When I arrived at the hotel at 4:30 am after a 7 hr drive the desk attendant told me that while I had a confirmed reservation they did not have a room that I requested. How can a hotel give you a confirmed reservation and then tell you upon arrival that they don't have the room you reserved? Well according to Crowne Plaza management this is their policy. So if you need a specific kind of room like 2 doubles/queens for 4 people you may not get it here.
We got a king and a pull out but there were no blankets for the pullout except one thin blanket. For 2 nights we asked for an additional blanket and were told there were no blankets. Instead they brought up a pile of sheets that were dirty.
On the last night of our stay an extra ordinary staff person in charge of housekeeping took care of all of our
needs. While it seems like such a small request for a blanket for a pullout sofa so we could actually sleep 4 in our room, the front desk insisted there were none, She was amazing, polite, apologetic, and quickly resolved the problem. She followed up with us to be sure we were comfortable and saw us again in the lobby at checkout and thanked us for being a guest.
Too bad we didn't meet her the first night. Too bad there aren't more caring staff like hee at the Crowne plaza. It made the stay better. Now if only they would actually give you the room you reserved it might be a nice place to stay.
My advise is confront them when you call for a reservation and demand that they hold the room you actually reserve. Good luck. BTW there are several other hotels in close proximity to the airport so unless your business or event is at this hotel you may prefer to go to one of your other options.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel Providence Warwick Airport is centrally located in the heart of New England. Located in Warwick, RI just 8 minutes south of downtown Providence and 2 miles from Providence Warwick T.F. Green Airport. Newport, Boston, Foxwoods as well as many Rhode Island Beaches are nearby. The Crowne Plaza Hotel Providence Warwick offers 266 newly renovated, oversized guest rooms featuring the Crowne Plaza Sleep Advantage with comfortable new beds, guaranteed wake up calls, quiet zones, sleep CD and sleep amenities. Whether visiting Providence or Warwick for a meeting, wedding reception, or just a weekend getaway, the Crowne Plaza Hotel at the Crossings in Warwick RI is The Place To Meet. ... more less
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- Also Known As:
- Crowne Plaza Providence-Warwick Airport Hotel Warwick