I stayed here one night in March because I was attending a convention at this hotel. I parked in the front, went in to ask for help with my luggage and boxes. Nobody offered or greeted me so I grabbed a luggage cart, loaded up my stuff from the car and and took it in, it was only then that someone asked if they can help. Where were they 5 minutes before when I needed help? I'll tell you, they were all talking with eachother and ignoring the customer. I declined their help and took my stuff up myself and brought the luggage cart back to down myself as well. All went well, drove to a little beach restaurant for dinner. The room was good. The pillows were the worst I have ever had in a hotel that costs over $100 a night. I slept the night before in providence at the Biltmore and that was the best bedding I have ever had in a hotel so it was quite aggrevating to to toss and turn the next night in this hotel. I did mention this to the front desk staff in the morning and the only thing I was told was "sorry, you should have called us, we have other types of pillows". I didn't realize that was an option, I should have called. The other issue I had was the shower knob was turned so tight I had to call someone to turn in on in the morning. A guest service employee came up and he had a difficult time turning it so I know it wasn't me. No apologies, no offer of any type of compensation. Would I stay here again? Most likely not.
- Official Description (provided by the hotel):
- The Crowne Plaza Hotel Providence Warwick Airport is centrally located in the heart of New England. Located in Warwick, RI just 8 minutes south of downtown Providence and 2 miles from Providence Warwick T.F. Green Airport. Newport, Boston, Foxwoods as well as many Rhode Island Beaches are nearby. The Crowne Plaza Hotel Providence Warwick offers 266 newly renovated, oversized guest rooms featuring the Crowne Plaza Sleep Advantage with comfortable new beds, guaranteed wake up calls, quiet zones, sleep CD and sleep amenities. Whether visiting Providence or Warwick for a meeting, wedding reception, or just a weekend getaway, the Crowne Plaza Hotel at the Crossings in Warwick RI is The Place To Meet. ... more less
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- Also Known As:
- Crowne Plaza Providence-Warwick Airport Hotel Warwick