I took my family to the Ocean House for the day and night of Thanksgiving. My partner and I also stayed in July for a weekend and had a great stay, so we were very excited about the Holiday.
The Hotel is absolutely beautiful - incredible beachfront location, gorgeous rooms and common spaces - truly a stunner. We had two rooms - one a regular room on the third floor and the other a suite with a fireplace and large sitting area on the first. Both were wonderful.
We opted for the Thanksgiving buffet in the ballroom rather than the plated dinner at the restaurant. The food was good but the service was a bit harried. Not a big problem, would have done it again.
We had a really wonderful stay and left quite happy - However, there were some very serious problems with checkout/charges/authorizations after we'd left. Without going into too much detail, I was very unhappy to see that I had been charged more than twice what I signed for, and had additional large authorizations taken on my cards even after I'd paid in full.
I was, however, very happy and impressed with the professional manner in which hotel management handled my complaint. They admitted their error, were quick with their replies, and I'm happy with the way everything turned out.
This is a beautiful - and expensive! - hotel, and its location in the heart of Watch Hill on what I consider to be the nicest beach in Rhode Island, and the professional way that management dealt with my issue, will keep me coming back. For the price, the service at both the ballroom buffet and the front desk/checkout wasn't up to par and should be improved.
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- Also Known As:
- The Ocean House Hotel Watch Hill