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Reviewed 4 weeks ago

I chose this hotel because I was flying in and out of the TF Green Airport. The hotel is new, and everything shows its newness. The rooms are typical of the newer Hyatt Place hotels, and the rooms are very comfortable, The staff does need more training in the customer service area. Keep in mind that I am a retiree from the travel industry who has traveled the world often staying in hotels 300 nights out of the 365 in a year. The Hyatt Place has now reinvented the front desk and call their personnel "Gallery Hosts." However, this property needs to spend more time with the training as to give the check-in and contact with the front desk more welcoming. This is a training issue. The real problem I have is that due to the fact that the hotel can be reached on foot from the terminal has the airlines using it for its delayed and cancelled flight passengers. What I experienced were many people who would not normally book the Hyatt brand staying there due to their flight cancellations. Therefore, this made the included breakfast a major issue. The staff really did not seem to be able to keep up with the numbers. I also believe they ran out of some fresh items such as fruit. The hotel needs to reassess its staffing for the morning, I book hotels based on the room quality, and Hyatt Place hotel rooms are spacious and inviting. Once the hotel can resolve how it handles high occupancy, has more experienced desk personnel, and can provide a better breakfast experience, it will be a good hotel.

  • Stayed: August 2018, traveled solo
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1  Thank gaa0805
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The room was modern but cosy, spacious and clean. Bathroom was also clean and modern. Fantastic location (near airport but also short drive into Providence). We actually used this as our base to visit Newport and area for 3 days because hotels closer to Newport were all overly pricey. So this turned out to be a perfect alternative. Friendly, helpful front desk staff. Small restaurant on site which we ordered dinner from 2 nights: well-priced and good menu, meal prepared quickly both times and tasted great!

  • Stayed: September 2018, traveled with family
    • Value
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Review collected in partnership with Hyatt Hotels
Thank 74SophieM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We stayed a week in this brand new hotel which has a lot to offer: big and clean rooms, good (free) breakfast, indoor swimming pool, on-site laundry, on-site bar with a few food options (which are tasty) but most importantly, fantastic staff.
Most of the front desk persons we met were very helping and smiling, which is so appreciated when you are on the road with a pregnant wife and a couple of toddlers.
A special mention to Sue, kind and efficient, and to Jeffrey, a bartender like we would like to see more often.
We will certainly be back next year.

Room Tip: Suites have a full kitchen and a sofa bed.
  • Stayed: September 2018, traveled with family
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Thank William_French
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

The hotel was super clean and the rooms very comfortable. The staff was very accommodating and wonderful. We had a late arrival and were still able to get drinks and snacks. Everyone working there was courteous and respectful. Amazon my service!

  • Stayed: September 2018, traveled as a couple
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Review collected in partnership with Hyatt Hotels
Thank LoinNYC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 5 weeks ago

Brand new hotel with a 24-hour gym (with windows!), a complimentary breakfast, and a lounge open until midnight. Connected to PVD via pedestrian bridge. I've stayed at many hotels in the area and think this is the best.

  • Stayed: September 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
Thank Chris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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