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“Perfect Getaway”

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NYLO Providence/Warwick
Ranked #3 of 16 Hotels in Warwick
Certificate of Excellence
Lincoln, New Hampshire
1 review
“Perfect Getaway”
Reviewed April 19, 2014

Arrived on Thursday to a very busy checking in process, they said hello and advised that it will be just a few minutes, I took it upon myself to familiarize myself around, the lobby is very unique and bookcases full of books, the restaurant is very inviting and a great place to done. My room was upgraded to a water view because I waited for 4 minutes, my room was nicely decorated and spotless.
The staff is very kind from the GM who stopped and said hello to everyone else whom I encountered throughout my stay for 2 night.
I will let everyone know what a great hotel and will certainly return soon.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Heinkelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Providence/Warwick, responded to this review, May 2, 2014
Thank you for recognizing your stay as a “Perfect Getaway”, we try very hard to insure all guests are happy, we are in no way perfect however we try very hard to make sure all of our guests are perfectly taken care of.
We appreciate your patience and look forward to having you return.

Kind Regards,
Jackson Donoyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,035 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (277)
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English first
Fishkill, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 17, 2014

Beautiful hotel, but the staff needs a lot of training!! When my sister asked if they could check the housekeeping cart to see if they could find more coffee, the person said, "I said there is no coffee" that's EXCELLENT customer service skills!

The manager or CEO or whomever he was contacted my sister to offer his deepest apologies! NO WAY I do not and WILL not accept an apology and I will continue to post my reviews everywhere! When my sister told him it was a tough day because she did not start her day with coffee he put the blame off on my company's seminar for not offering us coffee.. WHAT?! My sister ASKED before she booked the DELUXE SUITE for $240+ if they are sure they had coffee and the lady said yes! Then at check in and they said YES! Then the manager or whatever he was the called her back apologized because they had LOTS of coffee and that it wasn't true that they were waiting for an order!!! WHAT?!?! Are you kidding me!! DO NOT EVEN GO HERE!! I have already let my company know that the next seminar have us all drive a little further to a better hotel because this was definitely NOT acceptable. Coffee may not seem like a big thing, but SOME people start every single day without it, and the withdrawals that you get when you DONT have it is painful and disturbing! If my sister DIDNT double check that would be one thing, but at check in? Unacceptable!!!! I will put this review everywhere.. it's already in 5 places on facebook. Had they refunded a part of our money or tried to make up for what they did, but they didn't.. they think a "sorry" is enough and NO! It's NOT enough!!

Room Tip: Go to a DIFFERENT hotel! The River view is great, but the customer service stinks!
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  • Stayed April 2014, traveled on business
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jennywrites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Providence/Warwick, responded to this review, April 21, 2014
I'm so sorry we let you down. It saddens me to say however, if you allowed or set aside the ultimate goal of receiving a rebate for such a minor mistake made…. than the sincere apology and the extending of a complimentary breakfast for all 3 of you would be appreciated and we could move forward.
We are a great hotel as recognized by many, we have insured that the mistake that you encountered will certainly not occur again.
Thanks for the review.

Kind Regards,
Jackson Donoyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hackensack, New Jersey
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2014

Spectacular view of the river from our room, the hotel is clean, unique design throughout the hotel,food in the restaurant is delicious and the drinks are very seasonal. The staff is fabulous and always smiling. We loved the hotel and want to return when the deck is open.
Thank you Jackson for making is a great Capuccino.

Room Tip: Stay on the water side
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Trevor O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Providence/Warwick, responded to this review, May 2, 2014
You are most welcome for the Cappuccino. It was a pleasure meeting you both, as I said NJ is a great place and I do miss being there. We look forward to seeing you again soon and thank you for the great review.

Kind Regards,
Jackson Donoyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Walpole, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2014

My husband and I were looking for a fun place to stay Saturday night and decided to stay at NYLO after reading about it online. It's a really cool hotel with a great bar and restaurant! Rooms are very different very clean and bed very comfortable. Can't wait to go back

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Lorraine B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Providence/Warwick, responded to this review, May 2, 2014
So nice that you gave us the opportunity to win you over, we are all so glad you enjoyed yourself and hopefully will return soon.

Kind Regards,
Jackson Donoyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Franklin, Massachusetts
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2014

Beautiful day to grab lunch and relax on the deck! Today I enjoyed a nice lunch from the hotel restaurant and worked from my computer on the spectacular deck they have owner looking the water. Only in town for one day/night of business but I had a great experience.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Drew M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Providence/Warwick, responded to this review, May 2, 2014
Glad you were fortunate to have a nice mild spring day. We are all pleased you enjoyed your visit with us. Hopefully next time it’s a little longer than just one night.
Thanks for your kind words, we look forward to welcoming you back soon.

Kind Regards,
Jackson Donoyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hubbard, Ohio
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 14, 2014 via mobile

I had a great time over the weekend with my girlfriend. We where in town for a wedding so we decided to stay an extra night. We are so glad we did! Both of us decided to have dinner and some cocktails at the restaurant downstairs. We had a table overlooking the river (very romantic) and the staff was great. After dinner we sat at the bar for some after dinner drinks with another couple we met from NY. All of us had wonderful time in the restaurant and at the hotel (very clean). Thanks NYLO

Stayed April 2014, traveled as a couple
Helpful?
1 Thank Charles K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Providence/Warwick, responded to this review, May 2, 2014
You staying an additional night makes all of us happy. We are appreciative of your comments regarding the hotel and happy you enjoyed a relaxing evening in our Restaurant The LOFT. Thank you for praising the team and we look forward to your return.

Kind Regards,
Jackson Donoyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
RI
Level Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 14, 2014

A great boutique hotel across from the mall. Huge, clean, funky room with giant comfortable bed! Feels like you are staying in a fancy, overpriced New York City hotel but you are right here in RI! The staff is always pleasant as are fellow guests! Strictly adults as there is no pool for kids. Small workout facility is certainly adequate!

Room Tip: Ask for a river view as it is always pretty overlooking the lights from the outdoor deck!
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank tridan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NYLOManagement, General Manager at NYLO Providence/Warwick, responded to this review, May 2, 2014
Thank you for your kind posting. We are so happy you enjoyed your stay and are with high hopes you will return soon. Spring is here and summer is around the corner the restaurant deck will open soon and you can enjoy that as well on your next visit.

Kind Regards,
Jackson Donoyan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about NYLO Providence/Warwick

Property: NYLO Providence/Warwick
Address: 400 Knight St, Warwick, RI 02886-1250
Location: United States > Rhode Island > Warwick
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Warwick
#3 Romantic Hotel in Warwick
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — NYLO Providence/Warwick 3.5*
Number of rooms: 163
Official Description (provided by the hotel):
NYLO Warwick is beautifully situated along the Pawtuxet River in the heart of New England. The hotel pays tribute to the region's stunning beaches and marinas by blending NYLO's urban, industrial design with a whimsical nautical expression, creating an aesthetic that is unique, comfortable, and inspiring. The hotel attracts business and leisure travelers alike with chic loft-style accommodations, NYLO's signature Loft Bar & Restaurant, a state-of-the-art gym, and 1,450 square feet of meeting and event space. ... more   less 
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Also Known As:
Nylo Providence/Warwick Hotel Warwick
Nylo Providence Hotel Warwick

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