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“Surprised at the Sheraton”

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Sheraton Providence Airport Hotel
Ranked #15 of 16 Hotels in Warwick
GreenLeadersBronze level
Reviewed April 3, 2014

I travel for a living and most airport hotels are quite unremarkable. From the pleasant night desk staff who not only checked me in but brought me a cup of warm cider after a long drive, to the well appointed fitness center to the gracious and delicious Manager reception/wine tasting, I have been very pleasantly surprised on my first stay! It is very clear that the entire staff is focused on providing an excellent guest experience. Well done, I'll be back!

Stayed: April 2014, traveled on business
Thank Reviewer_Ron
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded April 8, 2014

We are thrilled to know you will be back. Such a thoughful review from a frequent traveler is truly rewarding. The entire team truly cares about your experience with us. We look forward to your future visits. Although the surprise may be gone, we will still provide and excellent stay. Thank you for choosing Sheraton.

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481 - 487 of 779 reviews

Reviewed March 26, 2014

We had a very early flight the next morning so wanted a hotel located near the airport. Could use a bit of refurbishing but everything was very clean. We had a problem with an incorrect booking (our fault) and the Manager was very friendly and accommodating in resolving. Took us 8 minutes to get to the airport, which was great. Nice workout area. Nice sized pool, clean. We'd stay here again if in the area.

Room Tip: Don't stay in a room too close to the elevator or ice machines; noisy
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  • Stayed: March 2014, traveled as a couple
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Thank Peggy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded March 28, 2014

I am sorry about the booking problem, but I am glad that we were able to work it out. We try not to let any problem stand in the way of offering great service and we will always try to help with any issue that may come up. I am always glad when our guests find us to be friendly. We are in the process of planning our renovations for later this year. Stay connected for more details.

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Reviewed March 25, 2014

We liked this hotel overall. The staff at the front desk was super nice as was the server at the breakfast buffet on both mornings. The pool and exercise facility was nice and clean. Our only real complaint was how thin the walls are! At one point the person next door actually banged on our wall because he could hear our daughter singing (it may have been a bit early). This was after we could hear him snoring! The heater and a/c was sooo terribly loud we never turned it on.

Room Tip: Fifth floor rooms have access to the Club Lounge which was great.
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  • Stayed: March 2014, traveled with family
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Thank Denise G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded March 28, 2014

Thank you for staying with us. I am sorry about the noise issues. We understand the importance of a clean and quiet room. We are in the process doing preventive maintenance on all our heaters after a long and cold winter. I am glad to see that overall your experience was enjoyable and our team left you feeling welcomed. We appreciate you spending some of your family time with us.

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Reviewed March 23, 2014 via mobile

Everyone from Barbara and Felicia at check in and Alex at club level this place couldn't be nicer. So the hotel itself is slightly dated... the beds are comfy, the amenities are awesome (mini scrubby in the shower), and it it's clean! If i get stranded again i will stay here.

Stayed: March 2014, traveled solo
Thank ChefJefiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded March 28, 2014

Thank you for posting your review. The "best" is high praise and speaks to the true spirit of our team. Barb, Felicia and Alex are an important part of service team and I am very lucky to work with such great ambassadors for our hotel. You kind words are genuinely appreciated. We hope you don't get stranded, but if you do we would enjoy the opportunity to have you back.

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Reviewed March 19, 2014

Very comfortable hotel with all of the needed conveniences within walking distance. The in house restaurant and the staff are very friendly and like all of the other staff members of the hotel, they go the extra step to make you feel right at home at any meal. I would return here any time it am in the area

Stayed: March 2014
Thank Bill A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded March 27, 2014

Thank you for staying with us. I truly appreciate the nice comments about our team members. I am glad you found our location to be convenient for your needs. Our Blue Fire Grill has some exciting new changes and our service team is ready to welcome our valued guests for breakfast, lunch or dinner. We look forward to you next to RI.

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Reviewed March 13, 2014 via mobile

Round of applause for the Staff @ the Sheraton Providence Hotel, (a special thank you to Charletty & Melissa) Unbeatable hospitality and customer service, the room was clean and a roomy! Thanks for a wonderful experience! Keep up the good work!! -ana

Stayed: January 2014
Thank Itsana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded March 20, 2014

Thank you for recognizing the team. Charletty and Melissa will really appreciate the kind words. Our people do truly make the difference. We are fortunate to have such great guests and a team that genuinely cares about your experience. It makes our hotel a great place. Please come back and see us soon.

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Reviewed March 11, 2014

My wife and I got put in the Sheraton overnight due to a flight cancellation and they were absolutely wonderful and accommodating. We got upgraded to the club level where we were given free hors d'oeuvres and wine, and Alex in the club lounge was considerate and helpful. The rooms were spacious and incredibly comfortable and all of the staff was pleasant. We will definitely be using Sheraton in the future.

Room Tip: If you enjoy the finer side of life, consider upgrading to a club room. The extra amenities are defi...
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  • Stayed: March 2014, traveled as a couple
    • Value
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Thank Bryan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheraton P, General Manager at Sheraton Providence Airport Hotel, responded to this reviewResponded March 20, 2014

I am glad that your experience on this visit earned us your business in the future. Alex is a great ambassador for our team and everyone here cares about making you comfortable. We look forward to seeing you again soon.

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Additional Information about Sheraton Providence Airport Hotel

Address: 1850 Post Rd, Warwick, RI 02886-1501
Phone Number:
Location: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Warwick
#8 Business Hotel in Warwick
Price Range: $88 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Providence Airport Hotel 3.5*
Number of rooms: 206
Official Description (provided by the hotel):
Minutes from downtown, Sheraton Providence Airport Hotel puts you in reach of city attractions - close to shopping, entertainment, many Colleges and Universities, and the Roger Williams Zoo. ... more   less 
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Also Known As:
Sheraton Warwick
Warwick Sheraton

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