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“Your reservation is not guaranteed here.”

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Crowne Plaza Providence-Warwick Airport
Ranked #10 of 16 Hotels in Warwick
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Your reservation is not guaranteed here.”
Reviewed April 14, 2013 via mobile

When I arrived at the hotel at 4:30 am after a 7 hr drive the desk attendant told me that while I had a confirmed reservation they did not have a room that I requested. How can a hotel give you a confirmed reservation and then tell you upon arrival that they don't have the room you reserved? Well according to Crowne Plaza management this is their policy. So if you need a specific kind of room like 2 doubles/queens for 4 people you may not get it here.
We got a king and a pull out but there were no blankets for the pullout except one thin blanket. For 2 nights we asked for an additional blanket and were told there were no blankets. Instead they brought up a pile of sheets that were dirty.
On the last night of our stay an extra ordinary staff person in charge of housekeeping took care of all of our
needs. While it seems like such a small request for a blanket for a pullout sofa so we could actually sleep 4 in our room, the front desk insisted there were none, She was amazing, polite, apologetic, and quickly resolved the problem. She followed up with us to be sure we were comfortable and saw us again in the lobby at checkout and thanked us for being a guest.
Too bad we didn't meet her the first night. Too bad there aren't more caring staff like hee at the Crowne plaza. It made the stay better. Now if only they would actually give you the room you reserved it might be a nice place to stay.
My advise is confront them when you call for a reservation and demand that they hold the room you actually reserve. Good luck. BTW there are several other hotels in close proximity to the airport so unless your business or event is at this hotel you may prefer to go to one of your other options.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
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Helpful?
Thank Digitalk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, May 5, 2013
Dear Digitalk,

Thank you for taking the time to share your feedback about your recent stay with us. It is great to know that after some initial issues our staff was able to address your concerns during your stay. We regret the disappointment you had with the service you received. Your review will be used to consider improvements needed and we hope that you can give us a chance to show what we have done. We hope you give us the privilege to continue to serve you in the near future.

Thank you again for your review and have a wonderful day!

Sincerely,

Karen C
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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350 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (71)
Date | Rating
  • English first
  • Italian first
  • Portuguese first
  • Spanish first
  • Swedish first
  • Any
English first
Watkinsville, Georgia
Level Contributor
70 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed April 11, 2013

We stayed here when we were packing up to move to Georgia. We chose this hotel because the award program had a 5,000 points a night promotion going on.

I have the Priority Club credit card; so that gives status in their program. When we checked in and got to our room, we had a huge room on the first floor directly across from some conference rooms.

We were very impressed with the room. The bed was very firm and comfortable and had great pillows. There was also a sitting area with a couch and chair... good for our luggage!

The bathroom area was very spacious and we even had a Jacuzzi in the room.

We were very impressed with the upgraded toiletries and we asked housekeeping for extras to take with us.

We were out of the room early each day and returned late at night.

We truly enjoyed this stay and had no problems whatsoever.

  • Stayed February 2013, traveled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank Hokies87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aptos
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 5, 2013

We stayed at the Crowne Plaza - Warwick to attend a family wedding in East Greenwich. We were scheduled to stay five nights at the hotel, but because our flight was delayed in Chicago for 36 hours, we only stayed three nights. When we arrived at the hotel, we requested a refund or hotel credit for the two nights missed, but the manager refused. Not a good start.

The next day when we returned from the wedding, we found our room's glass coffee pot, filter, coffee cups, and utensils in the bathroom sink with the hot water still running over the items. I complained to the housekeeping manager, but neither he nor the housekeeping staff ever returned to our room to clean up the mess! That night, a wedding had taken place in a large tent on the hotel property, so the loud music lasted well into the early morning. Worse, members of the wedding party were staying in the room next to ours and screamed to one another, yelling obscenities until 3:00am.

One positive note: The restaurant staff were all very friendly, professional, and accommodating. We enjoyed two meals at the restaurant and would recommend the venue to other travelers. Other than the restaurant, our stay at the Crowne Plaza - Warwick was a disaster!

  • Stayed August 2012, traveled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank PeterPoodle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, July 8, 2013
Dear PeterPoodle,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding our restaurant staff.

However, We’re sorry we fell below your expectation regarding housekeeping and the noise during your stay. We will address these points. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albany, New York, USA
Level Contributor
72 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
Reviewed April 1, 2013

My wife and I stayed at the Warwick Crowne Plaza for two nights over Labor Day weekend in 2012 for a bridge tournament. As you drive to the hotel, you pass a lawn of huge expanse that adds a grand and impressive ambience to the hotel and conference center. The hotel itself is very attractive, as are the meeting rooms and the guest room in which we stayed. We did not eat in the hotel restaurant, but the food provided in the hallway outside the bridge rooms was entirely adequate and reasonably priced.

A large tent was set up in the area outside our room, and a loud event took place inside the tent on Saturday evening. We returned to our room at 10:30 that night and the event ended promptly at 11:00 PM, so the noise was not a problem for us. However we could not have been in our room that evening, and we could not even have watched a movie in our room because the sound was so loud. Be sure to discuss the plans for the tent with hotel management before you accept a room assignment.

Room Tip: Beware of the tent
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  • Stayed September 2012, traveled as a couple
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    • Cleanliness
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Helpful?
Thank Danny38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Warwick, Rhode Island
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed March 29, 2013

My husband and I live in the area but were looking for a get away close to home. We are so happy we chose Crown Plaza. The staff was very helpful, the room was nice ,the bed was awesome best nights sleep ever. Alfreds lounge was excellent. We are planning our next get away in another month I can't wait!

  • Stayed March 2013, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank karen63_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level Contributor
125 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed March 24, 2013

Was here for a business meeting at the hotel. Front desk was friendly, room was ready, clean and fresh. Bed was comfortable and good night sleep was had. Wifi was fee with a good connection.

No complaints and probably would stay here again if I was in the area.

  • Stayed March 2013, traveled on business
    • Value
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Helpful?
Thank VoyageursNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Providence-Warwick Airport, responded to this review, April 13, 2013
Dear VoyageursNJ,

Thank you for your feedback regarding your recent visit at our hotel. We certainly do our utmost to make your stay comfortable and pleasant, so we are very pleased to note that you were satisfied with the level of service, facilities and the location of the hotel. It encourages our team members to work even harder and consistently delight our guests. If there is anything you need next time you stay with us, please do not hesitate to let us know.


Sincerely,

Janice A
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hope Valley, Rhode Island
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed March 13, 2013

My husband and I went to a charity event at the Crowne Plaza. We only live a half hour away but we decided to make it a sleep over. The whole experience was great. The hotel, the front desk staff, the room. We didn't use any of the facilities as we were just there one night and had the event to attend. But everything was clean and the hotel itself was very quiet. We did have a drink in the lounge after the event and that was a nice end to the night. The room was large, clean and very nice. The bed was great, the bathroom with the two sinks and the separate shower and toilet was a nice touch especially with the two of us dressing to go downstairs. All in all it was a nice night and I am glad we splurged a little and treated ourselves to a night away.

Room Tip: The heater in the room is quite loud. When it went off in the middle of the night, it woke us up...
See more room tips
  • Stayed March 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank lewisfamily003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Providence-Warwick Airport

Property: Crowne Plaza Providence-Warwick Airport
Address: 801 Greenwich Ave, Warwick, RI 02886-1815
Phone Number:
Location: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Business Hotel in Warwick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Crowne Plaza Providence-Warwick Airport 3.5*
Number of rooms: 266
Official Description (provided by the hotel):
The Crowne Plaza Hotel Providence Warwick Airport is centrally located in the heart of New England. Located in Warwick, RI just 8 minutes south of downtown Providence and 2 miles from Providence Warwick T.F. Green Airport. Newport, Boston, Foxwoods as well as many Rhode Island Beaches are nearby. The Crowne Plaza Hotel Providence Warwick offers 266 newly renovated, oversized guest rooms featuring the Crowne Plaza Sleep Advantage with comfortable new beds, guaranteed wake up calls, quiet zones, sleep CD and sleep amenities. Whether visiting Providence or Warwick for a meeting, wedding reception, or just a weekend getaway, the Crowne Plaza Hotel at the Crossings in Warwick RI is The Place To Meet. ... more   less 
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Also Known As:
Crowne Plaza Providence-Warwick Airport Hotel Warwick

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