2013

We found that the quality of the total hotel was not up to par with the other chain hotels (Country Inn & Suites). First thing that I noticed is that the bath had no mat to give you better footing on the wet tub floor. Next, the free breakfast was not up to speed as other Country Inns have real plates and silverware where this on had paper plates with plastic utensils. Was a bit of a let down...

Stayed: August 2013, traveled as a couple
Thank John A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ron T, General Manager at Country Inn & Suites by Radisson, Beaufort West, SC, responded to this reviewResponded October 9, 2013

We truly appreciate you taking the time to write your review. We are a "new" Management Company that has just taken over the Property and our goal is to provide the Utmost in Guest Satisfaction. We know of the challenges presented and welcome them as we will thrive to make the improvements necessary to represent Carlson and our Company what our Guests expect and deserve. Hopefully when your travels take you back to Beaufort, SC you give us the opportunity to provide for your travel needs and witness the difference we are creating for all our Guests.

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