My husband and I came in for a simple weekend getaway. The overall look of the hotel was great and the room was exactly as advertised. However, we first were in a room with a broken AC, and when we asked for help, they sent a "van driver" to look at it, which was odd to begin with. After not being able to fix it, we decided to stay in the room anyway because it seemed like such a hassle to move to another room after all of our things were unpacked. The van driver said someone would come fix it in the morning. NOONE CAME, NOONE CALLED. So after being extremely hot in the room again we called and this time had no choice but to move to another room (which they said was an upgrade but the view of the parking lot didn't seem like an upgrade at all.)
Turns out that the AC system in the new room was broken as well and no one bothered to tell us before making us move all of our stuff.
The manager had conveniently left "about an hour" before we asked for him and was not gonna be in the next day. So nothing was really done about our problem.
We are usually very low maintenance people and hate to be calling the front desk about the same types of things but I was very disappointed with the way we were treated at NYLO.
Not sure I want to come back and most likely not recommending it to a friend.
- Official Description (provided by the hotel):
- NYLO Warwick is beautifully situated along the Pawtuxet River in the heart of New England. The hotel pays tribute to the region's stunning beaches and marinas by blending NYLO's urban, industrial design with a whimsical nautical expression, creating an aesthetic that is unique, comfortable, and inspiring. The hotel attracts business and leisure travelers alike with chic loft-style accommodations, NYLO's signature Loft Bar & Restaurant, a state-of-the-art gym, and 1,450 square feet of meeting and event space. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Hotels.com, Booking.com, Priceline, Hotwire, Travelocity, Cancelon, Cheap Tickets, getaroom.com and TripOnline SA so you can book your NYLO Providence/Warwick reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Nylo Providence/Warwick Hotel Warwick
- Nylo Providence Hotel Warwick